Game won't start :: Hexcells General Discussions

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Imyra

9 Jun, 2014 @ 11:51am

Game won't start

Hey, there! I just bought the game, installed but it wont start. The launch file does work and I can select the resolution, but when I press play it just freezes. Oh, yeah, I'm running win7.

tks!

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Matthew Brown [developer] 9 Jun, 2014 @ 1:14pm

Hi Imyra,

If you look inside the "Hexcells_Data" folder there should be a file called "output_log" which should help diagnose the problem. If you could email it to me at matthew.brown.mail@gmail.com I'll look into it.

Imyra

9 Jun, 2014 @ 1:33pm

Ok, sent =) Thank you!

Oddsy

17 Sep, 2014 @ 5:21am

Hi Matthew,

I'm having the same issue as Imyra, except I'm on OSX. The same thing is happening with Hexcells Plus and Hexcells Infinite for me (I bought the bundle). I tried looking for a Hexcells_data folder but can't find it anywhere. Any pointers?

Thanks,
Graham

Last edited by Oddsy; 17 Sep, 2014 @ 5:22am

Tina

23 Dec, 2016 @ 2:23pm

I'm having the same problem on Windows 7. It's happening with Hexcells Plus and Hexcells Infinite as well. As soon as the game starts (whether fullscreen or in a window), it will stop responding, showing either a black screen or a blank white window. The log didn't have anything terribly interesting, sadly:

Initialize engine version: 4.3.1f1 (cebd4d9b5122) GfxDevice: creating device client; threaded=1 Direct3D: Version: Direct3D 9.0c [aticfx32.dll 8.17.10.1129] Renderer: ATI Radeon HD 3400 Series Vendor: ATI VRAM: 1273 MB (via DXGI) Caps: Shader=30 DepthRT=1 NativeDepth=1 NativeShadow=1 DF16=1 INTZ=0 RAWZ=0 NULL=0 RESZ=1 SlowINTZ=1 Begin MonoManager ReloadAssembly Platform assembly: C:\Program Files\Steam\steamapps\common\Hexcells\Hexcells_Data\Managed\UnityEngine.dll (this message is harmless) Loading C:\Program Files\Steam\steamapps\common\Hexcells\Hexcells_Data\Managed\UnityEngine.dll into Unity Child Domain Platform assembly: C:\Program Files\Steam\steamapps\common\Hexcells\Hexcells_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless) Loading C:\Program Files\Steam\steamapps\common\Hexcells\Hexcells_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain Platform assembly: C:\Program Files\Steam\steamapps\common\Hexcells\Hexcells_Data\Managed\Assembly-CSharp.dll (this message is harmless) Loading C:\Program Files\Steam\steamapps\common\Hexcells\Hexcells_Data\Managed\Assembly-CSharp.dll into Unity Child Domain Platform assembly: C:\Program Files\Steam\steamapps\common\Hexcells\Hexcells_Data\Managed\SteamworksManaged.dll (this message is harmless) Loading C:\Program Files\Steam\steamapps\common\Hexcells\Hexcells_Data\Managed\SteamworksManaged.dll into Unity Child Domain - Completed reload, in 0.296 seconds desktop: 1440x900 60Hz; virtual: 1440x1924 at 0,-1024 <RI> Initializing input. <RI> Input initialized.

Any help? Thanks!

Last edited by Tina; 23 Dec, 2016 @ 2:23pm

Matthew Brown [developer] 24 Dec, 2016 @ 2:16am

It looks like the game is running but off-screen somewhere. Your desktop is 1440x900 but the game is trying to run in an odd resolution of 1440x1924.

If you are running any kind multi-monitor setup you could try disabling it.

I've had a previous bug report where just having an extra HDMI cable attached to an unused output caused a similar bug.

You could also try updating your graphics card drivers to see if it makes any difference.

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Hexcells > General Discussions > Topic Details

Date Posted: 9 Jun, 2014 @ 11:51am

Posts: 5