Hotel Galactic

Hotel Galactic

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Review ratio
So as of now, there are 600 positive reviews that would recommend the game and 25 against it. How is that possible? I played the demo twice and encountered each time gamebreaking bugs. The discussions sections reflects that and yet everybody is just praising the game?!? Yes its beautiful and all but for now its unplayable and saying the opposite is a lie. In the future, when all those bugs are gone, yes, it will lightly be a wonderful game. But now, it is NOT!!!!!
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Showing 1-4 of 4 comments
antek  [developer] 20 Mar @ 2:15am 
To give you some perspective - we playtest the game internally countless times every day and we still can't reproduce some of the bugs and issues that happen to a few particular players. We're taking a look at all the reports and working on improving the stability and optimization of the game. Anyhow, I think that most players don't encounter the gamebreaking bugs on their playthroughs and that's the reason for the current review ratio.
Last edited by antek; 20 Mar @ 2:15am
Originally posted by antek:
To give you some perspective - we playtest the game internally countless times every day and we still can't reproduce some of the bugs and issues that happen to a few particular players.

If that's the case, it would be helpful, if the players who do encounter those bugs would have the ability to send you their savefiles. Because for me, they are happening over and over again. I want this game to be a stellar hit and I don't mind to help in any way possible.
And I noticed that like 1/5 of the 'positiv' reviews still have complaints about bugs/glitch and soft-lock problems in them so I'd assume, that there really is a problem.
Last edited by Marshmeow; 20 Mar @ 2:35am
antek  [developer] 20 Mar @ 3:05am 
Oh there are problems, we don't discount that. In fact we're gathering all the reports and fixing the issues day in, day out. (You can check the 3 patch notes news we posted in the recent weeks for more details) As for the save files - you can send us your log files along with the description of what lead to particular bugs.

The logs can be found in C:\Users\(your username)\AppData\LocalLow\Ancient Forge\Hotel Galactic Demo
Player.log and Player-prev.log

If you could send us those two files to support@ancientforgestudio.com, that'd be pretty informative.
Last edited by antek; 20 Mar @ 3:05am
Belrathius 31 May @ 11:31am 
I have to agree with the OP that save files would be incredibly useful, allowing you to analyze a problem directly, not just the trail it may leave behind.

With that said, I disagree with the the OP regarding their general premise that there is no reason for a positive review. It is important to keep in mind that the game is not even to an early access point, where bugs and incomplete features are still expected. At this point, reviews are focused more on what is seemingly complete (basic graphics approach, gameplay design, core mechanics, etc.) as well as concepts on display. At such an early stage, bugs absolutely shouldn't factor into a review score. On the other hand, personally, I think it's too early for a review but defend a player's choice to do so. I will wait until the demo is updated during the NextFest in June and see how that plays out. If the NextFest demo is still missing critical elements (like a save feature) then, I suspect the reviews will begin to reflect that as, I suspect, those who check out demos from the NextFest will be a bit more demanding than those who scour a Cozy & Family Friendly event.
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Showing 1-4 of 4 comments
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