Hey!

Sorry you're having issues! The game should write a crash log into the application's root folder. You can find it by right clicking on the game in the library -> manage -> browse local files.

If you could either email us the crash to hello@robotality.com or post it here that'd be really helpful!

Bach

I don't even get a crash log.

Originally posted by bach:

Hey!

Sorry you're having issues! The game should write a crash log into the application's root folder. You can find it by right clicking on the game in the library -> manage -> browse local files.

If you could either email us the crash to hello@robotality.com or post it here that'd be really helpful!

Bach

***************************************
Game:
****************************************
Version: 1.4.1

command line arguments:
--steam
monitor:
[0] Generic PnP Monitor 1280x720 (primary)
320x200 (60 hz)
320x240 (60 hz)
400x300 (60 hz)
512x384 (60 hz)
640x400 (60 hz)
640x480 (60 hz)
800x600 (60 hz)
1280x600 (60 hz)
1024x768 (60 hz)
1280x720 (60 hz)
1280x768 (60 hz)
1360x768 (60 hz)
1366x768 (60 hz)
selected video mode:
1280x720 (60 hz, windowed) on monitor '[0] Generic PnP Monitor 1280x720'
OpenGL:
Intel(R) HD Graphics 520 (3.2.0 - Build 24.20.100.6170)
- test GL_RG32F support ... ok!



****************************************
System:
****************************************
OS: Windows 10 amd64, version 10.0
number of processors: 4
Java VM: OpenJDK 64-Bit Server VM
VM arguments:
-Xmx4G



****************************************
Log:
****************************************
...


****************************************
Stacktrace:
****************************************
java.lang.RuntimeException: Exception thrown during execution of asynchronous task!
at com.badlogic.gdx.concurrent.AsyncTask.await(AsyncTask.java:105)
at com.robotality.pulp.game.screens.AsyncLoaderScreen.await(AsyncLoaderScreen.java:186)
at com.robotality.pulp.game.screens.AssetLoaderScreen.update(AssetLoaderScreen.java:165)
at com.robotality.game.screens.GameScreenAdapter.update(GameScreenAdapter.java:134)
at com.robotality.pulp.PulpHeroAdapter.update(PulpHeroAdapter.java:92)
at com.robotality.game.loop.FixedTimeStepGameLoop.render(FixedTimeStepGameLoop.java:48)
at com.robotality.game.adapter.GameApplicationAdapter.render(GameApplicationAdapter.java:151)
at com.badlogic.gdx.backends.lwjgl3.Lwjgl3Window.update(Lwjgl3Window.java:335)
at com.badlogic.gdx.backends.lwjgl3.Lwjgl3Application.renderThreadFunction(Lwjgl3Application.java:205)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.util.concurrent.ExecutionException: java.lang.NullPointerException
at java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.util.concurrent.FutureTask.get(FutureTask.java:192)
at com.badlogic.gdx.concurrent.AsyncTask.await(AsyncTask.java:90)
... 9 more
Caused by: java.lang.NullPointerException
at com.badlogic.gdx.dico.DicoMemory.allocateByteBuffer(DicoMemory.java:11)
at com.robotality.game.graphics.voxel.memory.VoxelCacheMemory.<init>(VoxelCacheMemory.java:37)
at com.robotality.pulp.graphics.GraphicsAssets.setupObjectCache(GraphicsAssets.java:682)
at com.robotality.pulp.graphics.GraphicsAssets.loadObjectAssets(GraphicsAssets.java:661)
at com.robotality.pulp.graphics.GraphicsAssets.loadAsync(GraphicsAssets.java:310)
at com.robotality.pulp.graphics.Graphics.loadAsync(Graphics.java:170)
at com.robotality.pulp.game.screens.AssetLoaderScreen$Job.load(AssetLoaderScreen.java:56)
at com.robotality.pulp.game.screens.AsyncLoaderScreen$Job.call(AsyncLoaderScreen.java:199)
at com.robotality.pulp.game.screens.AsyncLoaderScreen$Job.call(AsyncLoaderScreen.java:195)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
... 1 more




After uninstall, steam update and file validation, the crash after logos continued. Here is the crash log after my user end attempts to operate the software.

