i've no idea too the document is so bad with no picture explanation i've even ask them the file for it and they did gave me but all the file in dae format cannot properly import to both maya and blender and the bone they gave us is telling nothing and explain nothing about it

actually can i see your bone setup for dynamic pendulum i cant even make that work for mine

Here it is[imgur.com]

I'll define some names for simplify my explanation:

• The Physics Bone that moves with gravity is now PBone;
  
• The Plane Normal Bone is now NBone.

In few words, what you have to do is have the PBone that we're gonna call it "Steve" (name it as you want) and the NBone that tells to PBone where it cannot go over, which NEEDS the same name of the <target PBone>+"_planeNormal", so in this case is called Steve_planeNormal.


The NBone as I said before, tells the PBone where it cannot go, what do I mean?
NBone uses its Y or Z axis (depending on the software) to make an invisible wall.
In the screenshot I linked above, you can see an example of a NBone (is selected), in my case Blender asks for the Z axis to do its work:
The PBone can go ONLY on the +Z of the NBone, everything else is a wall, think as the NBone as a wall and the PBone is a chain attached to this wall.
Here's a 2D section of what I'm trying to say: LINK[i.imgur.com].
The Z+ area is defined only by the ROTATION, NOT by the location of the NBone, it can be anywhere in the 3D world, only where the Z Axis points is considered by Facerig about this bone.

The PBone as far as I know, can have only a child bone, that can be named as you wish, I'll name it "George", it helps to make a more "organic" movement of the prop.
PBone and its ChildBone can be weighted as you wish to give the Prop better deformations.

Bone Hierarchies I tested and found working are these:

1. <SomeBone>
   ∟Steve [PBone]
   ---∟George
   ------∟Steve_planeNormal [NBone]
   
   
2. <SomeBone>
   ∟Steve_planeNormal
   ∟Steve
   ----∟George

Look that in the second test the PBone and the NBone are siblings.

Hope it helps.

Hello, Lupo Marcio! You can send your model to artsupport[at]holotech[dot]eu, complete with all the information you can give and our artists will investigate your issue.

Sent an email, thank you.

Originally posted by Lupo Marcio:

Sent an email, thank you.

to be honest I've already sent two mails, the previous monday and thursday. Dunno maybe I'm blacklisted.

Hi, we're sorry it took so long, but our artists had to investigate your issue thoroughly. You should see an e-mail in your inbox. :)

Hello Lupo can you stay me tunned about this issu im also interested i got the same problem on previous work