Door Kickers: Action Squad

Door Kickers: Action Squad

a.k.a 8adCat 27 May, 2024 @ 11:20pm
Crash at the start of the game
Hello, I am commenting from Japan using a translation site.
Sorry if my language is not correct.

I purchased this game and started it up. The first startup was successful, but then I changed the graphics settings and it crashed and has been crashing ever since.

Specifically, after listening to the anti-aliasing jokes from the graphics settings, I changed the setting to “disable fullscreen and enable only windowed fullscreen” since both fullscreen and windowed fullscreen items are enabled by default.

Then I changed it back to “enable fullscreen and window fullscreen at the same time again” and it crashed.

Since then, integrity checks, reinstallation, and deletion of AppData files have not corrected the problem.

Below is the information from the “error.log”.

・・・

[LANG] Loading strings: E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/texts/strings_jp.xml
System:: ChangeGameState(1)
Unrecognized flag: fullscreen
Log system started. (2024-5-28 14:43:31)
Steam Version v1.2.15, Savefile Version 517
Chapters:: Loaded missions list.
Loaded VInfiniteMode descriptors from [media/levels/mod_prefabs/infinite_tower.xml]
--> Vertical Tower CRC[e6dce28a] bIgnoreMods:1 <--
--> CRC check ok! CRC[73043e55] Base game with Professionals Abroad DLC <--
Net:: Network game netsync lock watchdog enabled!
Analytics:: Initialized OK. cURL v7.56.1
Sounds:: Sound System Initialized OK.
Sounds:: Positional Sounds Enabled.
DXUT::Paused(Time:1 Render:1)
CTextureManager::Loaded E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media\interfaces\publisher.png
---OnResetDevice w:1920 h:1080 ---
Sounds:: Positional Sounds Enabled.
DXUT::Paused(Time:0 Render:0)
DXUT::Paused(Time:0 Render:0)
SDL Init. compiled v2.0.16 linked v2.0.16
SDL loaded 421 controller mappings from file.
GFX:: Settings Resolution:1920x1080 fullscreen:1
GFX:: Switching to borderless fullscreen.
GFX [HAL (pure hw vp): NVIDIA GeForce GTX 1070] GFXflags [15]
CChatWnd::Init()
ChatWnd:: Cleared chat.
System:: All systems up and running!
[Achievements] Received stats and achievements from Steam !

System:: ChangeGameState(2)
CTextureManager::Released E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media\interfaces\publisher.png
CTextureManager::Loaded E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media\interfaces\pixelshard.png
System:: ChangeGameState(3)
CTextureManager::Released E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media\interfaces\pixelshard.png
CTextureManager::Loaded E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/interfaces/loading.png
[Warning] Unable to load Mods config XML:C:\Users\???\AppData\Local\KillHouseGames\ActionSquad\mods\mods.xml

CheckSteamWorkshopSubscriptions: Getting subscribed mod list ...
SteamModsRetrievedAnswerReceiver: Enumerate user subscribed files OK = 0!
[LANG] Loading strings: E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/texts/strings_jp.xml
Chapters:: Loaded missions list.
Loaded VInfiniteMode descriptors from [media/levels/mod_prefabs/infinite_tower.xml]
--> Active mods CRC[8c275bcb] <--
--> Vertical Tower CRC[e6dce28a] bIgnoreMods:0 <--
--> CRC_BASE [73043e55] CRC_MODS [73043e55] <--
DLC installed (Professionals Abroad): 1
--> Parsing all levels for type...
... Parsing finished on 96 levels.
Player Selection Screen: Loaded Items from xml.
TTF::LoadFont [TTFID_SZ20]: loaded OK.
TTF::LoadFont [TTFID_SZ30]: loaded OK.
TTF::LoadFont [TTFID_SZ40]: loaded OK.
CTextureManager::Loaded E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font0.png
Fonts:: Loaded:[FONT_12_WOW] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_12_WOW.bsx]
Fonts:: Loaded:[FONT_10_B1] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_10_B1.bsx]
Fonts:: Loaded:[FONT_10_BS1] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_10_BS1.bsx]
Fonts:: Loaded:[FONT_9_B1] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_9_B1.bsx]
Fonts:: Loaded:[FONT_8_B1] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_8_B1.bsx]
Fonts:: Loaded:[FONT_8_BS1] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_8_BS1.bsx]
Fonts:: Loaded:[FONT_6_N1] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_6_N1.bsx]
Fonts:: Loaded:[FONT_6_NS1] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_6_NS1.bsx]
Fonts:: Loaded:[FONT_6_NC1] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_6_NC1.bsx]
Fonts:: Loaded:[FONT_5_N1] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_5_N1.bsx]
Fonts:: Loaded:[FONT_5_N2] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_5_N2.bsx]
Fonts:: Loaded:[FONT_5_NS2] from [E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/fonts/font_5_NS2.bsx]
Sounds:: Loading:[E:\SteamLibrary\steamapps\common\Door Kickers - Action Squad\media/sounds/sounds.xml]...

