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How do you even like that game?
Your pop may be enough (10% unemployment is too much btw) but if you have heating issues your transportation and infrastructure aren't.
If that's too much for you, what do you do with trash, water, sewage, crime, etc.? I would say the game is too difficult for you, or you could turn all that off, but it's a bit unreasonable to demand something that works perfectly, especially since the problem is sitting in front of the PC.
None of it was a personal attack, just saying that your complaint makes me feel like this game just isn't your cup of tea.
You can make staffing more reliable in a few ways:
• Stop 1: Pickup station - Load workers
• Stop 2: Drop off station - Unload workers (to go fill jobs)
• Stop 3: Drop off station - Force off workers (to wait and try again to fill jobs)
Also if your citizens are well supplied with clothes and have staffed hospitals, you can dip into some level of cold without heating and not have a disaster. There is even research to inprove this too.
If you are facing catastrophic events from heating issues, its a drop that overfills the barrel. Sort out rest of the logistic chain, add redundancy and it stops being so bad. Also afaik its also possible to natural selection this problem too. It will never be enough to not run heating at all, but things like surviving siberian cold (-45 C) with less than required heating should be possible.
ps: Heating and snow related transport issues come hand in hand, try using trams. They can ignore snow when disconnected from road traffic.