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Can you please try to download him again and keep us posted if he still works for you?
I'm suspecting, that you had Steve with the placeholder avatar, the big "?" sign and after you loaded him, he got a new picture (it's a feature of the software, to create a new picture if there is none).
Right now, I am having bigger problems. FaceRig keeps crashing at startup with a crash dump. I am running Windows 7 pro, with 2 graphics cards and a logitech camera. Any advice on how to fix this?
Thanks
Please take a look at this thread here on how to find and how you should post (aka pastebin) the following files:
the crashdump-window text
the VP.log
your dxdiag info