We are not experiencing this, and the provided info does very little to offer any clues on why this might happen :)

( We trust you already know about the support steps : providing the logs, assets sent to artsupport for debugging etc :) )

Yup, already send the .blend and .dae files to artsupport. I didn't initially include the log because it appeared to indicate nothing but a successful import. Look forward to hearing back via email.

FaceRigAnimHelpWizardLog[pastebin.com]
FaceRigAnimHelpImportScript[pastebin.com]

Heard back. Got a couple working animations for my model from Holotech. No idea how to get blender to spit out animations like whatever program Holotech uses.

Thanks for the help. Wish we were able to get all the way to a working avatar.

For those with similar symptoms, THIS user appears to have gotten animations to happen.

Holotech:

Can you provide solution to all here on how you solved this?

Thanks!

Have not yet found a solution.

Tyr:

Thanks for the update!! Please post when available, as we're at the same dead end you...

We don't do anything special, we just export the data from a properly set scene (like in the provided documentation. :) )

At first glance the problem is that the source scene is simply not compliant with the documentation, but we do continue to investigate, just in case there are also other, alternate causes. Right now one of our artists is setting up a new basic avatar source scene in Blender, to test for blender-specific issues.


By default we do export from Max, but we will re-trace the steps from Blender to see if anything particular to Blender may throw a wrench in the dae export process.

That is awesome! Thanks for looking into our issue.

We have found the likely cause why blender exported dae animations do not work, but Max /Maya ones do.

The problem is as follows:
Within the .dae file, within the id of an animation channel, there is a transform matrix that needs to be written.
Most exporters use the "/matrix" string to identify that , blender exports it as "/transform".
Our importer currently only looks for "/matrix".

While we cook a different version of the importer, that will look for either "/matrix" or "/transform" strings (not just "/matrix" like it is now) what you can do is either:
a. wait for the new version :)
b. if you are the "tinkering" type : edit this yourself with an editor, in text mode, or do some export/import/export shenanigans ( basically pass it through a different exporter than blender's native one).

Awesome news! We'll try this today and get back to you!! Thanks!!

Thanks! This totally works! I'll look into making a guide that shows the workflow of getting a custom avatar into FaceRig from Blender.

Edit: Guide is up. It'll be more complete after I get the screenshots organized and inserted.
Custom Avatar in Blender

We have validated as well - our updated idle is working! Thanks guys!!!

You're welcome :)
Not that long before we also deploy the updated importer, so you won't have to do the manual editing for very long :).

Edit: the updated importer should be live now

Verified - new importer works with blender exported animations with /transform in them.

Thanks again guys! Working on viseme animations now... :)