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my husband just had the same thing last night, he tried over 20 times and it kept telling him the same thing. he just uninstalled the game from his computer and reinstalled it and it fixed it for him.
hope this helps.
i've been checking periodicaly to see if it's back up so i can let you guys know.
if it shows an error then the site is still down
and i mean the entire signal studios site is down, not just ascend.
so most likely that has something to do with not being able to get back on right now.