Verify your game cache: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

If you're using any mods, disable them.

If you're running Windows, disable your antivirus software. If the game runs fine after that, white list the game files before reactivating it. http://wiki.gearcity.info/doku.php?id=troubleshooting:antivirus


Beyond that, I will need more information. What screen does it freeze at? Are you sure it's frozen and not just processing the data? Did you check to see if your Antivirus software is interrupting the game? At around 5 years into the game, the game starts deleting old report files, your AV software could be blocking this operation. Or you might not have correct permissions on your machine to do this: http://wiki.gearcity.info/doku.php?id=troubleshooting:runasadmin

Log files would be helpful: http://wiki.gearcity.info/doku.php?id=troubleshooting:steam_logfile

18:15:08: Entering WorldMapState...
18:15:08: [DotSceneLoader] Parsing dotScene file with version 1.0, min. Ogre version 1.7, author EasyOgreExporter
18:15:08: Can't assign material 'DotCityMapBase' to SubEntity of 'World_Map' because this Material does not exist in group 'MapFiles'. Have you forgotten to define it in a .material script?
18:15:11: Texture: 2hstars.dds: Loading 1 faces(PF_A8R8G8B8,64x16x1) Internal format is PF_A8R8G8B8,64x16x1.
18:15:11: Texture: 1hstars.dds: Loading 1 faces(PF_A8R8G8B8,64x16x1) Internal format is PF_A8R8G8B8,64x16x1.
18:15:29: Texture: menuskin.scrollbar.horizontal.right.over.dds: Loading 1 faces(PF_A8R8G8B8,32x32x1) Internal format is PF_A8R8G8B8,32x32x1.
18:15:30: Texture: menuskin.scrollbar.horizontal.right.down.dds: Loading 1 faces(PF_A8R8G8B8,32x32x1) Internal format is PF_A8R8G8B8,32x32x1.
18:15:42: Texture: hstars.dds: Loading 1 faces(PF_A8R8G8B8,64x16x1) Internal format is PF_A8R8G8B8,64x16x1.

and

19:32:07: Texture: Warning: Loading 1 faces(PF_R5G6B5,8x8x1) Internal format is PF_R5G6B5,8x8x1.
19:32:07: Texture: GearCityMainLogo.dds: Loading 1 faces(PF_A8R8G8B8,2048x2048x1) Internal format is PF_A8R8G8B8,2048x2048x1.
19:32:07: Texture: menuskin.window.panel.dds: Loading 1 faces(PF_A8R8G8B8,256x256x1) Internal format is PF_A8R8G8B8,256x256x1.
19:32:07: Texture: menuskin.button.dds: Loading 1 faces(PF_A8R8G8B8,64x64x1) Internal format is PF_A8R8G8B8,64x64x1.
19:32:07: Texture: menuskin.button.logbook.dds: Loading 1 faces(PF_A8B8G8R8,128x64x1) Internal format is PF_A8B8G8R8,128x64x1.
19:32:07: Texture: VentLogo.dds: Loading 1 faces(PF_X8R8G8B8,2048x1024x1) Internal format is PF_X8R8G8B8,2048x1024x1.
19:32:13: sg mWidth: 512 mHeight: 256
19:32:13: resized: 512 mHeight: 256
19:32:13: resized
19:32:13: resized: 512 mHeight: 256
19:32:13: resized
19:32:13: resized: 512 mHeight: 256
19:32:13: News Image: 512.000000 256.000000
19:32:13: Texture: WebbrowserBG.dds: Loading 1 faces(PF_X8R8G8B8,32x32x1) Internal format is PF_X8R8G8B8,32x32x1.
19:32:14: Texture: menuskin.window.titlebar.dds: Loading 1 faces(PF_A8R8G8B8,512x32x1) Internal format is PF_A8R8G8B8,512x32x1.
19:32:14: Texture: menuskin.window.titlebar.close.dds: Loading 1 faces(PF_A8R8G8B8,32x32x1) Internal format is PF_A8R8G8B8,32x32x1.
19:32:14: Texture: menuskin.window.dds: Loading 1 faces(PF_A8R8G8B8,256x256x1) Internal format is PF_A8R8G8B8,256x256x1.
19:32:23: Texture: menuskin.button.over.dds: Loading 1 faces(PF_A8R8G8B8,64x64x1) Internal format is PF_A8R8G8B8,64x64x1.
19:32:23: Texture: menuskin.button.down.dds: Loading 1 faces(PF_A8R8G8B8,64x64x1) Internal format is PF_A8R8G8B8,64x64x1.
19:32:24: Texture: menuskin.button.logbook.over.dds: Loading 1 faces(PF_A8B8G8R8,128x64x1) Internal format is PF_A8B8G8R8,128x64x1.
19:32:25: Texture: menuskin.window.titlebar.close.over.dds: Loading 1 faces(PF_A8R8G8B8,32x32x1) Internal format is PF_A8R8G8B8,32x32x1.
19:32:27: Texture: menuskin.window.titlebar.close.down.dds: Loading 1 faces(PF_A8R8G8B8,32x32x1) Internal format is PF_A8R8G8B8,32x32x1.
19:32:28: Leaving MenuState...
19:32:28: Main loop quit
19:32:28: Shutdown OGRE...
19:32:28:
Attempting to Shutdown database
19:32:28: Unregistering ResourceManager for type Font
19:32:28: DefaultWorkQueue('Root') shutting down on thread 8848.
1919::3232:28: :28: DefaultWorkQueue('Root')::WorkerFunc - thread 10968 stopped.DefaultWorkQueue('Root')::WorkerFunc - thread 8656 stopped.19
:191919:19:32:32:28:28: DefaultWorkQueue('Root')::WorkerFunc - thread 9528 stopped.193232:32:28: DefaultWorkQueue('Root')::WorkerFunc - thread 2016 stopped.


