Hello there,

A new patch has just been released, could you check if the problem still exists?
https://steamhost.cn/steamcommunity_com/games/274920/announcements/detail/230002903064574326

I can see that the eyebrows got improved but the program still never closes properly. This time though it says where the crash dumps are so boom: https://docs.google.com/file/d/0B76xzAQwBwnHb2FwdjV0bC1CdUU/edit

Originally posted by Ibuuyk:

I can see that the eyebrows got improved but the program still never closes properly. This time though it says where the crash dumps are so boom: https://docs.google.com/file/d/0B76xzAQwBwnHb2FwdjV0bC1CdUU/edit

You need to make that file public for us to see, now we have to request access, which I at least personally won't do.

Ah sorry, I've never used Google Docs before. Is https://drive.google.com/file/d/0B76xzAQwBwnHb2FwdjV0bC1CdUU/edit?usp=sharing public?

No, still not public
To make it public:
Go to your file list (https://drive.google.com)
Select the file
Select "share"
On the top row of "who has access" click "change..."
Select "anyone with link"
Click Save, done.

Also, please next to the actual crash dump, please find the VP.log (one folder above where you find crash dump in <steam folder>/steamapps/common/facerig/vp.log) and make that available too. I suggest using pastebin for that btw, no need to specifically select sharing, just paste and go.

Alright, done. http://pastebin.com/EVxqA7hK

Sorry for the delay!

No worries, I was busy myself too, today, so I also didn't see your answer before.
Both the pastebin and the drive link do work though :)

I have a few more things:
Could you, while using the program, keep the taskmanager open on the performance page and see if something happens at the moment of the "crash" (a sudden spike/drop or it getting to 100%?)
Could you try disabling the steam-overlay in the steam-properties for facerig? (For both the crashing and it not shutting down correctly)
If the program crashes again, could you also copy the message it shows you? (In the window with the stop/break buttons)

Sure thing, I'll give it an intensive run once my friends are done doing homework.

It still crashed (http://pastebin.com/r6pj84vN) when I closed it and the CPU usage raised by 5% for a sec when it happened, nothing major. This time though, it didn't keep running in the background as usual. Maybe disabling Steam overlay fixed that? I'll test it further tomorrow if possible.

Also, after a crash (without steam overlay on) could you check the event viewer under Windows_Logs\Application and copy the crash files on FaceRig?
These should at least be one "Error" Crash, but also check the log files before and after it.

Sorry for the delay, work kept me really busy. Since I started using the nextbranch version, I can't get it to crash anymore but it still won't close properly and nothing shows up in the event viewer because it doesn't crash. Tried three times in as many days and nope, it won't crash.

Alright, it crashed again so here's the things.

Crash log:

STACK DUMP saved in
C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\FaceRig_stack_2014-09-10_11-37-36.dmp

EXCEPTION: Access violation while 'reading from' address 0x94a16d8 at address 0x3491420
SegGs=0x2b SegFs=0x53 SegEs=0x2b SegDs=0x2b
Edi=0x7faa6f0 Esi=0x7fa9db8 Ebx=0x7faa700
Edx=0x100f7d9 Ecx=0x94a1690 Eax=0x956c444
Ebp=0x100f868 Eip=0x3491420 SegCs=0x23
EFlags=0x210206 Esp=0x100f848 SegSs=0x2b
Dr0=0x0 Dr1=0x0 Dr2=0x0
Dr3=0x0 Dr7=0x0 Dr7=0x0


SymInit: Symbol-SearchPath: 'C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\FACERIG\BIN\;.;C:\Program Files (x86)\Steam\steamapps\common\FaceRig;C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin;C:\WINDOWS;C:\WINDOWS\system32;', symOptions: 210, UserName: 'Amar'uk'
DbgHelpPath: 'C:\Program Files (x86)\Steam\DbgHelp.dll'
DbgHelpVersion: '6.2.0'
OS-Version: 6.2.9200 () 0x300-0x1

---CallStack---
03491420 (EngineDll10): (filename not available): public: virtual void __thiscall cAudioClientXAudio2::Done(void)
03561040 (EngineDll10): (filename not available): public: virtual __thiscall cSoundManager::~cSoundManager(void)
03267E23 (EngineDll10): (filename not available): public: int __thiscall cSoundManager::GetNumListeners(void)const
0355CF3A (EngineDll10): (filename not available): void __cdecl DoneSound(void)
00BC63C2 (FaceRig): (filename not available): (function-name not available)
00C013F4 (FaceRig): (filename not available): public: class std::_Init_locks & __thiscall std::_Init_locks::operator=(class std::_Init_locks const &)
7552919F (KERNEL32): (filename not available): BaseThreadInitThunk
776EA22B (ntdll): (filename not available): RtlInitializeExceptionChain
776EA201 (ntdll): (filename not available): RtlInitializeExceptionChain

Event viewer log:

Log Name: Application
Source: Application Error
Date: 9/10/14 11:37:57 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Computer
Description:
Faulting application name: FaceRig.exe, version: 0.0.0.0, time stamp: 0x54086e60
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0020006f
Faulting process id: 0x2d88
Faulting application start time: 0x01cfcd09a9ddec35
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\FaceRig.exe
Faulting module path: unknown
Report Id: 6f7b2aec-3900-11e4-8018-90b11c65396c
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-10T15:37:57.000000000Z" />
<EventRecordID>128324</EventRecordID>
<Channel>Application</Channel>
<Computer>Computer</Computer>
<Security />
</System>
<EventData>
<Data>FaceRig.exe</Data>
<Data>0.0.0.0</Data>
<Data>54086e60</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0020006f</Data>
<Data>2d88</Data>
<Data>01cfcd09a9ddec35</Data>
<Data>C:\Program Files (x86)\Steam\steamapps\common\FaceRig\Bin\FaceRig.exe</Data>
<Data>unknown</Data>
<Data>6f7b2aec-3900-11e4-8018-90b11c65396c</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

This should probably be moved to the nextversion branch section, though.

^^^done :)

It's been two months and this is one of the oldest threads in here, I was wondering if there's been any progress made to fix the issue?

Hello,

To further investigate your problem we'll need a bit more information. I'll have to ask you for dxdiag output info. Does the crash occur while toying around with FaceRig or when exiting?

Before you provide us with that info, please make sure you have updated your sound card drivers (both integrated and dedicated if any) and that the drivers are for the OS you are running on.