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Hey It's Greg 20 Jul @ 11:05pm
Removed From Library?
Just got a message today saying the game was removed from my Steam library. I bought this from Humble Bundle in 2015. Where did it go?

EDIT: We've all seem to have concluded that the root issue is with the batch of keys given to Humble Bundle by THQ. TQH seems to have revoked most, if not all, keys provided by Humble Bundle. It also seems like this is due to an error; revoking the wrong batch of keys.
Last edited by Hey It's Greg; 21 Jul @ 5:45pm
A developer of this app has marked a post as the answer to the topic above.
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Originally posted by THQ Nordic:
Dear Steam community,
just some words on this matter: This issue (only Deadfall Adventures Deluxe Edition should be affected by this issue, not the Standard Edition) happened due to some efforts over the last couple of months to get back big stocks of unused/unsold keys and deactivate them. Valve wants us to limit the unused keys stocks out there and Humblebundle, because of big key shipments for past bundles (sometimes decades ago), is the #1 source of unused/unsold keys stock. We have already deactivated millions of unused keys however this time, it seems that Humblebundle has mistakenly und unfortunately sent us keys, which were already in use. We informed them about that issue and have sent them new Deadfall Adventures Deluxe Edition keys for their customer support. So in case you see your Humblebundle Deadfall Adventures Deluxe Edition Steam key has been revoked, you should find a new code to redeem in your Humble library:

From Humblebundle:
To this end, we have asked (and received) an entirely new batch of keys from THQ Nordic for Deadfall Adventures, and have "reset" the key in your Humble library. If you navigate to your library, you can take this new code and redeem that on Steam to return Deadfall Adventures to your library.

If not, please contact Humblebundle Support (https://support.humblebundle.com/hc/en-us/requests/new) and you should get a new key (as long as you have purchased it on Humblebundle in the past).

Sorry for the inconvenience
Your THQ Nordic Team
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Showing 1-15 of 153 comments
Lordbedlam 20 Jul @ 11:07pm 
Just had the same pop up on mine aswell believe mine was a humble bundle purchase also
#1
Mammon The Attemper 20 Jul @ 11:08pm 
Same here.
A "why" would be nice.
#2
Choc goblin 20 Jul @ 11:10pm 
Yeah looks like mine got revoked too. Got the Account Alert popup. Mine was also from Humble Bundle, but from back in Dec 2014.
#3
Hey It's Greg 20 Jul @ 11:10pm 
Originally posted by Mammon The Attemper:
Same here.
A "why" would be nice.
And the fact that it's still being sold is a little odd.
#4
Frodonator 20 Jul @ 11:21pm 
Mine was removed too, from 18 dec 2014.

Your recent Product code activation has been revoked due to a refund for this item. The games associated with this product code can no longer be played as a result. The content associated with this product can no longer be used as a result. Please contact the seller you acquired the Product code from for assistance.

If you would like to purchase the item, please visit the Steam Store. Otherwise you may choose to delete the local content associated with these games.
#5
matheww 20 Jul @ 11:24pm 
Same here. Also purchased through Humble Bundle back in 2019. Now trying to figure out which support avenue best to go through to have resolved.
#6
ヒグマル 20 Jul @ 11:27pm 
Mine got revoked too.
Also bought it from the Humble Store (not from a bundle, this was a standalone purchase).

I heard about keys expiring or not being redeemable in recent Humble purchases right after they updated their TOS, so they might have something to do with it.
#7
Choc goblin 20 Jul @ 11:27pm 
Originally posted by matheww:
Same here. Also purchased through Humble Bundle back in 2019. Now trying to figure out which support avenue best to go through to have resolved.

I sent a support ticket through to Humble, and also tried to reach out to both THQ Nordic and The Farm 51 on socials. Will see what comes back I guess.
#8
arsenicBumpnip 20 Jul @ 11:31pm 
Originally posted by Mammon The Attemper:
Same here.
A "why" would be nice.

Having had this happen to about half a dozen games I got from bundles over the years, the chain of events as I understand it is typically:
Step 1. Developers sometimes want to invalidate old batches of unredeemed keys, either for the sake of preemptive security (an invalidated key can't get leaked & sold on the grey market), or because they discover that said batch has already been compromised in a data breach.

Step 2. Said devs don't realize that Steam only lets them invalidate the entire batch of keys (afaik they don't get to pick "only invalidate the unredeemed ones", "don't invalidate them if they were redeemed before the date the batch got stolen", or etc).

(You are here) Step 3. The devs click the "kill that batch" button thinking it's just going to kill unredeemed keys, unintentionally invalidating the keys of dozens/hundreds of legitimate customers in the process.

Step 4. Most of the time the dev realizes the mistake pretty quickly and posts an announcement on Steam about it. They then either get Steam's help to reinstate the keys without you the user having to do anything about it, or they ask for you to send proof-of-purchase (ex. your receipt from Humble, which is accessible from your Humble account iirc) to a support email so that they can email you back a new key.
#9
Frodonator 20 Jul @ 11:59pm 
Games Missing From Steam Library

If you find that a game that you've redeemed has disappeared from your Steam library, it is possible that the order was reported to us as fraudulent or that a payment dispute was filed on the order. When this happens, we deactivate any titles that were purchased on the reported order and remove them from your Steam Library until we can resolve the issue.

You may receive a notification similar to the one below:

revoke.png

This can happen when our customers purchase Humble Bundle content from third-party trading sites. We are unable to guarantee the legitimacy of any purchases made through these sources and are unable to assist in conflict resolution between the parties or provide new keys in cases of fraud. We recommend only making purchases directly from Humble Bundle to avoid possible issues such as this.

If you've disputed a payment through your payment processor, your order may have become inactive until the dispute is resolved. We recommend reaching out to us directly for a refund request before filing payment disputes. We're happy to work with you to find a resolution!

If you have questions about why your games are missing from your Steam Library, please contact our Humble Support team so that our Customer Support Ninjas can assist you.

Still need help? Contact a Humble Support Ninja and we'll reply shortly!
#10
Frodonator 21 Jul @ 12:05am 
Also no money returned.
#11
Bobbarækus 21 Jul @ 12:28am 
They take away my game and call it a refund, yet they don't refund the money.
Welcome to gaming in 2025. This is why buying things is pointless.
#12
hgdagon 21 Jul @ 12:29am 
To anyone who's contacted Humble support: How did you locate your transaction ID? I can't find mine and I don't even remember if I got it standalone or via Humble Choice, so I filed one without the transaction ID, but I'm not sure if they'll anything without one.
#13
arsenicBumpnip 21 Jul @ 12:47am 
Originally posted by hgdagon:
To anyone who's contacted Humble support: How did you locate your transaction ID? I can't find mine and I don't even remember if I got it standalone or via Humble Choice, so I filed one without the transaction ID, but I'm not sure if they'll anything without one.
As long as you haven't deleted it, you should have received an email receipt from Paypal, Stripe, or etc when you originally made the purchase:
https://support.humblebundle.com/hc/en-us/articles/202556850-Finding-Your-Humble-Transaction-ID
Try searching your email for "Humble [YEAR YOU BOUGHT THE KEY GOES HERE]".
#14
bobsson 21 Jul @ 1:22am 
It's reassuring to see that I'm not the only one this happened to.
#15
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Date Posted: 20 Jul @ 11:05pm
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