You have to open the booster packs to get cards.

...............

no booster packs, no card

nothing....i can find

Hi XXL, I've had a look at your account, and there doesn't seem to be any DLC awarded to it. Which DLC package did you purchase? Can you verify in the Steam client that the purchase was completed successfully?

Originally posted by JagexJenesis:

Hi XXL, I've had a look at your account, and there doesn't seem to be any DLC awarded to it. Which DLC package did you purchase? Can you verify in the Steam client that the purchase was completed successfully?

Hello JagexJenesis. Could you or one of your colleagues make a statement what is going on with the silence please. The silence is killing your game!

the answer of steam is follow:



I see this DLC was added to your account. It won't show up separately in your Library. Instead, it will be automatically added to the base game.

Whenever you're not sure about owning a DLC, you can check it by right-clicking the base game in your Library and selecting "View downloadable content".

Some DLCs need you to play the game further to access the content, so if you see the DLC in the list but you don't see it in the game, get in touch with the game's support to find out how to access it.

Shana




i think there are some wrong between you and the steam.

can you discuss this problem with steam?

the detail information is

Chronicle: RuneScape Legends - Legendary Pack

帐户名称：lamel​lae​ 合计： ¥ 112
发票编号：478899719280568441
创建日期：2016年11月10日上午12:19 PST
支付方式：Visa

maybe you can check this from the invoice number:478899719280568441

Originally posted by JagexJenesis:

Hi XXL, I've had a look at your account, and there doesn't seem to be any DLC awarded to it. Which DLC package did you purchase? Can you verify in the Steam client that the purchase was completed successfully?

the answer of steam is follow:



I see this DLC was added to your account. It won't show up separately in your Library. Instead, it will be automatically added to the base game.

Whenever you're not sure about owning a DLC, you can check it by right-clicking the base game in your Library and selecting "View downloadable content".

Some DLCs need you to play the game further to access the content, so if you see the DLC in the list but you don't see it in the game, get in touch with the game's support to find out how to access it.

Shana




i think there are some wrong between you and the steam.

can you discuss this problem with steam?

the detail information is

Chronicle: RuneScape Legends - Legendary Pack

帐户名称：lamel​lae​ 合计： ¥ 112
发票编号：478899719280568441
创建日期：2016年11月10日上午12:19 PST
支付方式：Visa

maybe you can check this from the invoice number:478899719280568441

I have the Foundation pack on my Steam account and this is not showing in the game. How do I get this to show?

Ignore that it showed second time I logged in

Hi XXL, we believe we've tracked down the problem, we're working on a solution.

i wait for several days, still not find the packs.

Hi XXL,

We haven't been able to find anything wrong on our end. Can you confirm that the DLC is enabled in your Steam client? There should be a tickbox next to it in the list of DLCs under Chronicle - check {LINK REMOVED}this image. If that checkbox isn't ticked, the DLC won't be added to your account.

Originally posted by JagexJenesis:

Hi XXL,

We haven't been able to find anything wrong on our end. Can you confirm that the DLC is enabled in your Steam client? There should be a tickbox next to it in the list of DLCs under Chronicle - check this image[imgur.com]. If that checkbox isn't ticked, the DLC won't be added to your account.

after buy the dlc, i have received the email, please check this

http://images.akamai.steamusercontent.com/ugc/137753253968938386/70F1BF33B2815128E811E5F0C0BBA79D45936F48/

the dlc also appeared "Purchased" in steam

the steam confirm that i have bought the dlc

Originally posted by author:

I see this DLC was added to your account. It won't show up separately in your Library. Instead, it will be automatically added to the base game.

Whenever you're not sure about owning a DLC, you can check it by right-clicking the base game in your Library and selecting "View downloadable content".

Some DLCs need you to play the game further to access the content, so if you see the DLC in the list but you don't see it in the game, get in touch with the game's support to find out how to access it.

Shana

you can confirm this by contact with steam

can you fix this soon?

Hi XXL,

Don't worry, we're not doubting that you've actually bought the DLC - in fact we know you have, because if we check with Steam's API manually, we get back a positive response. What we're wondering is whether you've disabled the DLC in your Steam client. If you can double-check the DLC checkbox under Chronicle in your Steam Library (see the screenshot I posted) that might solve the problem.

With the most recent update we added some logging to both the client and the server to see if we can track down where the problem is. If you could send us a client log, that would be very helpful. Here's how:

- Patch Chronicle (Steam will do this automatically unless you've told it not to)
- Log in, confirm that the DLC is missing.
- Find the most recent logfile in Chronicle's log directory. The directory can be found at C:\Users\YOUR_WINDOWS_USERNAME\AppData\LocalLow\Jagex Ltd\Chronicle _ RuneScape Legends
- (AppData is a hidden folder, you can't find it by clicking through in Explorer. If you paste the above location into the Explorer address bar and fill in your Windows username, you should get there)
- The files are all called "Chronicle-log-DATE" - if you can send us the most recent one (a Pastebin link is fine) we can see what your client tried to do when it started up.

Originally posted by JagexJenesis:

Hi XXL,

Don't worry, we're not doubting that you've actually bought the DLC - in fact we know you have, because if we check with Steam's API manually, we get back a positive response. What we're wondering is whether you've disabled the DLC in your Steam client. If you can double-check the DLC checkbox under Chronicle in your Steam Library (see the screenshot I posted) that might solve the problem.

With the most recent update we added some logging to both the client and the server to see if we can track down where the problem is. If you could send us a client log, that would be very helpful. Here's how:

- Patch Chronicle (Steam will do this automatically unless you've told it not to)
- Log in, confirm that the DLC is missing.
- Find the most recent logfile in Chronicle's log directory. The directory can be found at C:\Users\YOUR_WINDOWS_USERNAME\AppData\LocalLow\Jagex Ltd\Chronicle _ RuneScape Legends
- (AppData is a hidden folder, you can't find it by clicking through in Explorer. If you paste the above location into the Explorer address bar and fill in your Windows username, you should get there)
- The files are all called "Chronicle-log-DATE" - if you can send us the most recent one (a Pastebin link is fine) we can see what your client tried to do when it started up.

well, i am a mac user and can not find the C:\Users\YOUR_WINDOWS.....

can you tell my how to do this in mac.


i do not find the DLC checkbox in library, may be the mac steam client do not show this?

can you tell me detail, how to find the DLC checkbox

actually, i know what you mean, but i do not think i disabled the dlc manually...

before i buy the dlc, i has check that the dlc was mac supported


i just hope that the dlc works automatically, i am not good at deal with that.


____________

ok, i know. the dlc was windows only?

i remember that the dlc was mac supported while i but this? however i can not prove this.

my mistake

Hi XXL,

The DLC should work on Mac as well as Windows.

As far as the log file goes, on a Mac it should be found at /Users/USERNAME/Library/Application Support/unity.Jagex Ltd.Chronicle - RuneScape Legends
If you can go through the steps I posted before, and send us the latest log from that folder, we can take a look at what your client is up to.