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PsychoCow [developer] 2 Mar, 2016 @ 7:38am

Help with crashes or performance issues

English

Dear Community,

some of you encountered problems with crashes or performance lags. We recognized that some weaker systems running Win 10 have deeper problems with lags and we are working on them. We recently published a first patch which lowers the performace and loading time issues, but we nore there ist still much work to do and we are on it.

Meanwhile please try the following work around:

Go into your options menu and set the graphic details to lowest.

If you still encounter lags or crashes, please contact our support via e-mail at helpdesk@astragon.de and send them your log file and your DX Diag report.

How you find the log file:

Go into your Bus-Simulator 16 installation folder. This could be: C:\Program Files (x86)\Steam\steamapps\common\Bus Simulator 16\
Go into the subfolder \BusSimulator16_Data
Here you can find the output_log.txt

How you can create a DXDiag report for PC:

Enter dxdiag in your input field next to the windows icon and press enter.
After the collection process finished please click on "save all information"and save the report in a folder you will recover easily.

We try our best to optimize Performance quickly and want to thank you for your patience.

Best regards,
your Bus-Team

Update: For all who didn't notice yet: We have just released a performance optimized version in a separate branch. This patch should contain a noticeable performance increase for numerous computer configurations. You can find more detailed information as well as some download instructions here: https://steamhost.cn/steamcommunity_com/app/324310/discussions/0/1842367319519199818/

--

Deutsch

Liebe Community,

einige von euch haben Probleme mit Abstürzen oder Performance-Einbrüchen. Wir haben festgestellt, dass einige schwächere Systeme, die Windows 10 als Betriebssystem benutzen, größere Probleme mit Lags haben, und wir arbeiten mit Hochdruck daran. Wir haben kürzlich bereits einen ersten Patch veröffentlicht, der die Probleme in Bezug auf die Performance und Ladezeiten lindert, sind uns aber bewusst, dass es diesbezüglich noch einiges zu tun gibt und arbeiten bereits an weiteren Updates.

In der Zwischenzeit versucht bitte, eure Grafik-Details auf die niedrigste Qulitätsstufe zu stellen. Bei vielen Systemen sollte das zu einer Verbesserung der Performance führen.

Wenn ihr immer noch Crashes oder Lags habt, wendet euch bitte an unseren Support unter helpdesk@astragon.de und sendet unseren Mitarbeiter euer Bus-Log-File und euren DXDiag-Report.

So gelangt ihr an das Log-File:

Wechselt in den Installationspfad eures Bus-Simulatos 16. Das kann beispielsweise sein: C:\Program Files (x86)\Steam\steamapps\common\Bus Simulator 16\
Wechselt hier in den Ordner \BusSimulator16_Data
In diesem Ordner findet ihr die Output_log.txt

So erstellt ihr einen DXDiag-Report:

Gebt in das Eingabefeld neben eurem Windows-Icon dxdiag ein und bestätigt mit der Enter-Taste.
Nachdem das Diagnoseprogramm alle Informationen gesammelt hat, klickt bitte auf "alle Informationen speichern" und legt den Report in einem Ordner ab, den ihr leicht wieder findet.

Wir bedanken uns für eure Geduld und versprechen, so schnell wie möglich ein Update zu den aktuellen Problemen zu veröffentlichen.

Viele Grüße,
euer Bus-Team

Update: Für alle, die es noch nicht mitbekommen haben: Wir haben kürzlich einen Performance-Patch in einem speziellen Testbranch veröffentlicht. Dieser sollte für zahlreiche Computerkonfigurationen eine kleine bis deutlich spürbare Performancesteigerung mit sich bringen. Genauere Details sowie eine Anleitung zur Installation findet ihr hier: https://steamhost.cn/steamcommunity_com/app/324310/discussions/0/1842367319519199818/

Last edited by PsychoCow; 16 Dec, 2016 @ 1:11am

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Showing 1-15 of 94 comments

BIG C 90

2 Mar, 2016 @ 2:35pm

My gameplay is really slow, the al cars dont look like there moving at 30kmpr, is this the problem you mean or will it be a graphics card problem

Müser

2 Mar, 2016 @ 11:14pm

Originally posted by I.S.L Glasgows BFG RM:
My gameplay is really slow, the al cars dont look like there moving at 30kmpr, is this the problem you mean or will it be a graphics card problem

Dito

Müser

2 Mar, 2016 @ 11:54pm

Originally posted by Müser:
Originally posted by I.S.L Glasgows BFG RM:
My gameplay is really slow, the al cars dont look like there moving at 30kmpr, is this the problem you mean or will it be a graphics card problem

Dito

Update: Habe einfach mal das Aktualisieren der Spiegel deaktiviert.
Läuft jetzt auf 1920x1080 (Ultra) flüssig.
Vielleicht müsste da etwas nachgebessert werden?!.

