Computers are complicated beasts. The game may not work correctly on your computer. This guide contains things to try to fix it on your own and known incompatibilities.

If you can't get the game to work, please do get in touch with me via email ( zarkonnen@gmail.com ), Discord, or Steam chat. If your computer meets the specs, I want the game to be able to run on it. Whether the problem is ultimately with your machine or with a bug in the game, I want to get to the bottom of things in all cases.

If we really can't get it to work, remember that you can refund the game. If you're outside the automatic refund period but specify that the game doesn't work, this is usually enough to get a refund.

If you have a recent AMD graphics card like the RX 580, make sure you have the stable drivers (currently 22.5.1) installed. The optional drivers (currently 22.8.1) are not compatible with the game.

For details on how to fix this: https://steamhost.cn/steamcommunity_com/app/342560/discussions/0/3437955554623623017/

The game is not compatible with Intel HD 2000 / 3000 graphics cards under Windows 10. Intel does not support that combination of hardware and operating system: https://www.intel.com/content/www/us/en/support/articles/000005526/graphics-drivers.html

Note that using mods may cause the game to slow down or crash. Do let me know if you're having problems caused by a mod, but in some cases the fix may be "don't use that broken mod then".

If you see a notice saying "Multiplayer disabled due to altered data files. Reinstall to fix." and reinstalling doesn't work, do the following:

• Go to the game's install directory. To find it, right-click on the game in Steam, choose "Properties", choose the "Local Files" tab in the window that appears, and click "Local Files". This will open the install directory.
  
• Uninstall the game through Steam.
  
• Delete any remaining items in the install directory.
  
• Install the game through Steam.

Note that your saved games and ship designs are stored elsewhere and not affected by reinstalling.

Mac support for Steam workshop is currently disabled.

Some high-DPI screens can cause clicks to be offset from where I should be. Enable using the system cursor to work around this.

Kaspersky Internet Security 2018 previously flagged the game, but should no longer do so now if you have up-to-date definitions.

• Try reinstalling the game.
  
• Make sure your graphics card drivers are up to date.
  
• Plays.tv and Raptr are known to cause the game to crash. If your computer is running either of them, turn them off or uninstall them. Note that some computers come bundled with this software, so it may be active on your machine even if you did not install it yourself.
  
• Try running the game using System Java.
  
• On Linux, make sure you have the xorg-xrandr package installed.
  
• Try running the game by opening the install folder, right-clicking on "game.jar" and choosing "Run with Java Runtime" or similar. To open the install folder, right-click on the game in your Steam library, choose "Properties", to to the "Local Files" tab, click "Browse Local Files...". Note that you have to install Java on your computer for this step to be available.

If the above does not work, doing a clean game reinstall may:

• Go to the game install folder
  
• Uninstall the game via Steam
  
• Make sure that there aren't any files still in the game install folder
  
• Rename %APPDATA%\AirshipsGame to %APPDATA%\AirshipsGameOld
  
• Reinstall the game via Steam

• On Windows, right-click on Airships.exe in the install folder, select "properties", choose the "compatibility" area and check "Disable display scaling on high DPI settings".

If you are unable to get the game to work properly, please contact me[gmail.com]. Please include the following information if possible, as it will make diagnosis a lot easier. Remember that the game works fine on *my computer*, so I really need this information to figure out what's going wrong on yours.

Windows

• Your operating system version and graphics card type.
  
• The log file from %APPDATA%\AirshipsGame\log.txt. To open APPDATA, open the start menu, type "%APPDATA%", and hit enter.
  
• Any files starting with hs_err from the install folder.
  
• Immediately after the game has crashed or failed to launch, go into the Event Viewer, and copy any errors logged in the "Application" category. To open Event Viewer, open the start menu, type "Event Viewer", and hit enter.

Mac

• Your operating system version and graphics card type.
  
• The log file from ~/Documents/AirshipsGame/log.txt. To find it, go to your home folder, open Documents, then open AirshipsGame.
  
• Any files starting with hs_err from the install folder.
  
• Immediately after the game has crashed or failed to launch, go into the Console, and copy the last ten log lines or so. To open the Console, hit command-space, type "Console" and press enter.

Linux

• Your operating system version and graphics card type.
  
• The log file from ~/.airshipsgame/log.txt.
  
• Any files starting with hs_err from the install folder.
  
• Try launching the game directly from the command line. Include any messages printed out.