Hmm... I'm thinking it's the camera that has a problem now, as I've just done it all from scratch again and he's upright, but facing the opposite direction again. This time though I've noticed that the camera controls for pitching up and down are reversed for my custom model but not any others. Going to get some sleep and then get back to it tomorrow. Maybe it's how I've done the camera, I'll try doing it another way, or even just leaving it out so one is generated...

In Maya you need to add a camera node and align it the need of the model.

Yeah I've done that. It's aligned pointing straight at the model just like the example file provided

Hello Everyone.

In regard to the textures (that seem to mis-behave even on the sample data for Yvonne)
It could be the textures or it could be the actual shaders that do not compile for some reason.

We've just re-tested loading the Yvonne sample data on our side, and it did seem to load okay, which seems to indicate that the problem is with the content in your model cache folder. Manually clearing the model data cache folder on your machine should help, as it would force a re-compile of all the shaders and textures used for the custom models from scratch (then you will have to go though the initial long waiting for them to be re-compiled on load).

This is done by manually deleting the contents of the following two specific folders:

For Dx9 users
[Steam install folder]\Steam\SteamApps\common\FaceRig\Mod\VP\pc_datacache\"

For Dx11 Users:
[Steam install folder]\Steam\SteamApps\common\FaceRig\Mod\VP\pc_dx11_datacache\"


Please do not delete the contents of the other folders other than the two datacache folders, as the other folders' content is critical for the program to be able to run ( though if you accidentally did delete more than intended, Steam can restore them , so even then it is not the end of the world :) )


The typical steam install folder is Program Files (x86) on the C drive.

In the past having spaces in the install folder could also break the import process. This has since been addressed, but horizontal dashes in the file path - , or non standard English characters (like å or similar) can still break in the import process, so make sure that FaceRig is not installed in a folder with non standard English characters nor dashes in the path name.


Let us know if this has fixed the issue or not.
Providing the logs of the import tool or the VP log can also help us zero in on the cause.
You can mail those directly to artsupport [at] holotech [dot] eu with a link to this thread.

The camera alignment is a different issue. :)

I had the same problem with the orientation of the model in Maya. Turns out the camera node needs to be placed inside the joint group.

Originally posted by Julius5:

I had the same problem with the orientation of the model in Maya. Turns out the camera node needs to be placed inside the joint group.

I'll try messing around with it again later. I tried to copy the example model's exact structure in terms of the joints though, including the camera, but maybe I did something wrong along the line

Check the export settings. On the camera options just have "Export camera as lookat" checked. Everything else should not be checked. As least your not getting compile errors. I'm trying to make a video tut just covering this part of the process. I'm stuck on the texture part. Doesn't seem to export no matter what I do.

I've only tried with no textures, and with a basica diffuse and normal map so don't have any tips on that sorry. If I learn anything I'll post it here

I got the texture to work. I'm happy now.