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FaceRig > Bugs & Troubleshooting > Topic Details
cheekyadam 23 Nov, 2015 @ 6:36am
Face Rig exports audio but no video. 'SOLVED'
Hi had this all working fine a few days ago but now when I record save and export then open in windows player or vlc it's just a black screen and the the audio plays.

It's seems to save the moive fine in face rig and I see it render out frame by frame as it saves it.

but no luck when I come to play the file out after.

Any advice would be great!

Last edited by cheekyadam; 25 Nov, 2015 @ 7:26am
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Showing 1-7 of 7 comments
76561198257355317 23 Nov, 2015 @ 7:09am 
Hi cheekyadam,

When you choose to export the video do you receive any error?
You should also verifying application cache, to do so, go to Steam, right click on FaceRig, go to Properties, then open the LOCAL FILES tab and hit the VERIFY INTEGRITY OF APPLICATION CACHE. When you launch FaceRig, make sure you let all the install steps go through.
If you still have trouble recording and exporting a performance, please provide the following, in order to find a fix to your issues: the VP.log and the dxdiag file using this https://steamhost.cn/steamcommunity_com/app/274920/discussions/2/34096318703798146/
#1
RoboCake 23 Nov, 2015 @ 3:06pm 
Hello, try re-installing all prerequisites present in <steamInstallDir>/SteamApps/common/FaceRig/Bin/prerequisites (open codecs and install_webmdshow) and see if this issue persists.
Last edited by RoboCake; 23 Nov, 2015 @ 3:09pm
#2
cheekyadam 24 Nov, 2015 @ 6:12am 
Thank you so much for your reply... So still having the same problem.

There is no error message when I export the video.
The video saves and play fine inside face rig.
I have verified the integrity of the application cache.
I have uninstalled and re-installed face rig.
I'm sure I'm giving time enough to run through start up process.

I'm running face rig via Windows 10 via Paralles on mac el capitan.

I'm using the built in i-sight camera on my mac bok pro.

Everything worked fine a few days ago re exporting.

My VP.log : http://pastebin.com/uvH64pn1

My dxdiag: http://pastebin.com/3r5trBMf

My installscript_log.txt: [2015-11-18 20:32:21] [AppID 326810] Failed to start SteamService with "/installscript "C:\Program Files (x86)\Steam\steamapps\common\FaceRig\runasadmin.vdf" 274920"


Forgive me if this is an obvious fix as I've only just got windows in order to use face rig.

Many Thanks


#3
RoboCake 24 Nov, 2015 @ 6:18am 
The export issue is most likely related to the prerequisites (the things you need to install for a video to properly export). Have you tried reinstalling separately?

Be warned that when FaceRig installs through Steam, it will attempt to install them but can sometimes fail for various reasons. This is why I advised you to try installing them manually
Last edited by RoboCake; 24 Nov, 2015 @ 6:20am
#4
cheekyadam 24 Nov, 2015 @ 6:50am 
Thank you Wibbit. Took me a while to understand.

I have removed then re installed open codecs and install_webmdshow

Sorry to say that the problem still occurs.

Incedentally inside face rig... once the video has saved, the screen is enlarged and I'm unable to click any buttons. Therefore I have to restart inorder to continue.
#5
cheekyadam 24 Nov, 2015 @ 4:52pm 
Managed to completely uninstall face rig, steam, Windows 10 and Parallels and start again.

All working fine now. Thank you so much for your time.

Hugely appreciated. Loving Face Rig. was worth the purchase of Windows and Parallels to run it.
#6
RoboCake 25 Nov, 2015 @ 4:25am 
Glad to hear the issue is solved :D Would you mind adding [solved] to the title via the Edit function? To make it easier for the devs when browsing the forums and prioritizing issues.

Have fun with FaceRig! :D
#7
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FaceRig > Bugs & Troubleshooting > Topic Details
Date Posted: 23 Nov, 2015 @ 6:36am
Posts: 7

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