Game won't get past 505 screen :: Quarantine Technical Support

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Zazyman

11 Feb, 2017 @ 12:05pm

Game won't get past 505 screen

Hey,

My game won't start for some reason. It only gets to the 505 screen for a few seconds, and then it crashed. I've tried running through steam, in the folder and as the admin

Thanks!

Last edited by Zazyman; 12 Feb, 2017 @ 4:14am

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Showing 1-9 of 9 comments

simon.schmied [developer] 12 Feb, 2017 @ 4:14am

Thank you zazyman32 for your bug report. Sorry for the inconvenience. We will have a look at it as soon as possible!

Zazyman

12 Feb, 2017 @ 4:15am

Originally posted by simon.schmied:
Thank you zazyman32 for your bug report. Sorry for the inconvenience. We will have a look at it as soon as possible!

Thanks! If you want extra info like the crash reports that are generated or specs then let me know. I really want to try this game out

simon.schmied [developer] 12 Feb, 2017 @ 4:19am

Your pc specs would be very helpful for us (os and hardware). Thank you for the help

Last edited by simon.schmied; 12 Feb, 2017 @ 4:20am

Zazyman

12 Feb, 2017 @ 8:38am

Windows 10 Home 10.0.14393, BIOS 1.20. Processor: 15-6200U @ 2.30GHz (Dual core). 16GB RAM. 1920x1080 resoultion. Intel HD graphics 520 and NVIDIA GeForce930M

Tiger

12 Feb, 2017 @ 9:20am

If the game is crashing right after the 505 screen it sounds like you are having a problem playing the opening video. Are you able to play the video on the Steam Store page? If so then the video file on your computer that was downloaded with the game may be corrupt. Have you tried redownloading the game? Also check out the size of that file.

Zazyman

12 Feb, 2017 @ 5:15pm

I can watch the video on the store page but not on the game. I've also re-downloaded the game several times. It's 966MB, 972MB on disk. Thanks for your fast responsed by the way!

simon.schmied [developer] 13 Feb, 2017 @ 2:12am

Can you try running Steam in admin mode? For some that solved the issue for now.

Zazyman

13 Feb, 2017 @ 8:07am

Ah, that did the trick! Thanks for sticking through my tech troubles: Running steam in admin mode has let it launch.

simon.schmied [developer] 13 Feb, 2017 @ 10:07am

In order to help us figuring out bugs faster, we've set up this mail where you could send us your crash files and savegames:

quarantine@sproing.com

- You can locate your crash files in your Quarantine installation folder with the ending .dmp
- Your savegames can be found at C:\Users\"Your Username"\AppData\Local\Quarantine with the ending .sav

Thank you for your continued support in improving Quarantine!

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Quarantine > Technical Support > Topic Details

Date Posted: 11 Feb, 2017 @ 12:05pm

Posts: 9