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Willow 6 Mar, 2024 @ 12:41am
library problems (steamwebhelper) - solved
Hello!

whenever I want to go to my library, steam stops responding, closes the window and reopens it shortly afterwards, but in the store, if I click on library again, it starts all over again.

basically, I can't access my games at the moment (i.e. not via the library).

a few days ago everything was working fine, apparently there was an update from steam, since then the problem persists.

what I have already done:
- deleted everything from steam except userdata, steamapps and stream.exe, then "let it reinstall"
- set the image library to the "minimum" in the settings
- deactivated gpu rendering in the settings
- went into the beta, came out of the beta again
- updated gpu drivers
- checked windows for updates
- have the hard disk checked
- looked for a suitable topic here, but couldn't find one quickly

I almost think the "problem" will be known, but can't find anything about it, so anyone have any ideas what else I can do?
Last edited by Willow; 9 Mar, 2024 @ 6:35am
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bidulless 6 Mar, 2024 @ 1:44am 
hello

Try to delete the steam cache located at %appdata%/locat ( htmlcache folder ) while steam is offline and if you need to setup steam again, change it folder, call it steamx as exemple.
#1
Willow 6 Mar, 2024 @ 1:55am 
thanks for the idea, but it was not successful...

current work-around:
Library > Collections

so you can at least access all games on the left again

apparently it has something to do with the loading of the content, especially with the "my next favorite", here always turns a steam logo before the window closes, also I have problems with the pictures of the games, so the "covers", these are often not displayed, or very late, currently rather not at all, because the window closes first

I'm curious what the problem is in the end
#2
bidulless 6 Mar, 2024 @ 2:01am 
Originally posted by John Grimm:
thanks for the idea, but it was not successful...

current work-around:
Library > Collections

so you can at least access all games on the left again

apparently it has something to do with the loading of the content, especially with the "my next favorite", here always turns a steam logo before the window closes, also I have problems with the pictures of the games, so the "covers", these are often not displayed, or very late, currently rather not at all, because the window closes first

I'm curious what the problem is in the end
hello

So you deleted the folder htmlcache while steam was not running and it did not helped ? Have you tryed to setup a new steam instance on a new folder like steamx?
if so and if still nothing is working then you should contact steam support about your problem and see what solution they have for you
Last edited by bidulless; 6 Mar, 2024 @ 2:04am
#3
Puffoo 6 Mar, 2024 @ 5:36pm 
Same issue here
https://steamhost.cn/steamcommunity_com/discussions/forum/1/4298194004197546875/
#4
TommyEV 8 Mar, 2024 @ 10:22am 
Same. Posting to see future replies.
#5
bidulless 8 Mar, 2024 @ 11:51am 
hello

Imo @John Grimm you should uninstall the steam client, delete the htmlcache folder located at %appdata%/local and also delete the steam folder completely and re install it but under another steam folder name and see how it goes.
#6
Willow 9 Mar, 2024 @ 1:52am 
Originally posted by bidulless:
hello

Imo @John Grimm you should uninstall the steam client, delete the htmlcache folder located at %appdata%/local and also delete the steam folder completely and re install it but under another steam folder name and see how it goes.

The problem is "deeper".

If I start an account with less than 500 games, for example, it works; if I start an account with over 5000 games, the window closes.

Collections and BPM work without problems.

I have already reinstalled steam as suggested, the problem is exactly the same as before the reinstallation, so I currently assume that it has something to do with the number of games. I even think it has something to do with the way the library is set up, I would like to deactivate this "my next favorite", but i can't do that because I can't control the window before it closes.
#7
bidulless 9 Mar, 2024 @ 3:16am 
Originally posted by John Grimm:
Originally posted by bidulless:
hello

Imo @John Grimm you should uninstall the steam client, delete the htmlcache folder located at %appdata%/local and also delete the steam folder completely and re install it but under another steam folder name and see how it goes.

The problem is "deeper".

