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Hey It's Greg 20 Jul @ 11:05pm
Removed From Library?
Just got a message today saying the game was removed from my Steam library. I bought this from Humble Bundle in 2015. Where did it go?

EDIT: We've all seem to have concluded that the root issue is with the batch of keys given to Humble Bundle by THQ. TQH seems to have revoked most, if not all, keys provided by Humble Bundle. It also seems like this is due to an error; revoking the wrong batch of keys.
Last edited by Hey It's Greg; 21 Jul @ 5:45pm
A developer of this app has marked a post as the answer to the topic above.
Click here to jump to that post.
Originally posted by THQ Nordic:
Dear Steam community,
just some words on this matter: This issue (only Deadfall Adventures Deluxe Edition should be affected by this issue, not the Standard Edition) happened due to some efforts over the last couple of months to get back big stocks of unused/unsold keys and deactivate them. Valve wants us to limit the unused keys stocks out there and Humblebundle, because of big key shipments for past bundles (sometimes decades ago), is the #1 source of unused/unsold keys stock. We have already deactivated millions of unused keys however this time, it seems that Humblebundle has mistakenly und unfortunately sent us keys, which were already in use. We informed them about that issue and have sent them new Deadfall Adventures Deluxe Edition keys for their customer support. So in case you see your Humblebundle Deadfall Adventures Deluxe Edition Steam key has been revoked, you should find a new code to redeem in your Humble library:

From Humblebundle:
To this end, we have asked (and received) an entirely new batch of keys from THQ Nordic for Deadfall Adventures, and have "reset" the key in your Humble library. If you navigate to your library, you can take this new code and redeem that on Steam to return Deadfall Adventures to your library.

If not, please contact Humblebundle Support (https://support.humblebundle.com/hc/en-us/requests/new) and you should get a new key (as long as you have purchased it on Humblebundle in the past).

Sorry for the inconvenience
Your THQ Nordic Team
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Showing 106-120 of 151 comments
Zyddie 23 Jul @ 1:38pm 
Hello everyone.

My name is Zyddie, I'm the Head of Community Management at THQ Nordic, we have JUST been made aware of this issue and we are looking into it asap.

//Zyddie
#106
Pixel-Precision 23 Jul @ 1:41pm 
humble gave me a new key for the game and i have activated it in my library once more. Though now knowing my keys can be deactivated at any time has scarred me
#107
Zyddie 23 Jul @ 1:47pm 
Originally posted by Pixel-Precision:
humble gave me a new key for the game and i have activated it in my library once more. Though now knowing my keys can be deactivated at any time has scarred me

That should NEVER happen with any of our games, I'm so sorry you had to go through that, as said we are looking into this asap and hopefully have a solution equally as fast.

//Zyddie
#108
teleguy 23 Jul @ 3:34pm 
Hi,

We wanted to reach back out regarding your license being revoked on Steam for Deadfall Adventures.

As mentioned in our last response, we started an investigation to find out what exactly has occurred. Humble has not issued any request to revoke or refund these orders - in fact, due to the age of many of these, its not even possible for us to refund through our payment processors.

We have confirmed that these keys were reset due to a request by the publisher to Steam, and unfortunately there was an error in the information provided to the platform that resulted in multiple redeemed keys somehow being included in the publishers lists. The exact cause is still being investigated.

That being said - until a cause is able to be found, the publisher cannot have the platform reverse that key revocation.
Even though we did not initiate any requests, Humble wants to ensure you still have the best experience possible (despite this situation). While we will continue to work with the publisher to find out how this happened and work to prevent something similar occurring in the future, we want to make sure you are able to access your game.

To this end, we have asked (and received) an entirely new batch of keys from THQ Nordic for Deadfall Adventures, and have "reset" the key in your Humble library. If you navigate to your library, you can take this new code and redeem that on Steam to return Deadfall Adventures to your library.

