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FaceRig > Bugs & Troubleshooting > Topic Details
9lw.ukk 28 Sep, 2018 @ 1:27am
Program error FaceRig
I am from Russia and I turn to you through Google translator...
Below is a bug and collected data with links to pastebin com

Error when launching FaceRig:

ERROR: in file Src\VPFrameWork.cpp at line 164 in function cVPFrameWork::Init:
ERROR: Requested api(7) not found. Reason: "Vertex shader 3.0 not supported."ERROR_EXIT: Program execution suspended


SymInit: Symbol-SearchPath: 'C:\PROGRAM FILES\STEAM\STEAMAPPS\COMMON\FACERIG\BIN\;.;C:\Program Files\Steam\steamapps\common\FaceRig;C:\Program Files\Steam\steamapps\common\FaceRig\Bin;C:\Windows;C:\Windows\system32;', symOptions: 210, UserName: 'user'
DbgHelpPath: 'C:\Program Files\Steam\DbgHelp.dll'
DbgHelpVersion: '6.2.0'
OS-Version: 6.1.7601 (Service Pack 1) 0x100-0x1

---CallStack---
0221F254 (EngineDll10): (filename not available): public: int __thiscall StackWalker::ShowCallstack(void *,struct _CONTEXT const *,int (__stdcall*)(void *,unsigned __int64,void *,unsigned long,unsigned long *,void *),void *)
0206E180 (EngineDll10): (filename not available): public: static void __cdecl cDebugSystem::SendToLogRaiseException(int,char const *,...)
00299128 (FaceRig): (filename not available): (function-name not available)
0019D3FB (FaceRig): (filename not available): (function-name not available)
0018BF87 (FaceRig): (filename not available): (function-name not available)
00313E62 (FaceRig): (filename not available): (function-name not available)
7739EF1C (kernel32): (filename not available): BaseThreadInitThunk
77DB3648 (ntdll): (filename not available): RtlInitializeExceptionChain
77DB361B (ntdll): (filename not available): RtlInitializeExceptionChain

---ExtraInfo---
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\FaceRig.exe', SymType: '-exported-'
PDB: 'C:\Windows\SYSTEM32\ntdll.dll', SymType: '-exported-'
PDB: 'C:\Program Files\AVAST Software\Avast\aswhookx.dll', SymType: '-nosymbols-'
PDB: 'C:\Windows\system32\kernel32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\KERNELBASE.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\USER32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\GDI32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\LPK.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\USP10.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\msvcrt.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\COMDLG32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\SHLWAPI.dll', SymType: '-exported-'
PDB: 'C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\ADVAPI32.dll', SymType: '-exported-'
PDB: 'C:\Windows\SYSTEM32\sechost.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\RPCRT4.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\SHELL32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\ole32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\OLEAUT32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\MSVCP120.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\MSVCR120.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\SoundTouch.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\portaudio_x86.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\WINMM.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\SETUPAPI.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\CF♥♥♥♥32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\DEVOBJ.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\MF.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\ATL.DLL', SymType: '-exported-'
PDB: 'C:\Windows\system32\MFPlat.DLL', SymType: '-exported-'
PDB: 'C:\Windows\system32\WS2_32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\NSI.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\AVRT.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\VERSION.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\ksuser.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\MFReadWrite.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\PROPSYS.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\CRYPT32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\MSASN1.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\turbojpeg.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\d3dx11_43.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\d3d11.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\dxgi.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\dwmapi.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\LeapC.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\MSVCP140.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\VCRUNTIME140.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-runtime-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\ucrtbase.DLL', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-core-timezone-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-core-file-l2-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-core-localization-l1-2-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-core-synch-l1-2-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-core-processthreads-l1-1-1.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-core-file-l1-2-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-string-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-heap-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-stdio-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-convert-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-locale-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-math-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-multibyte-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-time-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-filesystem-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-environment-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\api-ms-win-crt-utility-l1-1-0.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\d3d9.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\d3d8thk.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\OPENGL32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\GLU32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\DDRAW.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\DCIMAN32.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\libcurl.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\WLDAP32.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\LIBEAY32MD.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\MSVCR100.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\SSLEAY32MD.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\FreeImage.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\ulsTracker.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\opencv_core249.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\opencv_highgui249.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\MSVFW32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\AVIFIL32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\MSACM32.dll', SymType: '-exported-'
PDB: 'C:\Windows\system32\AVICAP32.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\opencv_imgproc249.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\opencv_objdetect249.dll', SymType: '-exported-'
PDB: 'C:\Program Files\Steam\steamapps\common\FaceRig\Bin\liblipsync_rt.dll', SymType: '-exported-'
PDB: 'C:

Below are links to data about the installed program of the "FaсeRig" and the laptop for which it is installed. I suspect that the problem is in the video card. If so, tell me how to set up the settings to avoid startup errors on this laptop. Can I have a solution with reinstalling the drivers on the graphics card?


pastebin com wtVD717y

pastebin com YF1crrTs

pastebin com thVaxkNj
Last edited by 9lw.ukk; 28 Sep, 2018 @ 5:36am
< >
Showing 1-5 of 5 comments
david_animaze  [developer] 28 Sep, 2018 @ 5:08am 
Hello, according to the GDPR legislation that has been put into place since 25th of May 2018, we will no longer process logs and other sensitive data files if they are not sent to us via e-mail, at info[at]facerig[dot]com, so I'll ask you to remove the links in your post.

Furthermore, from the general error "Vertex shader 3.0 not supported.", it is clear that your machine does not meet the minimum requirements for FaceRig, which you can find on our Store page.
#1
9lw.ukk 28 Sep, 2018 @ 5:37am 
Thank you. Can I return money for the program?
#2
david_animaze  [developer] 28 Sep, 2018 @ 5:52am 
You have to seek customer support from Steam. However, after having played any game bought from Steam for more than two hours, you won't be able to refund it.
#3
studiotime 30 May, 2021 @ 1:30am 
im getting this with api(14)
#4
david_animaze  [developer] 2 Jun, 2021 @ 7:28am 
Originally posted by studiotime:
im getting this with api(14)

When you launch FaceRig form Steam, choose the second option: Bypass the Launcher (run it on DX9, that is) and let me know how it goes.
#5
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Showing 1-5 of 5 comments
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FaceRig > Bugs & Troubleshooting > Topic Details
Date Posted: 28 Sep, 2018 @ 1:27am
Posts: 5

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