GearCity

GearCity

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ZyZla 23 May, 2020 @ 11:26am
Shuting game down every turn
All of the sudden it keeps kicking me out to Windows and shut down the game on the end of turn simulation.

Any ideas how to fix?

Makes auto save and I start from next turn, but no finance or news being generated.

Kicks me out after turn simulation every time...
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Showing 1-15 of 15 comments
Eric.B  [developer] 23 May, 2020 @ 11:54am 
If you're running Anti-Virus software, disable it. If that fixes the problem, you need to white list the game files before enabling the Anti-Virus software again: http://wiki.gearcity.info/doku.php?id=troubleshooting:antivirus

If that does not fix the problem, email me the log files and save game right after you crash:
http://wiki.gearcity.info/doku.php?id=troubleshooting:steam_logfile
http://wiki.gearcity.info/doku.php?id=troubleshooting:steam_savegamefile
ZyZla 31 May, 2020 @ 9:20am 
turning off antivirus didn`t help, I`ll try to email log files
ZyZla 31 May, 2020 @ 9:36am 
And I can`t find any saved game that would go past 87,5% on simulation...
Eric.B  [developer] 31 May, 2020 @ 10:49am 
Thanks for the files. The save game works fine for me on both my Linux machine and my Windows 10 machine. I simulated 12 turns on each computer with no crashes.

So your issue is with software interference on your computer. At 87.5%, the game is saving .html files to your hard drive for reports. This is done to the Sites folder. If this is happening with ALL save games, then your AV software has either deleted the folder, locked the folder, or is otherwise preventing you from saving to this folder. Did you do a file verification? Try that with your Anti-virus software disabled: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

If that fails to fix the problem, try a clean reinstall of the game. Follow these steps exactly, especially the deletion steps as Steam will not clean out the game cache on uninstall: http://wiki.gearcity.info/doku.php?id=troubleshooting:steam_cleanreinstall


You may also want to run the game as administrator just in case your user is missing any write privileges to the game folder.
Last edited by Eric.B; 31 May, 2020 @ 10:50am
ZyZla 31 May, 2020 @ 9:45pm 
thanks, I`ll try
ZyZla 1 Jun, 2020 @ 1:45pm 
How do you load saved games after clean re-instal of the game?

I copied saved games into the folder but games shuts down as I try to load those
Eric.B  [developer] 1 Jun, 2020 @ 1:49pm 
Originally posted by ZyZla:
How do you load saved games after clean re-instal of the game?

I copied saved games into the folder but games shuts down as I try to load those

They shouldn't shut down. Send me the log file after it crashes trying to load them, the log file should say what's wrong.

You are on v1.25.0.9 HF6, with Default mod correct? Is your Anti-Virus software disabled?
ZyZla 1 Jun, 2020 @ 1:51pm 
I`m trying to re-install game again and will try to start new game before copying files across. Will update how I`m getting on.
ZyZla 1 Jun, 2020 @ 2:03pm 
Thanks for your support,

After 3ed try everything works fine. I didn`t turn off anything on antivirus nor done any other changes and no issues.
Eric.B  [developer] 1 Jun, 2020 @ 2:05pm 
Be sure to white list the game in the anti-virus software just in case. I'd rather not see the game break for you again... http://wiki.gearcity.info/doku.php?id=troubleshooting:antivirus
ZyZla 2 Jun, 2020 @ 7:31am 
Avast white lists every game automatically (at least I get notification after playing any game for first time)

The only difference that I made was that last time I run game first before copying saved game files.

Many thanks for all the help.

P.S. I know you are against Discord, but I would honestly think about it in your case as it is the mainstream thing and could add a lot of exposure.
Eric.B  [developer] 2 Jun, 2020 @ 4:59pm 
Originally posted by ZyZla:
Avast white lists every game automatically (at least I get notification after playing any game for first time)

Well, GearCity is a small time game, we typically don't appear in their databases.

Plus you need to whitelist the chromium helper program. IF we are in avasts' database, that is unlikely in it, as it was only included a couple years ago.


P.S. I know you are against Discord, but I would honestly think about it in your case as it is the mainstream thing and could add a lot of exposure.

I'll pass. But you're free to pop in our irc channel. It's even built into the game. Help->Chat.
Colly 2 Jun, 2020 @ 7:31pm 
I'd been playing the game just fine today and yesterday for that matter. Now, I just tried to run the game again and it just keeps kicking me out before it even starts up. I'm running Mac and have not updated anything (other than an automatic Steam update) since I was playing earlier today. Also tried uninstalling the game and reinstalling it. No difference.
Colly 2 Jun, 2020 @ 7:36pm 
Originally posted by Backofthenet:
I'd been playing the game just fine today and yesterday for that matter. Now, I just tried to run the game again and it just keeps kicking me out before it even starts up. I'm running Mac and have not updated anything (other than an automatic Steam update) since I was playing earlier today. Also tried uninstalling the game and reinstalling it. No difference.


Strike that. I had a gamepad plugged in. After removing it the game started normally.
Eric.B  [developer] 2 Jun, 2020 @ 8:00pm 
Originally posted by Backofthenet:
Originally posted by Backofthenet:
I'd been playing the game just fine today and yesterday for that matter. Now, I just tried to run the game again and it just keeps kicking me out before it even starts up. I'm running Mac and have not updated anything (other than an automatic Steam update) since I was playing earlier today. Also tried uninstalling the game and reinstalling it. No difference.


Strike that. I had a gamepad plugged in. After removing it the game started normally.

Interesting, USB one? What type of gamepad?

I probably need to remove some unused joystick code.
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