If you have technical issues with the game :: 1954 Alcatraz General Discussions

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76561198116714929 12 Mar, 2014 @ 3:17am

If you have technical issues with the game

Please note that we cannot offer official technical support on this board, except for posting the latest patch notes.

But your games and my computer don’t work as a team! Where can I get help?

We do offer technical support. Just not in forums. Please contact our colleagues from the support via mail using {LINK REMOVED}. However, feel free and use this forum (or our {LINK REMOVED}) to address your technical problem. We are certain that many players of our games are able to help you out with certain problems.

What can I do to speed up the support process?

In order to speed up the process our support needs information of your running system and the game (version) you are playing. So {LINK REMOVED}.

Thank you very much for your ongoing support!

Best regards,
your Daedalic Entertainment Community Team

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Showing 1-15 of 35 comments

Victorian_Madness has 1954 Alcatraz

13 Apr, 2014 @ 6:06am

Where are the MAC achievements?!?!?!

Victorian_Madness has 1954 Alcatraz

13 Apr, 2014 @ 6:07am

Says Achievements ... But on MAC nothing is working?

Ромка=)

11 Dec, 2014 @ 6:04am

♥♥♥

🅰🆇🅴

27 Jul, 2015 @ 4:40pm

)

Doesn't matter has 1954 Alcatraz

30 Nov, 2015 @ 4:56am

Maṇḍala-Q

23 May, 2016 @ 7:24am

Achievements are broken. Please fix it.

iaC Mirime 🐾 has 1954 Alcatraz

28 Jun, 2016 @ 3:47am

Achievements still don't unlock. Also, there are times when you're unable to click on anything in the game or the character just walks without moving forward (happened to me when Christine was supposed to get inside the apartment on 1310 Grant). Besides that the game is great. Thank you! ^^

kmashworth has 1954 Alcatraz

24 Aug, 2016 @ 6:55pm

The acheivements are not working or responding. Please fix this.

Crim

1 Sep, 2016 @ 8:58am

Same

problem with achievments

772gonzo 6 Nov, 2016 @ 1:23pm

Achievements still not working!!

#10

Crim

11 Nov, 2016 @ 3:13am

Same problem, achievements not working, i try all solutions about this problem in other posts, but no one of them no working

#11

Volfied

24 Nov, 2016 @ 3:32am

I found a way for achievements from forums.
1. Go to installation folder and choose "Alcatraz.exe".
2. Right click -> properties -> compatibility
3. change compatibility mode to "Windows 7" and click compatibility checkbox.
4. choose "Run as administrator".
if you start the game with this settings achievements will popup.
if it doesn't work try to disable steam in game overlay.

#12

Alexander The Greek has 1954 Alcatraz

15 Jul, 2017 @ 7:27am

Volfiled@ Doesn't work

#13

SilverSnake has 1954 Alcatraz

8 Aug, 2017 @ 2:34am

Same here. I got it to work just in the beginning but there was some issues with a black screen... Now the "game" locks up my computer and i cant turn it of even with Ctl+alt+delete. I have to log out from my computer.

Plz devs, fix this game that it works on win 10, all your other games do... just not this one...