Hello,

were you racing in speed x4 while inrace ?
Do you remember the name of the race ?

Can you specify your system and computer ?

You can also provide us more information following these steps :

Originally posted by FHI Help Desk:

HOW TO REPORT A PROBLEM TO THE TECHNICAL SUPPORT

To report a technical issue or a crash to the Technical Support team for investigation with the PCM QA team:

A. PROVIDE A SYSTEM INFORMATION REPORT:

1. Press the keys Windows Start (bottom left) and 'R' from the keyboard to open the Run dialog box and type: MSINFO32
2. Click OK.
3. Click System Summary (upper left).
4. Click File then Export....
5. Enter a file name (from File name:) and save the file.
6. Close System Information.
7. Right click on the file and click Send To > Compressed (zipped) folder.

B. PROVIDE THE GAME LOG (FILE 'PRO CYCLING MANAGER 2018.LOG'):

1. Open Windows Explorer or File Explorer from the taskba
2. Open Documents.
3. Open Pro Cycling Manager 2018 folder.

C. Send your report with a description of the problem and the required files in attachment to: support@focus-home.com

Thank you

I got exactly the same problem. I updated my graphic card and started the game in the administrator mode, and apparently its solved (two days without freezes).

Sorry for the late reply. Busy workdays. I'll try the above and send a report if it doesn't work.

It did not make a difference. Crashed at 16.8km to go when there was an attack placed.

Hello, eple,

so you crashed : can you tell us if you sent a crash report ? If yes, and if you did, it was reported.

If you added some informations (like where you crashed), we will be able to link the crash to this freeze, that was your first issue.

Sorry for the inconvenience.

Thank you for your patience and support.

Originally posted by Focus_Xavier:

Hello, eple,

so you crashed : can you tell us if you sent a crash report ? If yes, and if you did, it was reported.

If you added some informations (like where you crashed), we will be able to link the crash to this freeze, that was your first issue.

Sorry for the inconvenience.

Thank you for your patience and support.

Thanks Xavier. I am sorry, I meant the game frooze when I wrote 'crashed' in my last post.

I did send a report, log and save game file to the email support@focus-home.com and just got a reply that it would be forwarded.

I have started a new game and I'm not experiencing issues in that one.

Hello, eple,

I got the files you sent to our support.

I will try to reproduce your bug as well as forward all informations to the dev team.

Thank you for the informations.

I have had the same problem the last two days. My game freezes in the last 20 km of the game. I first noticed it in E3 harelbeke and after that in Milan-San Remo

Hello

we noticed that the freeze can happen sometimes. Depending on your computer configuration, you may have difficulty to not freeze during a race, especially if you go above the minimum advised settings in options.

However, we did not succeed in a 100 % freeze. After some tries, all freeze races we had were finished, as if there was no problem at all.

It might depend on the time the game was running & the number of races, but some other times, it seems to be a particular race.

We are still on the issue, and all informations you can share is welcomed.

Thank you.

It might depend on the time the game was running

I had got a freeze at the first race i played today...

Same as Elrond, today
I'm in my 3rd season on Pro Cyclist,
Game Freezed in the 1st stage of Paris-Nice, 6-7km from the finish line, at 1x speed.
On the 2nd run, i passed the 1st stage.

Now, after 2 attempts, the game is freezing on stage 2, at 15-20km from the finish line.
i was on 4x speed, i think.
I'll try again tommorow.

Every time, just before a 90° turn.

I never experienced this bug before 1.0.2.5 (1 or 2 times on this version).
and with 1.0.3, it happened 3 times on 4 attempts.



Note :
When the game freeze this way,
i need to create a 2nd desktop in order to be able to access the Task Manager and Kill the process.
Otherwise, i can't switch to another application with alt+tab, PCM remain on top of everything but don't accept any keyboard or mouse entry.

Originally posted by Focus_Xavier:

Hello

Depending on your computer configuration, you may have difficulty to not freeze during a race, especially if you go above the minimum advised settings in options.

This is a false argument. My computer is an high spec and before the 1.0.2.5 update, the game was running well, with all setting in max...

So... It is your update whos s killing my game, not my computer configuration. So plz devs, do something, this very good game is now unplayable.