We understand that this whole situation has been confusing. As mentioned previously, we did not initiate any refund requests, and this did not originate on our end - but we understand how it can seem so with the generic "removed for refund" message on Steam. Hopefully this helps clear everything up though, and with the new key can jump back into your game!

Take care, and please let us know if you need anything else!

-Judy M.
Humble Bundle
http://support.humblebundle.com/
#109
ENERTRON 23 Jul @ 5:44pm 
per the above comment, I looked in my list of keys on the humblebundle website, and the code for Deadfall Adventures just says "this code has already been claimed" when I try to use it. If new codes are being deployed I haven't gotten one yet
#110
Odarnok Leunam 23 Jul @ 6:09pm 
I have got a new key from Humble Store.
This is the second time in my life as Steam user with a game revoked. The first was Castle of Illusion in January 2017, but it was solved.
Last edited by Odarnok Leunam; 23 Jul @ 6:10pm
#111
Odarnok Leunam 23 Jul @ 6:13pm 
Originally posted by ENERTRON:
per the above comment, I looked in my list of keys on the humblebundle website, and the code for Deadfall Adventures just says "this code has already been claimed" when I try to use it. If new codes are being deployed I haven't gotten one yet

Open an issue with Humble Store Support.
#112
A developer of this app has indicated that this post answers the original topic.
THQ Nordic  [developer] 24 Jul @ 12:10am 
Dear Steam community,
just some words on this matter: This issue (only Deadfall Adventures Deluxe Edition should be affected by this issue, not the Standard Edition) happened due to some efforts over the last couple of months to get back big stocks of unused/unsold keys and deactivate them. Valve wants us to limit the unused keys stocks out there and Humblebundle, because of big key shipments for past bundles (sometimes decades ago), is the #1 source of unused/unsold keys stock. We have already deactivated millions of unused keys however this time, it seems that Humblebundle has mistakenly und unfortunately sent us keys, which were already in use. We informed them about that issue and have sent them new Deadfall Adventures Deluxe Edition keys for their customer support. So in case you see your Humblebundle Deadfall Adventures Deluxe Edition Steam key has been revoked, you should find a new code to redeem in your Humble library:

From Humblebundle:
To this end, we have asked (and received) an entirely new batch of keys from THQ Nordic for Deadfall Adventures, and have "reset" the key in your Humble library. If you navigate to your library, you can take this new code and redeem that on Steam to return Deadfall Adventures to your library.

If not, please contact Humblebundle Support (https://support.humblebundle.com/hc/en-us/requests/new) and you should get a new key (as long as you have purchased it on Humblebundle in the past).

Sorry for the inconvenience
Your THQ Nordic Team
Last edited by THQ Nordic; 24 Jul @ 12:19am
#113
arsenicBumpnip 24 Jul @ 1:21am 
Originally posted by THQ Nordic:
it seems that Humblebundle has mistakenly und unfortunately sent us keys, which were already in use.

"THQ flipping the blame back onto Humble" was not on my bingo card, but given some of the dumb problems I've had with my Humble purchases in the past I can totally see this being their fault.
#114
Two Clicks 24 Jul @ 2:19am 
Originally posted by arsenicBumpnip:
Originally posted by THQ Nordic:
it seems that Humblebundle has mistakenly und unfortunately sent us keys, which were already in use.

"THQ flipping the blame back onto Humble" was not on my bingo card, but given some of the dumb problems I've had with my Humble purchases in the past I can totally see this being their fault.