Musicman95 has Bus Simulator 16

4 Mar, 2016 @ 9:15pm

Originally posted by Müser:
Originally posted by I.S.L Glasgows BFG RM:
My gameplay is really slow, the al cars dont look like there moving at 30kmpr, is this the problem you mean or will it be a graphics card problem

Dito

I just opened a discussion specifically on this issue.I am having it as well. Really annoying. The game is fun but I havent finsihed one route yet since it is so slow!

Storm1800 5 Mar, 2016 @ 3:24am

Hi, we encountered this slow motion problem mainly on systems with weak graphic cards. Could you please give me feedback on this assumption? At the moment we are working on a performance patch which should improve the performance situation globally. Meanwhile I would suggest that you lower your graphic details for getting a more stable performance. You can find an instruction in our FAQ: http://www.bussimulator-game.de/faq/en.html Hope this helps.

MezzerliptikJay has Bus Simulator 16

5 Mar, 2016 @ 4:40am

for me the game only uses 46% of my GPU (a GTX 760 4GB Gaming Edtion) and less than 7gb of ram even though i have 16GB of 1600mhz ram, i also have an i53570k stable @ 3.8Ghz but again ive only ever seen the CPU useage in the 60% max range, fps isnt smooth and struggles in the max 40 fps and can dip into the 30 fps range, its become so bad that ive started using the half vsync (30fps cap) just to get smoothish gameplay

Last edited by MezzerliptikJay; 5 Mar, 2016 @ 4:41am

GreatCanadianGuy has Bus Simulator 16

5 Mar, 2016 @ 9:55am

No menus after startup. I've been able to play until i restarted the game - now there is no way to select a career or create a new one so I can't play the game.

AxePegase14 has Bus Simulator 16

5 Mar, 2016 @ 10:42am

Originally posted by I.S.L Glasgows BFG RM:
My gameplay is really slow, the al cars dont look like there moving at 30kmpr, is this the problem you mean or will it be a graphics card problem

I have the same problem !!! Please fix it

Storm1800 5 Mar, 2016 @ 11:49am

@CrackerCole
There was already somebody who had a similar issue. He could resolve it by clearing the cache.
So you can try the following things:
1) close steam - delete the steam "appcache" folder in the steam install directory - try the game again
2) if the above does not help: right click -> properties of Bus Simulator 16 -> local files -> verify integrity of game cache

Nillヅ

6 Mar, 2016 @ 1:58pm

Originally posted by CrackerCole:
No menus after startup. I've been able to play until i restarted the game - now there is no way to select a career or create a new one so I can't play the game.

I have exactly the same problem. Have tried deleting the appcache file and verifying the game cache but it makes no difference, the menus do not appear and there is no way to selt a career or start a new game. Unplayable.

#10

GreatCanadianGuy has Bus Simulator 16

6 Mar, 2016 @ 2:48pm

Originally posted by william:
I have exactly the same problem. Have tried deleting the appcache file and verifying the game cache but it makes no difference, the menus do not appear and there is no way to selt a career or start a new game. Unplayable.

The Owner / Lead Developer has been messaging me constantly and trying to find the problem. I must say, I am very impressed with the developers commitment to making the game work for everyone.

What we know is that this bug is making the game unable to write to the CustomSettings file and once starting a route, it erases the SaveGame file wiping it to 0 Bytes (That's why you can't select a career when you reload).

#11

mochamad.adrian has Bus Simulator 16

21 Mar, 2016 @ 3:03pm

I just bought this bus simulator yesterday (21 mar 16) but i can not load, it s very slow, lag and then crash. my comp spec Intel i5, 4 GB RAM, VGA GEFORCE 2GB. anyone can help? thanks

#12

PsychoCow [developer] 22 Mar, 2016 @ 5:42am

Originally posted by mochamad.adrian:
I just bought this bus simulator yesterday (21 mar 16) but i can not load, it s very slow, lag and then crash. my comp spec Intel i5, 4 GB RAM, VGA GEFORCE 2GB. anyone can help? thanks

What GeForce card do you own exactly? Are you using a notebook of desktop PC?

#13

mochamad.adrian has Bus Simulator 16

22 Mar, 2016 @ 7:59am

i am using Dell notebook and windows 10Pro

Originally posted by PsychoCow:
Originally posted by mochamad.adrian:
I just bought this bus simulator yesterday (21 mar 16) but i can not load, it s very slow, lag and then crash. my comp spec Intel i5, 4 GB RAM, VGA GEFORCE 2GB. anyone can help? thanks

What GeForce card do you own exactly? Are you using a notebook of desktop PC?

#14