Haydee
mag1cally 30 Dec, 2019 @ 5:01pm
Can't start the game
Recently came back to the game and now it won't run. I have tried reinstalling it and other things and nothing's work. The error message I get says the problem is with the atigktxx.dll file. Any help would be appreciated.
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Showing 1-11 of 11 comments
antales  [developer] 30 Dec, 2019 @ 5:25pm 
Look like something connected to ATI/AMD. Do you have an AMD video card? And what exactly the message says?
mag1cally 30 Dec, 2019 @ 5:33pm 
Originally posted by antales:
Look like something connected to ATI/AMD. Do you have an AMD video card? And what exactly the message says?

Yes I do.

Message says

launcher.exe has stopped worked

Problem Event Name: APPCRASH
Application Name: launcher.exe_unknown
Application Version: 0.0.0.0
Application Timestamp: 59241f07
Fault Module Name: atigktxx.dll
Fault Module Version: 26.20.13003.1007
Fault Module Timestamp: 5d781709
Exception Code: c0000005
Exception Offset: 000150d4
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
antales  [developer] 31 Dec, 2019 @ 5:10pm 
Looks like an ATI driver error. Following some internet searches it was a common error at some point. The simpliest solution would be to update your video driver to the latest version. Could you try that?
mag1cally 3 Jan, 2020 @ 1:57pm 
Originally posted by antales:
Looks like an ATI driver error. Following some internet searches it was a common error at some point. The simpliest solution would be to update your video driver to the latest version. Could you try that?

Hello, I updated my graphics card it and looks like im getting the same error.

Problem signature:
Problem Event Name: APPCRASH
Application Name: launcher.exe_unknown
Application Version: 0.0.0.0
Application Timestamp: 59241f07
Fault Module Name: atigktxx.dll
Fault Module Version: 26.20.15002.61
Fault Module Timestamp: 5de85a21
Exception Code: c0000005
Exception Offset: 000147af
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

antales  [developer] 3 Jan, 2020 @ 2:59pm 
Internet search says it's an ATI/AMD driver error when using OpenGL. Do you have the same problem with other OpenGL applications/games?
mag1cally 3 Jan, 2020 @ 4:48pm 
I've been able to play Beat Cop, European Truck Simulator 2, CoD4, and CS:GO. The internet is saying these use OpenGL
antales  [developer] 3 Jan, 2020 @ 7:22pm 
Could you provide a link confirming they are OpenGL games? I do not doubt it, just want to make sure.
Also, what OS do you have?
mag1cally 3 Jan, 2020 @ 8:17pm 
Originally posted by antales:
Could you provide a link confirming they are OpenGL games? I do not doubt it, just want to make sure.
Also, what OS do you have?

Here's the list I referenced.
https://www.pcgamingwiki.com/wiki/List_of_OpenGL_games
I didn't know any off the top of my head but I know I've seen Steam download it.

I'm using Windows 7 Home Premium 64bit
antales  [developer] 3 Jan, 2020 @ 8:47pm 
I can't say for Euro Truck Simulator 2, but the information about CoD4, CS:GO and Beat Cop could be incorrect. If Steam pages are to be believed they use DirectX on Windows (but they use OpenGL on Linux and MacOS).

And I'm sorry, Steam download what?
mag1cally 3 Jan, 2020 @ 11:59pm 
Ah sorry, I should've been more thorough. Is there a game you know uses it?

And I was referring to downloading OpenGL, before it started a game I know Ive seen it download OpenGL on multiple occasions.
antales  [developer] 4 Jan, 2020 @ 7:47am 
Sorry, but you can't download OpenGL :) Unlike DirectX which is a library you need to install, OpenGL is provided with video drivers. Maybe you've seen Steam downloading OpenAL which is a library, but for audio.

Do you have more than one monitor?
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