i need help :: Duck Game Technical Support

Store Page

Duck Game

All Discussions Screenshots Artwork Broadcasts Videos Workshop News Guides Reviews

Duck Game > Technical Support > Topic Details

Kamvurus

13 Sep, 2020 @ 11:43am

i need help

i just got a new computer that i was going to play duck game with. bu anytime i click "Play" on duck game, the loading screen doesn't appear instead it just turns black. the i lose full control of the computer to Duck Game. i have to restart it every time. i can only play the game on beta but barely anyone is online. i check crash logs but there are no crash logs since it never reported it because it kept loading. it sometimes crashes my computer. i updated, verified the files, re-installed it, re-installed steam, i tried everything. but nothing seemed to work. does somebody have any idea whats going on? this game is pretty much my favorite game EVER. it makes me really disappointed. other Steam (and regular games) will run. (Portal, Portal 2, Minecraft, Roblox Stick Fight: The Game, etc.) so i don't get the problem.

please help or try to fix the issue. thanks.

< >

Showing 1-6 of 6 comments

duckbattle4

22 Sep, 2020 @ 1:40pm

A bunch of people are having the same issue, I'm sorry this is happening :( Could you please try a few things:

Right click the game and go Properties -> Local Files -> Verify Integrity Of Game Files. If that doesn't fix the issue, could you right click the game and go:

Properties -> BETAS
enter the beta code

duckGameOldVersion

and press 'CHECK CODE'. This should give you access to the 'previous_version' branch. Does that version launch? If so, try switching back to the main game branch and launching the game again- it's possible that this will fully reset the files.

I'm doing tests on my end to try and figure out what the issue is but I haven't been able to reproduce it. I hope we can figure this out and get your game running again.

CORPTRON [developer] 22 Sep, 2020 @ 2:09pm

Oh, also! What version of Windows are you running, are you subscribed to any mods and do you have any custom levels? Is your computer set to a language other than English?

Last edited by CORPTRON; 22 Sep, 2020 @ 2:18pm

CORPTRON [developer] 22 Sep, 2020 @ 2:36pm

Ah actually, I made a special version of the game with logging- would you be able to switch to that version and run it? To switch versions:

"Right click the game in steam and go Properties -> BETAS. In the password box, enter

duckgamehotfix

and press CHECK CODE. This should allow you to select the 'oldversion_hotfix' branch from the dropdown. If you launch the game, it will hopefully create a log next to the EXE, which you can find by right clicking the game and going Properties -> Local Files -> Browse Local Files. The file is called 'ducklog.txt', if it's there could you post what it says here?"

Kamvurus

26 Jun, 2021 @ 11:07am

Thank you all for your help! I was able to get past the issue after a full windows reinstall ahahaha but will keep in mind if i face issues in the future. you both rock!

Von Joseff 28 Dec, 2022 @ 7:22pm

Hi sorry, i am having an issua that when i run the game gives me a full black screen but i can hear that somethingis is happening in the back ground, how i can fix that