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Animaze > Bugs and Troubleshooting > Topic Details
Dankside 4 Apr, 2024 @ 8:12am
Animaze shuts down as soon as I open it, no error pop up or anything
for the past few days everything works just fine. then I tried other model provided by Animaze (I forgot her name). it took longer than usual to load, then it suddenly shuts down. no error popup or anything to go off of.

the problem is, when I re-open it. it loads with the last model (the one that failed to load), and it just shuts down. again, no error popup, no warning. just shuts down.

is there anyway to change the loaded model from outside the program? like to the default racoon model for example, my guess is the last model mess up with something and just crash the program.

there is no software and hardware changes since before the error start so we can eliminate that possibility.

please help
Last edited by Dankside; 4 Apr, 2024 @ 8:15am
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Showing 1-2 of 2 comments
devops  [developer] 5 Apr, 2024 @ 1:08am 
Originally posted by Dankside:
for the past few days everything works just fine. then I tried other model provided by Animaze (I forgot her name). it took longer than usual to load, then it suddenly shuts down. no error popup or anything to go off of.

the problem is, when I re-open it. it loads with the last model (the one that failed to load), and it just shuts down. again, no error popup, no warning. just shuts down.

is there anyway to change the loaded model from outside the program? like to the default racoon model for example, my guess is the last model mess up with something and just crash the program.

there is no software and hardware changes since before the error start so we can eliminate that possibility.

please help

Hello,
Happy to help!


For any issues on start-up, https://www.animaze.us/faq/tech/gatherlogs

Resetting the app back to factory settings can also be used if there's anything settings-related, or a problematic custom model that might create problems on app start-up (there's also always the option of going into the app install folder, locating and deleting the problematic custom model manually).

Here is a quick guide on how to reset everything to defaults, (if you need that).
-Go to <animazeInstallDir>\Data\ and delete or rename AppPreferences.json and Preferences.json.
-This resets most configurations to default (key binds, quick scenes, camera options, etc.) maybe one of those creates an issue.
-Open Animaze.

Other helpful materials:
https://www.animaze.us/faq/animazedesktop/animazenotlaunching
Last edited by devops; 5 Apr, 2024 @ 2:38am
#1
Dankside 7 Apr, 2024 @ 4:30am 
thanks it works perfectly again. your email is more helpful btw. basically I just temporary delete the problematic Model, and turn it on. it automatically load the default raccoon model. thanks for maintaining this program
#2
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Animaze > Bugs and Troubleshooting > Topic Details
Date Posted: 4 Apr, 2024 @ 8:12am
Posts: 2

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