can you give more information about your problem?

Originally posted by nova4ter:

can you give more information about your problem?

windows tells this to me.i cant start the game reaching the main menu.

Hello,

Could you check if there are any ".mdmp" crash dump files in the game folder? If so, please send these files to my email at aleksi@loisteinteractive.com.

You can reach the game folder by right-clicking INFRA on Steam, selecting "Properties", "Local Files" and "Browse Local Files...".

Originally posted by fláráðr ljós:

Hello,

Could you check if there are any ".mdmp" crash dump files in the game folder? If so, please send these files to my email at aleksi@loisteinteractive.com.

You can reach the game folder by right-clicking INFRA on Steam, selecting "Properties", "Local Files" and "Browse Local Files...".

im surprised to see the developer.but i deleted all the files including the folder ,so i need to download it again.maybe another time. thanks for replying.

Oh don't be surprised in the future if you see one of the developers jumping in with an answer to your questions. They are very helpful here and will respond fairly quickly. That is a big plus in favor of playing INFRA.

Originally posted by oku:

Oh don't be surprised in the future if you see one of the developers jumping in with an answer to your questions. They are very helpful here and will respond fairly quickly. That is a big plus in favor of playing INFRA.

yes!, i was about to refund my price, until the developer appeared, which made me decide to keep this game.

Originally posted by fláráðr ljós:

Hello,

Could you check if there are any ".mdmp" crash dump files in the game folder? If so, please send these files to my email at aleksi@loisteinteractive.com.

You can reach the game folder by right-clicking INFRA on Steam, selecting "Properties", "Local Files" and "Browse Local Files...".

there is no crash file in the folder.

Can you get into the options menu? If so, could you try setting "models & textures" and "memory available" to "low" and see if that helps?

Originally posted by fláráðr ljós:

Can you get into the options menu? If so, could you try setting "models & textures" and "memory available" to "low" and see if that helps?

No. When the loading bar goes full, the game crashs.

Could you send a full system report to my email at aleksi@loisteinteractive.com so I can further diagnose the issue?

Originally posted by fláráðr ljós:

Could you send a full system report to my email at aleksi@loisteinteractive.com so I can further diagnose the issue?

im sorry im not the updated win8.1.
what i can only get is this- console information.

load sprite material materials/sprites/grav_beam_noz.vmt!
Error reading weapon data file for: weapon_promo_antenna_egg
Error reading weapon data file for: weapon_promo_antenna_ball
Error reading weapon data file for: weapon_promo_helmet_egg
Error reading weapon data file for: weapon_promo_helmet_ball
PrecacheScriptSound 'Phone.Deploy' failed, no such sound script entry
PrecacheScriptSound 'Phone.Holster' failed, no such sound script entry
Unable to load sprite material materials/sprites/blueglow1.vmt!
Unable to load sprite material materials/sprites/purpleglow1.vmt!
Unable to load sprite material materials/sprites/purplelaser1.vmt!
VScriptServerInit
==== calling mapspawn.nut
Unable to load sprite material materials/sprites/gunsmoke.vmt!
Unable to load sprite material materials/sprites/bubble.vmt!
prop_door_rotating has Door model (models/props_door/metal_door_002_mirrored_anim.mdl) with no door_options or m_nPhysicsMaterial specified! Verify that SKIN is valid, and has a corresponding options block in the model QC file
2.016: Sending UDP connect to public IP 127.0.0.1:27015
ILocalize::AddFile() failed to load file "resource/closecaption_schinese.txt".
Unknown command "cl_thirdperson"
basemodpanel received event OnProfileDataLoaded
Server using '<none>' lobbies, requiring pw no, lobby id 0
RememberIPAddressForLobby: lobby 0 from address loopback
basemodpanel received event OnEngineListenServerStarted
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "portal_1_projectile_stream"!
Attempted to precache unknown particle system "portal_1_projectile_stream_pedestal"!
Attempted to precache unknown particle system "portal_2_projectile_stream"!
Attempted to precache unknown particle system "portal_2_projectile_stream_pedestal"!
Attempted to precache unknown particle system "portal_projectile_stream"!
Attempted to precache unknown particle system "portal_weapon_cleanser"!
Attempted to precache unknown particle system "burning_character"!
Attempted to precache unknown particle system "burning_gib_01"!
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "weapon_tracers"!
Attempted to precache unknown particle system "blood_impact_red_01"!
Attempted to precache unknown particle system "blood_impact_red_01"!
Attempted to precache unknown particle system "blood_impact_green_01"!
Attempted to precache unknown particle system "blood_impact_green_01"!
Attempted to precache unknown particle system "blood_impact_yellow_01"!
Attempted to precache unknown particle system "blood_impact_yellow_01"!
KV Conditional: Unknown symbol

Could you send me a DxDiag.txt file then? You can create one by following these instructions.[help.bethesda.net] You can send it to my email.

Thanks, I got your email.

One thing that you could try is launching the game with the launch options "-noip +sv_lan 1". You can set these by right-clicking INFRA on Steam, selecting "Properties" and "Set Launch Options...".

If this doesn't work, you could try exiting Steam, and launching INFRA directly from "infra.exe" in the game folder. You can find the game folder by right-clicking INFRA on Steam, selecting "Properties", "Local Files" and "Browse Local Files...".

Let me know if this helps.

Originally posted by fláráðr ljós:

Thanks, I got your email.

One thing that you could try is launching the game with the launch options "-noip +sv_lan 1". You can set these by right-clicking INFRA on Steam, selecting "Properties" and "Set Launch Options...".

If this doesn't work, you could try exiting Steam, and launching INFRA directly from "infra.exe" in the game folder. You can find the game folder by right-clicking INFRA on Steam, selecting "Properties", "Local Files" and "Browse Local Files...".

Let me know if this helps.

The former method failed but the game runs properly without STEAM !!!!!!!