requested game refunds 3 days ago - no response

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Echo Tango Gaming 4 Jul, 2020 @ 11:57am

requested game refunds 3 days ago - no response

Hey guys, so I went a little loco with completing my collection only to realise I didn't love every game that I bought so far, so I placed some refund requests....I imagine they have a lot of requests during steam summer sale and they're behind is the reason why I haven't heard anything yet?. I just want to make sure my requests are not sitting stuck in a queue somewhere..would like to get some other games instead while the sale is still on and after my refunds post..

Last edited by Echo Tango Gaming; 4 Jul, 2020 @ 11:59am

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Showing 1-15 of 16 comments

MentalMan 4 Jul, 2020 @ 12:05pm

Hard to tell, you are probably right on the money thinking they are filled with requests due to the sale. My last refund took a day or two during normal business without a sale. Maybe give it a bit more time, the sale will still last for a while.

J4MESOX4D 4 Jul, 2020 @ 12:09pm

Have you made any recent account changes i.e password change? If so, this adds on 3 extra days and then normal response times apply.

Echo Tango Gaming 4 Jul, 2020 @ 12:11pm

Originally posted by J4MESOX4D:
Have you made any recent account changes i.e password change? If so, this adds on 3 extra days and then normal response times apply.

I did ...had not idea that could make an impact to the request....good to know...

ShelLuser 4 Jul, 2020 @ 12:42pm

Keep in mind though that the refund option isn't meant to demo games, so if you try and refund too much you could land yourself in trouble.

Serendipity 4 Jul, 2020 @ 2:03pm

How many games did you submit for refund?

AbedsBrother 4 Jul, 2020 @ 2:31pm

I refunded a game early in the sale, took 2 days for the funds to return to my Steam wallet. Obv we're much further on in the sale, so I'd figure it's just a backlog of refund requests that's holding things up.

Echo Tango Gaming 4 Jul, 2020 @ 2:36pm

I requested refunds on 2 Close Combat games because I couldn't get the full screen view/proper graphics settings no matter what I tried, I requsted a refund on Emergency 4 because I already own 911 First Responders and didn't know that they were essentially the same games (one was European Release, another NA release), and requested refund on Sudden Strike 4- was comparing it to Company of Heroes or Men of War and it was not like those...

Last edited by Echo Tango Gaming; 4 Jul, 2020 @ 2:37pm

Matt 4 Jul, 2020 @ 2:41pm

This is a USER forum. No one here has any clue on the status of your request. I'd say as long as the request is submitted and pending on Steam side, then just wait it out. I could take up to 7 days but often times less.

Echo Tango Gaming 4 Jul, 2020 @ 2:43pm

Originally posted by Matt:
This is a USER forum. No one here has any clue on the status of your request. I'd say as long as the request is submitted and pending on Steam side, then just wait it out. I could take up to 7 days but often times less.

I understand, just wanted to reach out to see if other's have been waiting longer than usual or if something had changed with their refund process etc.

Last edited by Echo Tango Gaming; 4 Jul, 2020 @ 2:44pm

Matt 4 Jul, 2020 @ 2:45pm

How long others wait really has no relevance to your refund. Your refund is your refund. Their refund is their refund. The wait time can be shorter or longer for a whole host of reasons.

#10

Washell 4 Jul, 2020 @ 2:49pm

If you can see that the requests/tickets are open, than it's fine. They will get to them.

https://steamhost.cn/help_steampowered_com/en/wizard/HelpRequests

#11

UrbanMech 4 Jul, 2020 @ 2:50pm

Requests are time stamped so no need to worry. Just wait

#12

Chanchito005 10 Jul @ 8:38am

I know it’s been like 5 years but did you end up getting that refund? I’m having the same problem.

#13

cSg|mc-Hotsauce 10 Jul @ 8:40am

Originally posted by Chanchito005:
I know it’s been like 5 years but did you end up getting that refund? I’m having the same problem.

Account security changes will delay any ticket for 3 days.

#14

Hey Im Recon 10 Jul @ 8:45am

Originally posted by Chanchito005:
.

They waited and eventually got their refund or it was denied. That's all you need to do.

Please don't take part in necromancy. Create your own thread instead of digging up dead ones.

#15

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Date Posted: 4 Jul, 2020 @ 11:57am

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