I have the cd key but I don't remember the name of the account I used

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Virtuoso 20 Jun, 2021 @ 6:18am

I have the cd key but I don't remember the name of the account I used

I have a cd key, but I don't remember the name of the account I used, so I can't log in. I wrote to ubisoft support, but they didn't help, how can I find my account?

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Ubi_TheBerry [developer] 25 Jun, 2021 @ 8:58am

Originally posted by Galaxy Pegasus:
I have a cd key, but I don't remember the name of the account I used, so I can't log in. I wrote to ubisoft support, but they didn't help, how can I find my account?

Hey Galaxy Pegasus!

Thank you for reaching out!

Could you please provide the Case ID for your ticket with us so we can take a look?

Thank you!

- Ubisoft Support

Virtuoso 25 Jun, 2021 @ 11:29am

What is Case ID

Ubi_TheBerry [developer] 5 Jul, 2021 @ 5:46am

Originally posted by Galaxy Pegasus:
What is Case ID

Sorry for the delay Galaxy Pegasus!

Your original post notes that you have already contacted Ubisoft Support.

Did you do this via the Support Site[ubi.li]? As you would have received a Case ID number when you did so.

Otherwise, could you please contact us directly the Support Site or on Facebook[ubi.li] and Twitter[ubi.li] with the CD key and we can try and locate your account for you.

Thank you!

- Ubisoft Support

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TrackMania² Canyon > Help and Tips > Topic Details

Date Posted: 20 Jun, 2021 @ 6:18am

Posts: 3