If I start an account with less than 500 games, for example, it works; if I start an account with over 5000 games, the window closes.

Collections and BPM work without problems.

I have already reinstalled steam as suggested, the problem is exactly the same as before the reinstallation, so I currently assume that it has something to do with the number of games. I even think it has something to do with the way the library is set up, I would like to deactivate this "my next favorite", but i can't do that because I can't control the window before it closes.
hello

The problem is unfortunatelly on your side, now the hard part will be to discover where and why,assuming you did a fresh setup of steam on a new folder name and also cleared htmlcache.

What system are you using and when it crash , what is the message if there is one or can you check the "event viewer" and see something ?
And do not forget the steam logs , check them and more specifically cef.log , bootstrapp.log and check what was written here after/during a crash
i also can suggest you to stop using some background for your profile in a first time and leave it as simple as possible.
So i guess @John Grimm is not the profile that do not work ...
Last edited by bidulless; 9 Mar, 2024 @ 3:35am
#8
Willow 9 Mar, 2024 @ 6:30am 
so I got it to work by starting steam on my NUC, since only 1 game was installed there, the library window also loaded (besides, the steam version must have been several months old).

I was then able to delete all the "shelves" and now i can open the library on the main computer again without any problems.

so there really seems to be a problem with one of the shelves if you have "many" games, my suspicion still lies with the "my next favorite" shelf.

but thanks for trying to help!
#9
bidulless 9 Mar, 2024 @ 6:49am 
Originally posted by John Grimm:
so I got it to work by starting steam on my NUC, since only 1 game was installed there, the library window also loaded (besides, the steam version must have been several months old).

I was then able to delete all the "shelves" and now i can open the library on the main computer again without any problems.

so there really seems to be a problem with one of the shelves if you have "many" games, my suspicion still lies with the "my next favorite" shelf.

but thanks for trying to help!
hello

Good to know , glad you finally solved your problem alone xd
i guess if that happen to other, may be we can delete our "shelves" directly using a webbrowser , it can be helpfull and something to keep in mind as it does not happen ofter.
have fun playing !
Last edited by bidulless; 9 Mar, 2024 @ 7:13am
#10
TommyEV 10 Mar, 2024 @ 1:51pm 
In my case it helps anybody, in my case deleting userdata/.../config and userdata/.../ugc seems to have done the trick. Nothing else worked.
#11
bidulless 10 Mar, 2024 @ 10:51pm 
hello

That why it's very important while uninstall and setting up steam again to delete the older steam folder or using another name during the next setup to avoid this.
Last edited by bidulless; 10 Mar, 2024 @ 10:52pm
#12
TommyEV 11 Mar, 2024 @ 7:48am 
Originally posted by bidulless:
hello

That why it's very important while uninstall and setting up steam again to delete the older steam folder or using another name during the next setup to avoid this.
Except it's supposed to be important information (fortunately it wasn't) and Steam's own help and other guides always mention not tinkering with those folders.

I'm just glad it's working again but I'm frustrated I had to resort to that because nothing else worked.
#13
bidulless 11 Mar, 2024 @ 8:01am 
Originally posted by TommyEV:
Originally posted by bidulless:
hello

That why it's very important while uninstall and setting up steam again to delete the older steam folder or using another name during the next setup to avoid this.
Except it's supposed to be important information (fortunately it wasn't) and Steam's own help and other guides always mention not tinkering with those folders.

I'm just glad it's working again but I'm frustrated I had to resort to that because nothing else worked.
hello

Nothing important is saved locally , everything is on your online profile when you setup a fresh install and by important i mean you library, the games you own.
Last edited by bidulless; 11 Mar, 2024 @ 8:01am
#14
Dethus 11 Mar, 2024 @ 5:03pm 
for me my issue was the new nvidia driver 551.76 was my stopped my webhelper.exe too stop responding has to roll back too 551.61
#15
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Date Posted: 6 Mar, 2024 @ 12:41am
Posts: 23
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