[BUG REPORT] crash loop :: Chronicle: RuneScape Legends Technical Forum

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Danthis

1 Oct, 2016 @ 3:56am

[BUG REPORT] crash loop

Mod Beans asked me to post this here after i send Jagex an email about the following issue.

So i was having connection issues with dungeoneering (latest patch seems to have fixed it somewhat along with the achievements not triggering on steam), the rest works fine, but dungeoneering seemed to get connection failed constantly.
A fix i read about is launching the game in admin mode but that seems to conflict somewhere, steam launches game -> game starts -> game crashes during logo's -> steam starts game again -> crashes, repeat.
this crash loop still happens after the patch when i launch the game in admin mode.

Thank you for your time,

Danthis

Last edited by Danthis; 1 Oct, 2016 @ 3:57am

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Showing 1-10 of 10 comments

Raketh

2 Oct, 2016 @ 11:45pm

After the game crashes, are there any error messages (such as "Created crash report folder named <date> next to game executable")?

In any case, when it crashes again, could you post the contents of Steam\steamapps\common\Chronicle\Chronicle_Data\output_log.txt please (you may need to use Pastebin)? Hopefully the log should contain information regarding the crash.

Danthis

3 Oct, 2016 @ 5:45am

Well i cant for the life of me get that pastebin stuff to work nor do i know how to resize an quote/code window so huge wall of text in the next post.

anyway.

the game does not give me a crash message, it just shutsdown i guess and then restarts only to shutdown again.
the thing is, the game works fine until i put it in admin mode then the crash loop starts.

ps.

there are also a bunch of logs in appdata\LocalLow\Jagex Ltd\Chronicle - RuneScape Legends. if those are of any use let me know.

Last edited by Danthis; 3 Oct, 2016 @ 5:47am

Danthis

3 Oct, 2016 @ 5:45am

Initialize engine version: 5.3.2p4 (3df229d35023) GfxDevice: creating device client; threaded=1 Direct3D: Version: Direct3D 11.0 [level 11.0] Renderer: NVIDIA GeForce GTX 960 (ID=0x1401) Vendor: NVIDIA VRAM: 2016 MB Default GameObject BitMask: UI already registered (Filename: Line: 98) Begin MonoManager ReloadAssembly Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\UnityEngine.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\UnityEngine.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.dll (this message is harmless) Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.West.dll (this message is harmless) Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Assembly-CSharp.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Assembly-CSharp.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\UnityEngine.UI.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\UnityEngine.UI.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\UnityEngine.Networking.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\UnityEngine.Networking.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\SSAA.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\SSAA.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.CJK.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.CJK.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.MidEast.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.MidEast.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.Other.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.Other.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.Rare.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.Rare.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.West.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\I18N.West.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Ionic.Zip.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Ionic.Zip.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\log4net.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\log4net.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\LumenWorks.Framework.IO.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\LumenWorks.Framework.IO.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Newtonsoft.Json.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Newtonsoft.Json.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\protobuf-net.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\protobuf-net.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\System.Data.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\System.Data.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\CCGLib.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\CCGLib.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\CCGSerializer.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\CCGSerializer.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\CCGShared.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\CCGShared.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Jagex.Core.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Jagex.Core.dll into Unity Child Domain Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Jagex.Networking.dll (this message is harmless) Loading C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\Jagex.Networking.dll into Unity Child Domain - Completed reload, in 0.101 seconds Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\System.Core.dll (this message is harmless) Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\System.dll (this message is harmless) <RI> Initializing input. <RI> Input initialized. desktop: 1920x1080 60Hz; virtual: 1920x1080 at 0,0 <RI> Initialized touch support. UnloadTime: 1.134008 ms Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\System.Configuration.dll (this message is harmless) Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\System.Xml.dll (this message is harmless) Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Chronicle\Chronicle_Data\Managed\System.Web.dll (this message is harmless) DontDestroyOnLoad only work for root GameObjects or components on root GameObjects. (Filename: Line: 374) DontDestroyOnLoad only work for root GameObjects or components on root GameObjects. (Filename: Line: 374) DontDestroyOnLoad only work for root GameObjects or components on root GameObjects. (Filename: Line: 374) DontDestroyOnLoad only work for root GameObjects or components on root GameObjects. (Filename: Line: 374) DontDestroyOnLoad only work for root GameObjects or components on root GameObjects. (Filename: Line: 374) NullReferenceException: Object reference not set to an instance of an object at CCGClient.GameScene.BookManager.HideServerRestartMessage () [0x00000] in <filename unknown>:0 at (wrapper delegate-invoke) System.Action:invoke_void__this__ () at (wrapper delegate-invoke) System.Action:invoke_void__this__ () at (wrapper delegate-invoke) System.Action:invoke_void__this__ () at (wrapper delegate-invoke) System.Action:invoke_void__this__ () at CCGClient.Client.Logout () [0x00000] in <filename unknown>:0 at CCGClient.Debug.DebugSetup.OnApplicationQuit () [0x00000] in <filename unknown>:0 (Filename: Line: -1) Setting up 3 worker threads for Enlighten. Thread -> id: 2bec -> priority: 1 Thread -> id: 2bf0 -> priority: 1 Thread -> id: 2af8 -> priority: 1

