Hey there,

Thanks for reaching out.

I am sorry to hear that you are experiencing connection issues in the game.

There could be multiple factors causing this error, but don't worry, we're here for you, and we will do our best to help you resolve it.

I'd first recommend following the steps included in our troubleshooting guide[ubi.li], as those steps may be helpful towards resolving the issue you are currently facing.

Additionally, I would also advise you to test the game on an alternative network, such as a mobile hotspot, to rule out any potential issues with your current internet.

Looking forward to hearing from you soon.