****************************************
Game:
****************************************
Version: 1.4.1

command line arguments:
--steam
monitor:
[0] Generic PnP Monitor 1280x720 (primary)
320x200 (60 hz)
320x240 (60 hz)
400x300 (60 hz)
512x384 (60 hz)
640x400 (60 hz)
640x480 (60 hz)
800x600 (60 hz)
1280x600 (60 hz)
1024x768 (60 hz)
1280x720 (60 hz)
1280x768 (60 hz)
1360x768 (60 hz)
1366x768 (60 hz)
selected video mode:
1280x720 (60 hz, windowed) on monitor '[0] Generic PnP Monitor 1280x720'
OpenGL:
Intel(R) HD Graphics 520 (3.2.0 - Build 24.20.100.6170)
- test GL_RG32F support ... ok!



****************************************
System:
****************************************
OS: Windows 10 amd64, version 10.0
number of processors: 4
Java VM: OpenJDK 64-Bit Server VM
VM arguments:
-Xmx4G



****************************************
Log:
****************************************
...


****************************************
Stacktrace:
****************************************
java.lang.RuntimeException: com.badlogic.gdx.utils.GdxRuntimeException: Error loading pixmap.
at com.badlogic.gdx.concurrent.AsyncTaskExecutor$FixedThreadPoolExecutor.afterExecute(AsyncTaskExecutor.java:93)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1150)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.badlogic.gdx.utils.GdxRuntimeException: Error loading pixmap.
at com.badlogic.gdx.graphics.g2d.Gdx2DPixmap.<init>(Gdx2DPixmap.java:123)
at com.badlogic.gdx.graphics.Pixmap.<init>(Pixmap.java:123)
at com.robotality.game.assets.PakFileReader.readPixmapFromMemory(PakFileReader.java:128)
at com.robotality.game.assets.PakFileReader.lambda$loadPixmap$0(PakFileReader.java:77)
at com.robotality.game.assets.PakFileReader.read(PakFileReader.java:44)
at com.robotality.game.assets.PakFileReader.loadPixmap(PakFileReader.java:70)
at com.robotality.pulp.graphics.GraphicsAssets.lambda$loadAnimatedSpriteAtlas$24(GraphicsAssets.java:1122)
at com.badlogic.gdx.function.Iterables.forEach(Iterables.java:10)
at com.robotality.pulp.graphics.GraphicsAssets.loadAnimatedSpriteAtlas(GraphicsAssets.java:1117)
at com.robotality.pulp.graphics.GraphicsAssets.lambda$loadSpriteAssets$17(GraphicsAssets.java:985)
at com.robotality.game.util.DeferredRunnable.execute(DeferredRunnable.java:35)
at com.robotality.game.util.TimedRunnable.execute(TimedRunnable.java:33)
at com.robotality.game.util.TimedRunnable.<init>(TimedRunnable.java:21)
at com.robotality.pulp.graphics.GraphicsAssets.loadSpriteAssets(GraphicsAssets.java:981)
at com.robotality.pulp.graphics.GraphicsAssets.loadAsync(GraphicsAssets.java:322)
at com.robotality.pulp.graphics.Graphics.loadAsync(Graphics.java:170)
at com.robotality.pulp.game.screens.AssetLoaderScreen$Job.load(AssetLoaderScreen.java:56)
at com.robotality.pulp.game.screens.AsyncLoaderScreen$Job.call(AsyncLoaderScreen.java:199)
at com.robotality.pulp.game.screens.AsyncLoaderScreen$Job.call(AsyncLoaderScreen.java:195)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
... 2 more