Open up the main folder to the game: http://wiki.gearcity.info/doku.php?id=troubleshooting:steam_installfolder

Find and open GearCity.exe. And let me know if you get a pop up message, and what that popup says.

If there is no popup, please send me your log files: http://wiki.gearcity.info/doku.php?id=troubleshooting:steam_installfolder#getting_the_log_file

Well theres a window popping up i saved it on tinypic (image share site) http://i64.tinypic.com/242v7g0.jpg heres the direct link

There are Two logfiles one named Logfile.log the other called Logfile_1_SessionAgo.log in both logfiles theres just one text: If you're reading this, Then Something is broke!
You're probably missing the exe file OR antivirus software is blocking the game.

If Steam was unable to install OpenAL. You can get that here: http://gearcity.info/Downloads/Beta/oalinst.exe

If you can't figure it out, email me! admin@ventdev.com

oh and to prevent questions: i dont run a AV software at all nor have i blocked something with a firewall

Thanks,

Steam failed to install the 64-bit VC2013 and VC2017 files, most likely because you're not running Steam in administration mode.

You will need to uninstall the VC2013 and VC2017 redistributables on your computer. Reboot, then download the installers from Microsoft:


VC++2013: http://download.microsoft.com/download/0/5/6/056dcda9-d667-4e27-8001-8a0c6971d6b1/vcredist_x64.exe

and VC++2017: https://aka.ms/vs/15/release/vc_redist.x64.exe

Before installing them, you need to right click each installer and mark them as "Run As Admin". Install both of the redistutables, reboot, and then try again.

Let me know if you get any other error messages, or if it works.

Originally posted by Eric.B:

Let me know if you get any other error messages, or if it works.

Ive done that but get the same error as before

You reinstalled both vc's above as administrator? If you fail to run them as admin, they will not properly install even though they will say they install.

If you have done that, the next step would be to run dependency walker and figure out which dll files your computer is missing.

http://www.dependencywalker.com/

You'll want version 2.2 for 64bit Windows. The link for that is here: http://www.dependencywalker.com/depends22_x64.zip

Run the program, hit File->Open, navigate to the folder that contains GearCity.exe, and select it. It will walk the dependencies. Once it is finished, click file then save. And then email me the saved file. admin@ventdev.com.

You can follow someone with similar issues and their resolution (at the bottom) here: https://steamhost.cn/steamcommunity_com/app/285110/discussions/0/1776010325113824156/#c1776010325114055059

It's almost entirely an issue with properly installing vc2013/vc2017 redistributables with 64-bit support.

email is out.... but im really sure i installed the runtimes as admin...

Originally posted by GCC Excellero:

email is out.... but im really sure i installed the runtimes as admin...

Thanks. Yes, it looks like you fixed that issue. Now OpenAL has to be reinstalled because it installed the 32bit version instead of the 64-bit version since the vc64bit files were missing.

You can download and install those from here: http://gearcity.info/Downloads/Beta/oalinst.exe

From the walker, that's the only thing out of place. (Hopefully.) If you get the same error after reinstalling openal, please send me a new walker. Thanks.

get the same error. and the same walker file

Originally posted by GCC Excellero:

get the same error. and the same walker file

The walker file still shows Openal as 32bit? The other errors do not matter as they're there because dependencywalker hasn't been updated for Windows 10 false positives.

Did you try to uninstall openal before reinstalling it? And again, as admin? Because you can not install 64-bit libraries without admin rights.

Originally posted by Eric.B:

Originally posted by GCC Excellero:

get the same error. and the same walker file

The walker file still shows Openal as 32bit? The other errors do not matter as they're there because dependencywalker hasn't been updated for Windows 10 false positives.

Did you try to uninstall openal before reinstalling it? And again, as admin, because you can not install 64-bit libraries without admin rights.

yeah forgot to uninstall first... game runs now :) thx

Awesome.

I'll write up a nice tutorial page for this tonight in case anyone else runs into it. I really wish Steam would send out a warning message if these files fail to install properly (Steam is supposed to handle these files...)