Raketh

4 Oct, 2016 @ 1:05am

Thanks for the log! :)

Unfortunately it seems the output log doesn't contain anything of use, and the exception at the end isn't relevant to your problem - that exception is UI releated due to the game suddenly closing.

It seems odd that other game modes are functional, yet connection issues solely occur in dungeoneering (since they all use the same system). I would say though, running as admin is unlikely to resolve a connection issue in a specific part of the game - especially since the other modes already work. In which case, you likely already have the required permissions.

At the moment, there's only two things I can suggest. The first would be running through the support page here: https://support.rschronicle.com/hc/en-gb/articles/207224109-Connectivity-Guide (assuming you already haven't, or done something similar). Second would be not running as administrator, and providing an output_log from after you lose connection in dungeoneering - perhaps there'll be some information about what's going on right before you lose connection.

Danthis

4 Oct, 2016 @ 1:10am

alright, thank you for your time and help, next time i have time to play dungeoneering i'll see how the connection holds up.

Danthis

7 Oct, 2016 @ 2:46am

well started dungeoneering again.
first battle, chapter 3 i think, game didnt move past us selecting our moves, game went to main menu but after clicking anything it just froze, couldnt do anything and had to force it to exit.
will post that output-log again maybe this time it will be helpfull otherwise i just dont know.

edit:oke so the output log is waaaay bigger then the character limit in steam, and since i cant get pastebin to work this will take some work to post.

edit 2: well.. i have no idea, steam wont let me post smaller parts of it either. is there a way i can send the output_log or something?
its like 1450 lines.
i doubt i can post the whole thing in steam easily unless you have other suggestions.

Last edited by Danthis; 7 Oct, 2016 @ 3:19am

Raketh

7 Oct, 2016 @ 3:49am

Originally posted by Danthis:
edit 2: well.. i have no idea, steam wont let me post smaller parts of it either. is there a way i can send the output_log or something?
its like 1450 lines.
i doubt i can post the whole thing in steam easily unless you have other suggestions.

The other site to paste it would be http://pasted.co/ - after you submit it, it should give you a link to the pasted content that you should be able to post here.

Danthis

7 Oct, 2016 @ 3:51am

oke giving that site a go.

http://pasted.co/ec02f7e8

edit: hey that worked, awesome thank you

Last edited by Danthis; 7 Oct, 2016 @ 3:52am

Raketh

7 Oct, 2016 @ 8:33am

No problem :)

Hmm, some interesting exceptions at the end there which I've never seen before (well, the first three at least - the others were generated from pressing buttons after the error occurred). Given what's bene tried so far, I'm not sure if there's much you can do on your end at the moment. That being said, I've let the relevant people know and added the log to the bug report. Suffice to say it's being looked into.