I have the expansion pass, but I don't own the second DLC. Weird.

This will be investigated and fixed asap

When did you guys purchase the Premium Edition / Expansion Pass?

I purchased the Premium Edition of the game last month. Had no idea, that the second dlc would arrive now. In that case I would have waited a little longer to buy the game.

Could you send a support request ticket here?
https://support.paradoxplaza.com/hc/en-us/requests/new
Unfortunately we will need Steam user ids to verify things in the backend, and public forum posts are not well suited for such information transfer.

Originally posted by zsolt.suto:

Could you send a support request ticket here?
https://support.paradoxplaza.com/hc/en-us/requests/new
Unfortunately we will need Steam user ids to verify things in the backend, and public forum posts are not well suited for such information transfer.

It is done.

So here is what happened:
- I contacted Paradox and told them about the situation
- They claimed I purchased only the Deluxe Edition
- I pointed out, that I own everything from the game, without Hunt for Aurora
- They confirmed that and claimed that I purchased all that individually
- I pointed out that's not possible, because the fur coat is only part of the premium edition and the expansion pass and can not be purchased individually
- Than they send request after request for approximately 10 screenshots to confirm, what they already knew at this point, that I purchased the Premium Edition and don't own the DLC
- After that, they asked me to uninstall the game and delete all data and to reinstall it than
- I told them that I reinstalled it and everything and that this didn't change, that I don't own the dlc
- They told me to wait for the manager
- The manager pointed out that reinstalling the game obviously doesn't effect DLC ownership, as if this was my idea and asked me for another screenshot to confirm my purchase of Echoes of Silence
- I said that I don't know what that is and send another screenshot to confirm my purchase of the Premium Edition of Empire of Sin, like the first one I send them and repeated all the information I already gave
- They finally gave me the Activation key for the DLC today
Thank you so much Paradox. ^^

What teh ♥♥♥♥ is Echoes of Silence?

Did they mean Hunt for Aurora?

Man sounds like Paradox has gotten super messy since they scaled up from the good ole Hearts of iron 3, ck2, eu3 days

Originally posted by Orkatum:

So here is what happened:
- I contacted Paradox and told them about the situation
- They claimed I purchased only the Deluxe Edition
- I pointed out, that I own everything from the game, without Hunt for Aurora
- They confirmed that and claimed that I purchased all that individually
- I pointed out that's not possible, because the fur coat is only part of the premium edition and the expansion pass and can not be purchased individually
- Than they send request after request for approximately 10 screenshots to confirm, what they already knew at this point, that I purchased the Premium Edition and don't own the DLC
- After that, they asked me to uninstall the game and delete all data and to reinstall it than
- I told them that I reinstalled it and everything and that this didn't change, that I don't own the dlc
- They told me to wait for the manager
- The manager pointed out that reinstalling the game obviously doesn't effect DLC ownership, as if this was my idea and asked me for another screenshot to confirm my purchase of Echoes of Silence
- I said that I don't know what that is and send another screenshot to confirm my purchase of the Premium Edition of Empire of Sin, like the first one I send them and repeated all the information I already gave
- They finally gave me the Activation key for the DLC today
Thank you so much Paradox. ^^

Sorry to hear you had a messy customer support experience! Unfortunately when investigating tickets, information can be sparse and unless it is an issue that is reported en mass, that would suggest configuration issues, people need to investigate several different solution avenues. Glad to see though that the issue has been resolved and you have access to all the content!