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华润万家 21 Feb, 2020 @ 1:13am
Game unable to connect to the internet
The problem has been appeared since few days ago, no change was made to the game/system/firewall.

Can't load news and web pages inside the game, can't load personal profile, and the sever list is just empty.

Windows 10 LTSB (1809)
GTX 1080Ti
i7-7700k
16 GB RAM

Fix attempts so far:
- reinstall the game
- switch to a different network (mobile hotspot)
- reset Windows Firewall rules
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Showing 1-3 of 3 comments
Ghoul  [developer] 21 Feb, 2020 @ 2:14am 
Hi,

did you check if the steam server browser works (in steam: view -> servers-> change filters -> set game to Natural Selection 2 -> Hit refresh all)? Then try to connect to a server via the steam server browser or https://ns2servers.pw/ and see if connecting directly to a server works or not. Additionally add - verbose 2 to the start parameter of ns2, start the game again and then post your game log (%appdata%/Natural Selection 2/log.txt) here.
#1
华润万家 21 Feb, 2020 @ 1:54pm 
Originally posted by Ghoul:
Hi,

did you check if the steam server browser works (in steam: view -> servers-> change filters -> set game to Natural Selection 2 -> Hit refresh all)? Then try to connect to a server via the steam server browser or https://ns2servers.pw/ and see if connecting directly to a server works or not. Additionally add - verbose 2 to the start parameter of ns2, start the game again and then post your game log (%appdata%/Natural Selection 2/log.txt) here.
Hiya,
I've checked the Steam built-in server finder when I had this issue and it worked.
---
After meddling with the game for few hours, I found the cause of the problem to be a rather strange one, it seems that whenever I set the screen resolution to 1920x1080, the game would lose all internet connections. An odd issue indeed.
Cheers.
#2
Ghoul  [developer] 21 Feb, 2020 @ 2:23pm 
Originally posted by lee:
Originally posted by Ghoul:
Hi,

did you check if the steam server browser works (in steam: view -> servers-> change filters -> set game to Natural Selection 2 -> Hit refresh all)? Then try to connect to a server via the steam server browser or https://ns2servers.pw/ and see if connecting directly to a server works or not. Additionally add - verbose 2 to the start parameter of ns2, start the game again and then post your game log (%appdata%/Natural Selection 2/log.txt) here.
Hiya,
I've checked the Steam built-in server finder when I had this issue and it worked.
---
After meddling with the game for few hours, I found the cause of the problem to be a rather strange one, it seems that whenever I set the screen resolution to 1920x1080, the game would lose all internet connections. An odd issue indeed.
Cheers.

That's a rather bizarre issue. Maybe it has to do with another issue we are going to resolve with the next game update. But great you figured out how to resolve it.
#3
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Showing 1-3 of 3 comments
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Natural Selection 2 > Technical Issues > Topic Details
Date Posted: 21 Feb, 2020 @ 1:13am
Posts: 3

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