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I usually have "lost sales" when I'm not producing enough vehicles. Or when I've messed up the distribution somehow. (Such as not setting a store to pull vehicles from any factories.)
If there are missing sales in the sales reports, then Jackies' suggestion is quite right. Normally that's lack of production or bad shipping settings.
I'll need to see the save game for any deeper tips. Feel free to send it to me, but I won't be able to check it for another 12 hours or so.
http://wiki.gearcity.info/doku.php?id=troubleshooting:steam_savegamefile