Game Crashes on Startup (Found issue Please fix) :: Crash Bandicoot™ N. Sane Trilogy General Discussions

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NinFanBoyFTW has Crash Bandicoot™ N. Sane Trilogy

8 Jul, 2018 @ 4:03pm

Game Crashes on Startup (Found issue Please fix)

Hi. I just bought the game today and I was very excited to play but everytime I would start the game, it would come up windowed, with a blank white screen, and then it would crash a few seconds later. Somehow I figured out that it was my digital audio output that was making the game crash on startup, if I changed my audio output to anything else it works fine. I really hope the devs see this and fix it. I am almost temped to get a refund until they do because I can only listen to the game through the headphones, and I have to keep switching my audio output when I want to play the game.

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Showing 1-14 of 14 comments

din0s

9 Jul, 2018 @ 6:20am

can confirm.

VanessaX

9 Jul, 2018 @ 1:44pm

Thanks for this, I love you. It actually worked although its probably the most silliest fix. I looked at your profile and I assume you're a Trump supporter, so ♥♥♥♥♥ you.

Last edited by VanessaX; 9 Jul, 2018 @ 1:45pm

KOT

19 Jul, 2018 @ 2:04pm

if you're on windows 7 update your OS. my friend had this issue, and installing all the updates fixed the issue for him

SinisterDeath has Crash Bandicoot™ N. Sane Trilogy

5 Oct, 2019 @ 8:27am

Originally posted by NinFanBoyFTW:
Hi. I just bought the game today and I was very excited to play but everytime I would start the game, it would come up windowed, with a blank white screen, and then it would crash a few seconds later. Somehow I figured out that it was my digital audio output that was making the game crash on startup, if I changed my audio output to anything else it works fine. I really hope the devs see this and fix it. I am almost temped to get a refund until they do because I can only listen to the game through the headphones, and I have to keep switching my audio output when I want to play the game.

Seriously WTF. This fixed it for me.

Kyckling

5 Oct, 2019 @ 4:16pm

Lowering the Hz of your default output seems to also work.

Last edited by Kyckling; 5 Oct, 2019 @ 4:18pm

Qnur

7 Oct, 2019 @ 3:02am

Same for me , it starts only with headset . i get everytime crash with speaker .

din0s

7 Oct, 2019 @ 10:46am

I had this issue when my speakers were connected with an optical cable. When switching to AUX, the problem disappeared. If anyone else is on a similar situation, check if your speakers support AUX I/O.

Qnur

7 Oct, 2019 @ 2:12pm

I found a solution for my problem , i just closed the program sonic studio 3 and the game now starts without a problem , in my case the program sonic studio 3 caused the crash .

Fetzer

8 Oct, 2019 @ 2:34am

I installed Crash today and I have same problem... Game window opens for couple seconds and disappears.
I have Sound Blaster AE-5 internal sound card. Game opens well when I change sound output to my monitor through GPU.

This is wierd...

(Same problem and "solution" with Life is Strange 2.)
Looks like this is sound card driver/software or Windows related issue...

Last edited by Fetzer; 8 Oct, 2019 @ 4:18am

Fetzer

8 Oct, 2019 @ 11:29pm

Run the audio troubleshooter. For me it changed audio quality to default (24-bit 192khz). I was using 32-bit 384kHz option.
I had no idea that this is causing the problem.

Hope that this helps!

#10

thelastavailable has Crash Bandicoot™ N. Sane Trilogy

9 Oct, 2019 @ 12:19pm

None of your suggestions worked. Any other ideas?

#11

LoneWolfy

23 Sep, 2021 @ 10:57pm

Originally posted by Fetzer:
Run the audio troubleshooter. For me it changed audio quality to default (24-bit 192khz). I was using 32-bit 384kHz option.
I had no idea that this is causing the problem.

Hope that this helps!

Having the SoundBlaster G6 myself facing the same issue even in 2021, luckily this works for me...! I believe it might work on other legacy-ish games (e.g. the Forest) as well. That also explains the old games are not capable of resolving such a high-res standard above (24-bit 192khz). Many thanks @Fetzer