I would appreciate it if someone could help me.
Last edited by a.k.a 8adCat; 27 May, 2024 @ 11:25pm
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Showing 1-14 of 14 comments
a.k.a 8adCat 27 May, 2024 @ 11:44pm 
I was trying things out on my own and made some progress.

I read the error log myself, thought there was something wrong with “sounds.xml”, deleted it, and was able to get it started.

However, this time no sound came out.

What should I do next?

In case anyone else is having trouble with this situation, here is what I did.
a.k.a 8adCat 27 May, 2024 @ 11:50pm 
My “sounds.xml” data.

https://pastebin.com/jmnyBec1
axios2006 28 May, 2024 @ 12:09am 
Hi,
thanks for the detailed report.

Do you have an integrated Realtek audio card?
a.k.a 8adCat 28 May, 2024 @ 12:54am 
Thank you for your response.

Sorry if I misunderstood your question, but Realtek High Definition Audio is working fine.
axios2006 28 May, 2024 @ 1:12am 
Originally posted by a.k.a 8adCat:
Thank you for your response.

Sorry if I misunderstood your question, but Realtek High Definition Audio is working fine.

You're welcome.

No doubting that your audio card works fine.

Realtek audio card drivers have an incompatibility with this game. Devs contacted several times Realtek but no success.

You can try different audio drivers version in order to be lucky in founding a version without the issue.
a.k.a 8adCat 28 May, 2024 @ 1:42am 
Originally posted by axios2006:
Originally posted by a.k.a 8adCat:
Thank you for your response.

Sorry if I misunderstood your question, but Realtek High Definition Audio is working fine.

You're welcome.

No doubting that your audio card works fine.

Realtek audio card drivers have an incompatibility with this game. Devs contacted several times Realtek but no success.

You can try different audio drivers version in order to be lucky in founding a version without the issue.

Oh my God. Resolved.

I changed Realtek audio to windows audio and the game worked fine.

My greatest respect to you. Thank you.
axios2006 28 May, 2024 @ 1:56am 
Originally posted by a.k.a 8adCat:
Originally posted by axios2006:

You're welcome.

No doubting that your audio card works fine.

Realtek audio card drivers have an incompatibility with this game. Devs contacted several times Realtek but no success.

You can try different audio drivers version in order to be lucky in founding a version without the issue.

Oh my God. Resolved.

I changed Realtek audio to windows audio and the game worked fine.

My greatest respect to you. Thank you.

Glad to hear that you solved the issue.

You're very welcome.
Pintea  [developer] 2 Jun, 2024 @ 1:30pm 
Glad to hear it's solved, but found a temporary solution to this bug: You need to disable Audio Enhancements for the speakers/headphones.
Windows11: https://imgur.com/NS3Fh0z
Windows10: https://imgur.com/l8ey8AC
navossoc 30 Jul, 2024 @ 2:49pm 
I don't have the Audio Enhancements tab. I also uninstalled my driver and I'm using a Microsoft generic one. Still can't play the game.
No crash dump is being generated.
axios2006 30 Jul, 2024 @ 2:54pm 
Originally posted by navossoc:
I don't have the Audio Enhancements tab. I also uninstalled my driver and I'm using a Microsoft generic one. Still can't play the game.
No crash dump is being generated.

Hi, please post error.log file from c:/users/[your user]/AppData/Local/KillHouseGames/ActionSquad using pastebin.com

Also, check Windows Event Log for precise error message.

Thanks.
navossoc 30 Jul, 2024 @ 3:12pm 
There is neither of them.
But I found the issue, I had to install visual c++ 2012 runtime.

PS: They should drop this dependency from libcurl.
Last edited by navossoc; 30 Jul, 2024 @ 3:15pm
axios2006 31 Jul, 2024 @ 12:06am 
Originally posted by navossoc:
There is neither of them.
But I found the issue, I had to install visual c++ 2012 runtime.

PS: They should drop this dependency from libcurl.

If there is no error log, means that something prevents the game from even start... The antivirus is blocking it?
meetnik 4 Aug, 2024 @ 4:32am 
Originally posted by axios2006:
Originally posted by a.k.a 8adCat:
Thank you for your response.

Sorry if I misunderstood your question, but Realtek High Definition Audio is working fine.

You're welcome.

No doubting that your audio card works fine.

Realtek audio card drivers have an incompatibility with this game. Devs contacted several times Realtek but no success.

You can try different audio drivers version in order to be lucky in founding a version without the issue.
I have realtek audio and game works fine.:steamthumbsup:
axios2006 4 Aug, 2024 @ 5:47am 
Originally posted by meetnik:
Originally posted by axios2006:

You're welcome.

No doubting that your audio card works fine.

Realtek audio card drivers have an incompatibility with this game. Devs contacted several times Realtek but no success.

You can try different audio drivers version in order to be lucky in founding a version without the issue.
I have realtek audio and game works fine.:steamthumbsup:

Not all Realtek cards / drivers are affected.
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