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FaceRig > Bugs & Troubleshooting > Topic Details
xcrowgoblinx 20 Aug, 2020 @ 2:43pm
Crash on Launch - New Installation
I just installed FaceRig, and cannot get it to launch for the life of me. When I run the game normally through Steam, I see the FaceRig software splash screen, but the splash screen goes to solid black with no text, and no title bar.

I have tried the following, to no avail:
  • Running Steam with admin privileges
  • Uninstalling FaceRig, restarting my computer, and reinstalling it.
  • Uninstalling and reinstalling the prerequisites (DX2010, DX8.1b Redist, etc.)
  • Killing all Skype tasks and relaunching FaceRig

Here are my files:
VP_log[pastebin.com]
installscript_log_txt[pastebin.com]
dxdiag[pastebin.com]

When I launch the game through Steam but choose Bypass launcher (troubleshooting), I get the following error:

STACK DUMP saved in C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\FaceRig_stack_2020-08-20_17-28-45.dmp EXCEPTION: Access violation while 'reading from' address 0x5 at address 0x7091c28 SegGs=0x2b SegFs=0x53 SegEs=0x2b SegDs=0x2b Edi=0x0 Esi=0x0 Ebx=0xa82eb60 Edx=0xfb20 Ecx=0x0 Eax=0x5 Ebp=0x39b0cc Eip=0x7091c28 SegCs=0x23 EFlags=0x210206 Esp=0x39b090 SegSs=0x2b Dr0=0x0 Dr1=0x0 Dr2=0x0 Dr3=0x0 Dr7=0x0 Dr7=0x0 SymInit: Symbol-SearchPath: 'C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\FACERIG\BIN\;.;C:\Program Files (x86)\Steam\steamapps\common\FaceRig;C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin;C:\WINDOWS;C:\WINDOWS\system32;', symOptions: 210, UserName: 'Cristina' DbgHelpPath: 'C:\WINDOWS\SYSTEM32\DbgHelp.dll' DbgHelpVersion: '6.2.0' OS-Version: 6.2.9200 () 0x300-0x1 ---CallStack--- 07091C28 (RTSSHooks): (filename not available): (function-name not available) 0A82EB60 ((module-name not available)): (filename not available): (function-name not available) 77118726 (ntdll): (filename not available): RtlFreeHeap 770FBAD8 (ntdll): (filename not available): RtlDeleteBoundaryDescriptor 771186C7 (ntdll): (filename not available): RtlFreeUnicodeString 75FA47E1 (KERNELBASE): (filename not available): RegQueryValueExA 680920FB (d3d9): (filename not available): Direct3DCreate9Ex 68073BEE (d3d9): (filename not available): (function-name not available) 6808DEE5 (d3d9): (filename not available): Direct3DCreate9Ex 539FD558 (gameoverlayrenderer): (filename not available): OverlayHookD3D3 558BAE32 (EngineDll10): (filename not available): protected: int __thiscall cRenderDX9::CreateDevice(struct tRenderParam const &) 558BFE85 (EngineDll10): (filename not available): public: virtual int __thiscall cRenderDX9::Init(struct HWND__ *,struct tRenderParam const &) 557E1B64 (EngineDll10): (filename not available): protected: int __thiscall cRenderInterface::CreateRender(struct HWND__ *,int,struct tRenderParam &) 557E309F (EngineDll10): (filename not available): public: int __thiscall cRenderInterface::CreateRender(struct HWND__ *,struct tRenderCfg &) 557E3132 (EngineDll10): (filename not available): public: int __thiscall cRenderInterface::CreateRender(struct HWND__ *) 00E1FE84 (FaceRig): (filename not available): (function-name not available) 00D1FA0B (FaceRig): (filename not available): (function-name not available) 00D0E587 (FaceRig): (filename not available): (function-name not available) 00E99B62 (FaceRig): (filename not available): (function-name not available) 76A2F989 (KERNEL32): (filename not available): BaseThreadInitThunk 771374A4 (ntdll): (filename not available): RtlGetAppContainerNamedObjectPath 77137474 (ntdll): (filename not available): RtlGetAppContainerNamedObjectPath

Any help would be greatly appreciated.
Last edited by xcrowgoblinx; 20 Aug, 2020 @ 2:46pm
FaceRig > Bugs & Troubleshooting > Topic Details
Date Posted: 20 Aug, 2020 @ 2:43pm
Posts: 0

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