Seems both contributed to this mess. Id reckon processes need to be tightened on both ends. :)

EDIT: I managed to get a replacement key that worked. Just search for Deadfall in your Humble library and refresh the window. Any used key should disappear and the Reveal Key link should return. Hopefully that key will work for youse all as well.
Last edited by Two Clicks; 24 Jul @ 2:35am
#115
Rawex 24 Jul @ 2:37am 
Originally posted by THQ Nordic:
Dear Steam community,
just some words on this matter: This issue (only Deadfall Adventures Deluxe Edition should be affected by this issue, not the Standard Edition) happened due to some efforts over the last couple of months to get back big stocks of unused/unsold keys and deactivate them. Valve wants us to limit the unused keys stocks out there and Humblebundle, because of big key shipments for past bundles (sometimes decades ago), is the #1 source of unused/unsold keys stock. We have already deactivated millions of unused keys however this time, it seems that Humblebundle has mistakenly und unfortunately sent us keys, which were already in use. We informed them about that issue and have sent them new Deadfall Adventures Deluxe Edition keys for their customer support. So in case you see your Humblebundle Deadfall Adventures Deluxe Edition Steam key has been revoked, you should find a new code to redeem in your Humble library:

From Humblebundle:
To this end, we have asked (and received) an entirely new batch of keys from THQ Nordic for Deadfall Adventures, and have "reset" the key in your Humble library. If you navigate to your library, you can take this new code and redeem that on Steam to return Deadfall Adventures to your library.

If not, please contact Humblebundle Support (https://support.humblebundle.com/hc/en-us/requests/new) and you should get a new key (as long as you have purchased it on Humblebundle in the past).

Sorry for the inconvenience
Your THQ Nordic Team
I am greatful to it is fixed and fairly quickly, thank you! :)
#116
omally72 24 Jul @ 4:17am 
For anyone having trouble with their "new" key - I first checked my Humble Library and tried the code listed there (which was already revealed), and Steam said it was a duplicate code. I went back and looked in the Keys and Entitlements section and found an unrevealed key - that one worked fine. Not sure if it was just a browser glitch, but it might help.
#117
matheww 24 Jul @ 4:23am 
Well I guess that would have helped if the supposedly new key Humble Bundle provided me actually worked. I'm getting error trying to redeem it on steam, telling me the key is already in use. Sigh..
#118
matheww 24 Jul @ 4:25am 
@omally72

Hmm I'll have to check again.
#119
fukot.sk [>] hidden bored gamer 24 Jul @ 4:45am 
Originally posted by THQ Nordic:
Dear Steam community,
just some words on this matter: This issue (only Deadfall Adventures Deluxe Edition should be affected by this issue, not the Standard Edition) happened due to some efforts over the last couple of months to get back big stocks of unused/unsold keys and deactivate them. Valve wants us to limit the unused keys stocks out there and Humblebundle, because of big key shipments for past bundles (sometimes decades ago), is the #1 source of unused/unsold keys stock. We have already deactivated millions of unused keys however this time, it seems that Humblebundle has mistakenly und unfortunately sent us keys, which were already in use. We informed them about that issue and have sent them new Deadfall Adventures Deluxe Edition keys for their customer support. So in case you see your Humblebundle Deadfall Adventures Deluxe Edition Steam key has been revoked, you should find a new code to redeem in your Humble library:

From Humblebundle:
To this end, we have asked (and received) an entirely new batch of keys from THQ Nordic for Deadfall Adventures, and have "reset" the key in your Humble library. If you navigate to your library, you can take this new code and redeem that on Steam to return Deadfall Adventures to your library.

If not, please contact Humblebundle Support (https://support.humblebundle.com/hc/en-us/requests/new) and you should get a new key (as long as you have purchased it on Humblebundle in the past).

Sorry for the inconvenience
Your THQ Nordic Team


Am I understanding this correctly, you are deactivating codes that you have sold just because they are not being used?



Will you refund the money? Or will you keep the money, even though you have "stolen" the goods you sold?



Because there is a difference between deactivating codes that you had and did not sell to anyone, and deactivating codes that you sold, simply because the person who bought them is exercising their right to do with them as they see fit. Including not using them.



I have some multiplayer games purchased in 2014 that are like this. Either an unsuitable gift, or I was looking for someone to play multiplayer with, but no one was interested. But I paid for them and I consider it immoral that you have my money, but I don't have what I paid for..

How is it possible that you do this?
#120
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Date Posted: 20 Jul @ 11:05pm
Posts: 151

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