Store Page
Steam Link
All Discussions Artwork Videos News Guides Reviews

Steam Link

Store Page
Steam Link > General Discussions > Topic Details
prawnmatic 19 Jan, 2017 @ 11:18pm
Can't use Steam Controller with Steam Link after latest update
Hello, I've been using my Steam Link + Steam Controller for over a year now with little issues. About a week or so ago there was an update to the Steam Client beta which stopped my Steam Controller from working via the Steam Link: I could still turn the Steam Link on and connect to my PC, but once BP mode launched no controller inputs were recognised.
I switched back to the public steam build and the problem was fixed.

As of today, I can't use the Steam Controller with either the public or beta Steam Client build. I can start my Steam Link, navigate its menus and connect to my PC, but once I am streaming the controller is completely unresponsive, even though the light indicates it is connected.

This is true whether I connect to the Steam link via the dongle, via direct wireless connection or via a cable.

If I plug the dongle directly into my PC it works with no issues. I have Virtualhere for SteamLink but the Steam dongle does not appear as a device which can be stream in the settings on SteamLink.

Any help is most appreciated :)
< >
Showing 1-4 of 4 comments
DirtyCamper 20 Jan, 2017 @ 4:34am 
Hi,
I am trying to debug what I think is a similar problem:
https://github.com/ValveSoftware/steam-for-linux/issues/4775

I need you to have the following configuration:
Use the internal steam controller radio of the steam link. In other words: do not put the dongle in the steam link.
The dongle is only allowed to be used with the PC, and you switch devices by booting the controller with A+<steam button> instead of just the steam button.

Now, with that out of the way: connect to your steam big picture, and when connected and the controller is unresponsive: remove the dongle from your pc and see if it suddenly sees your controller on the link.
Try the same with the dongle already disconnected from the pc.
Try the same with the controller connected using a cable to the link.
And I also want to know what platform are you using, and which of these "workarounds" help.
If you don't use steamos we might have a platform agnostic bug.

Note that sometimes you need to pair your controller again with your link, by connecting to steam big picture removing all dongles, use a usb cable to the link, and then go to the steam big picture, add controller, remove cable, and press X+steam to pair.
If you keep the dongle in the PC, I've noticed that you might accidentally pair with the dongle instead of the link.
#1
archeide 20 Jan, 2017 @ 1:50pm 
Hi,

I got the exact same problem as you. The steam controller worked fine everywhere except when I entered the big picture mode with the steam link.

I tried many things and I finally fixed it but I'm not sure what was the real problem. I had to reset my steam link to factory default while plugging the steam controller with the micro usb cable and it finally detected it again. The pc dongle was disconnected all the time.

Then I unplugged the cable and it continued to work wirelessly.

Hope it can help anyone.


#2
prawnmatic 20 Jan, 2017 @ 3:18pm 
Thanks so much for your response, a factory reset seemed to do the trick! :steamhappy:
I did a factory reset, let the Steam Link do all its updates, turned the controller on and it's been working fine ever since.
Thanks again!
#3
Allexan 20 Jan, 2017 @ 11:22pm 
Same issue, same solution.
Caveat: at first I plugged link via Ethernet to my computer and it failed to download firmware several times, stopping at about 80%. When I switched to Wi-Fi, all worked fine.
Feels like some data from latest steam update is stuck at some sort of buffer. And reset clears this buffer too.
#4
< >
Showing 1-4 of 4 comments
Per page: 1530 50

Steam Link > General Discussions > Topic Details
Date Posted: 19 Jan, 2017 @ 11:18pm
Posts: 4

Discussions Rules and Guidelines