: DefaultWorkQueue('Root')::WorkerFunc - thread 2780 stopped.
:32:28: DefaultWorkQueue('Root')::WorkerFunc - thread 488 stopped.
:28: DefaultWorkQueue('Root')::WorkerFunc - thread 13828 stopped.
:28: DefaultWorkQueue('Root')::WorkerFunc - thread 7604 stopped.
19:32:28: *-*-* OGRE Shutdown
19:32:28: Unregistering ResourceManager for type Compositor
19:32:29: Unloading library ./configure/..\Codec_FreeImage
19:32:29: Uninstalling plugin: OgreOggSound
19:32:29: Plugin successfully uninstalled
19:32:29: Unloading library ./configure/..\Plugin_OggSound
19:32:29: Uninstalling plugin: GL 3+ RenderSystem
19:32:29: *** Stopping Win32GL Subsystem ***
19:32:29: Plugin successfully uninstalled
19:32:29: Unloading library ./configure/..\RenderSystem_GL3Plus
19:32:29: Uninstalling plugin: GL RenderSystem
19:32:29: Unregistering ResourceManager for type GpuProgram
19:32:29: *** Stopping Win32GL Subsystem ***
19:32:29: Unregistering ResourceManager for type Texture
19:32:29: Plugin successfully uninstalled
19:32:29: Unloading library ./configure/..\RenderSystem_GL
19:32:29: Uninstalling plugin: D3D9 RenderSystem
19:32:29: D3D9 : Shutting down cleanly.
19:32:29: D3D9 : Direct3D9 Rendering Subsystem destroyed.
19:32:29: Plugin successfully uninstalled
19:32:29: Unloading library ./configure/..\RenderSystem_Direct3D9
19:32:29: Unregistering ResourceManager for type Skeleton
19:32:29: Unregistering ResourceManager for type Mesh
19:32:29: Unregistering ResourceManager for type HighLevelGpuProgram
19:32:29: Unregistering ResourceManager for type Material

I need the whole log emailed to me please. Or upload it to a third party website such as www.easyupload.io

Did any of the above recommendations help? Do you have answers to my other questions?

I don't play with mods, I just verified the cache and it said there were three missing files that will be replaced. Hopefully that works, ill fire the game up this evening and let you know. Thanks!

Originally posted by frianbisher:

I don't play with mods, I just verified the cache and it said there were three missing files that will be replaced. Hopefully that works, ill fire the game up this evening and let you know. Thanks!

Be sure to whitelist the game files, and run as administrator if you're using Windows. As that's the most likely culprits.