Game Not Launching? :: Ascend: Hand of Kul Bugs/Technical Difficulties

Ascend: Hand of Kul

All Discussions Screenshots Artwork Broadcasts Videos News Guides Reviews

Ascend: Hand of Kul > Bugs/Technical Difficulties > Topic Details

This topic has been pinned, so it's probably important

The Ninth Angel has Ascend: Hand of Kul

28 May, 2014 @ 2:08pm

Game Not Launching?

For any problems that you wish to report, please do so on the main forums at: http://www.signalstudios.net/forums/forumdisplay.php?93

Thank you.
-Sean

Many players are experiencing an issue where their game does not launch when clicking on the icon. It seems most of these players have Intel HD chipset graphics cards.

Please list your PC specs below to help us troubleshoot this issue.

Please note that our minimum requirements to run this game require a graphics processor with at least 512 MB of dedicated memory.

You can also try setting both the game's and Steam's executable to always run as an administrator.

To do that, follow these instructions:
1. Completely close out of Steam and make sure that it is not running
2. Go the game's launch folder (C:\Program Files (x86)Steam\SteamApps\common\Ascend Hand of Kul\bin)
3. Right-click on Game.exe and proceed to "Properties"
4. Go to the "Compatibility" tab at the top and then check the box near the bottom of the window that says "Run this program as an administrator"
5. Then click "Apply" and then "OK"
6. Now do the same for Steam by going to Steam's launch folder (C:\Program Files (x86)Steam) and locating Steam.exe)
7. Repeat steps 2, 3, and 4 for Steam.exe
8. Run Steam and then launch Ascend through it

You can email your DxDiag[windows.microsoft.com] to info@SignalStudios.net, and include as much detail as you can on your launching problems. You can also visit the official forums[www.signalstudios.net] for more help in troubleshooting your issue.

Last edited by Sean; 16 Feb, 2015 @ 5:21pm

< >

Showing 1-15 of 48 comments

CoffeeSaW

28 May, 2014 @ 2:12pm

http://pastebay.net/1443756

76561198066651962 28 May, 2014 @ 2:14pm

> Operating System : 6.1 Build-7601
> Processor : Intel(R) Core(TM) i3 CPU M 380
@ 2.53GHz
> TSC Frequency : 0
> Number of Processors : 1
> Number of Cores : 2
> Number of CPUs : 4
> Number of Cores per Processor : 2
> Number of CPUs Per Core : 2
> Cores have logical CPUs : YES
> L1 Cache and line Size : 32768 64
> L2 Cache and line Size : 262144 64
> Total physical mem available to the OS : 3,80 Go (4 081 635 328 bytes)
> Adapter Description : Intel(R) HD Graphics
> Adapter Manufacturer : Intel Corporation
> Adapter Driver Version : 8.15.10.2509
> Adapter Driver Date (yy/mm/dd) : 2011\8\31
> Has DX9 or better : Yes
> Has Pixel shader 2.0 or better : Yes
> Has LDDM Driver : Yes
> Dedicated (local) video memory : 64MB
> System memory dedicated as video memory : 0MB
> System memory shared as video memory : 1632MB
> Primary Monitor Size : 1600 X 900 (1440000 total pixels)

Jazz 28 May, 2014 @ 5:15pm

All my specs from dxdiag http://imgur.com/CyfnlmS and http://imgur.com/8OLxwfz

МУЛАТОК 28 May, 2014 @ 5:44pm

hey here > > > http://imgur.com/Zxq9WPP and here http://imgur.com/7iN9r6t is on spanish no problem right ? :P

you need to change to 64bits you have 4gb of ram

Originally posted by Rep Jazz™:
All my specs from dxdiag http://imgur.com/CyfnlmS and http://imgur.com/8OLxwfz

Last edited by МУЛАТОК; 28 May, 2014 @ 5:50pm

The Ninth Angel has Ascend: Hand of Kul

28 May, 2014 @ 6:11pm

Hey everyone!

Could you try following these directions and then launching the game?

Please navigate to c:\users\YOURUSERNAME\AppData\local\ascend\

Now, please open notepad and paste the following:

<?xml version="1.0" encoding="ISO-8859-1" ?>
<Settings>
<display xres="1024" yres="768" fullscreen="1" vsync="0" />
<rendering brightness="0.400000" textureDetail="0" shadowQuality="0" antiAlias="0" />
</Settings>

Next, save the file as gfxsettings.xml (make sure it's xml and not txt!)

This will get you in a lower resolution of the game, and hopefully might help have it launch!

МУЛАТОК 28 May, 2014 @ 6:16pm

i did it long time ago and nothing happen xD
with swiftshader 3.0 crash after intro
without swiftshader 3.0 nothing happen

Originally posted by SignalStudios ThexNinthxAngel:
Hey everyone!

Could you try following these directions and then launching the game?

Please navigate to c:\users\YOURUSERNAME\AppData\local\ascend\

Now, please open notepad and paste the following:

<?xml version="1.0" encoding="ISO-8859-1" ?>
<Settings>
<display xres="1024" yres="768" fullscreen="1" vsync="0" />
<rendering brightness="0.400000" textureDetail="0" shadowQuality="0" antiAlias="0" />
</Settings>

Next, save the file as gfxsettings.xml (make sure it's xml and not txt!)

This will get you in a lower resolution of the game, and hopefully might help have it launch!

Last edited by МУЛАТОК; 28 May, 2014 @ 6:20pm

The Ninth Angel has Ascend: Hand of Kul

28 May, 2014 @ 6:25pm

We're still trying to figure out the issue, but that may fix it for some :)

nPm. ' NeneZaio 29 May, 2014 @ 10:16am

------------------
System Information
------------------
Time of this report: 5/29/2014, 13:08:39
Machine name: RODRIGO-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Hewlett-Packard
System Model: HP G42 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 3072MB RAM
Available OS Memory: 2934MB RAM
Page File: 1762MB used, 4103MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i3)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_1425103C&REV_02
Display Memory: 1274 MB
Dedicated Memory: 64 MB
Shared Memory: 1210 MB
Current Mode: 1366 x 768 (16 bit) (60Hz)
Monitor Name: Monitor PnP genérico
Monitor Model: unknown
Monitor Id: SEC5742
Native Mode: 1366 x 768(p) (60.031Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2622 (English)
Driver Version: 8.15.10.2622
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/10/2012 22:28:32, 8313856 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4306-11CF-B279-2F34A2C2C535}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0x1425103C
Revision ID: 0x0002
Driver Strong Name: oem1.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2622:pci\ven_8086&dev_0046
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
E-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Last edited by nPm. ' NeneZaio; 29 May, 2014 @ 10:16am

isiiah 29 May, 2014 @ 10:39am

------------------
System Information
------------------
Time of this report: 5/29/2014, 18:28:26
Machine name: DEMON
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.140305-1710)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/06/10 20:14:29 Ver: 08.00.15
Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16382MB RAM
Page File: 3547MB used, 15266MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6670
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6758)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6758&SUBSYS_03EA1043&REV_00
Display Memory: 8939 MB
Dedicated Memory: 1003 MB
Shared Memory: 7936 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Dell SE178WFP
Monitor Model: DELL SE178WFP
Monitor Id: DELD017
Native Mode: 1440 x 900(p) (59.901Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1280 (English)
Driver Version: 14.100.0.0
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 4/18/2014 03:42:54, 1343272 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2418-11CF-F376-E023BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6758
SubSys ID: 0x03EA1043
Revision ID: 0x0000
Driver Strong Name: oem61.inf:cb0ae414ef6fc206:ati2mtag_NI:14.100.0.0:pci\ven_1002&dev_6758
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Hades 30 May, 2014 @ 9:12am

Some news?

Originally posted by SignalStudios ThexNinthxAngel:
We're still trying to figure out the issue, but that may fix it for some :)

#10

bakultimate 30 May, 2014 @ 11:21am

Hello I created the .xml file. But I can't find the folder you mentionned. When I open the local folder (with the steam interface) I end up with 3 other folders : "_CommonRedist" ; "bin" ; "game".

Where should I put the .xml file ? :/

#11

МУЛАТОК 30 May, 2014 @ 11:59am

HERE - navigate to c:\users\YOURUSERNAME\AppData\local\ascend\

Originally posted by bakultimate:
Hello I created the .xml file. But I can't find the folder you mentionned. When I open the local folder (with the steam interface) I end up with 3 other folders : "_CommonRedist" ; "bin" ; "game".

Where should I put the .xml file ? :/

#12

76561198097375219 31 May, 2014 @ 10:45pm

I already did and did not work and I did xD also inside the folder "content"

{LINK REMOVED}

Properties of my computer:
Fabricante:Acer
Sistema Operativo:Windows 7 Starter 32 bits
Procesador: Intel(R) Atom (TM) CPU D525
Memoria Instalada: 2,00 GB
Versión de DirectX: DirectX 11
Tarjeta de Video: Intel(R) Graphics Media Accelerator 3150

Last edited by Zulak; 31 May, 2014 @ 11:08pm

#13

The Ninth Angel has Ascend: Hand of Kul

1 Jun, 2014 @ 8:41am

Originally posted by GMJorgeArgentina:
I already did and did not work and I did xD also inside the folder "content"

http://oi60.tinypic.com/f1fuif.jpg

Properties of my computer:
Fabricante:Acer
Sistema Operativo:Windows 7 Starter 32 bits
Procesador: Intel(R) Atom (TM) CPU D525
Memoria Instalada: 2,00 GB
Versión de DirectX: DirectX 11
Tarjeta de Video: Intel(R) Graphics Media Accelerator 3150

Hey Jorge, unfortunately your computer is below our minimum specs :\

#14