i feel like there's more to the story...

regardless, mainly gog and epic. a few other storefronts exist but most of them don't have as large of a selection as those two. that's it really

Yeah there's definitely more to this story for sure.

But as stated, GoG and Epic are your two other available options. They do not have the large catalogue that Steam has, though.

So, best of luck I guess

Originally posted by monkiesthrowingpoop:

Are there any services similar to steam out there? Where you can purchase and store your game collections? Ive had a brutal setback recently in regards to Steams "customer service" or more specifically their lack of it. Its not the money at play- its peanuts really- but the issue isnt even really a grey one- they 100% fu*cked up and whats worse Im not sure a single living breathing human has even looked at the issue. After explaining it several times in expanding detail... all i got back was one form letter rejection after another citing reasons that werent even at play.

Anyways- just want to do some extra reconiassance to see what is out there for people disaffected with the quality of customer care in these parts. Has anyone else found a site that works better for them?

Mate this is PC there tons of stores can just google, there gog, epic, zoom-platform, and so on. The thing is we have no idea what your complaint about as this is a user forum, and seem like there is more to the story.

Are you referring to your 11 year old main account?

GOG[www.gog.com]
Epic Games Store[store.epicgames.com]
Microsoft Store[apps.microsoft.com]
https://itch.io/

Take your pick.

Besides GOG's angle of providing DRM free, offline installers, I wouldn't say there's anything that any of the other stores have over Steam though. This is the dominant PC gaming platform for good reason.

GoG, Epic, Microsoft Store, Consoles (Nintendo, PlayStation, Xbox), itch.io

Yea theres more to the story lol! I asked for a refund for a game Jade Empire- within the two week timeframe and I attached a note that said " Hey I love this game- but it just wont launch for me- if it worked itd be a different story". So instead of a refund I had an employee message me and say "hey it looks like you have time on the game (12 minutes) so were going to assume you got it working and close the ticket".

Of course I did NOT get it working. Said 12 minutes was on the launch page trying to troubleshoot the stupid thing. I wasnt logged into the actual game for one second. Of course by the time I got their response and sent mine in return I got a new message back saying I wont be recieving because NOW thew two week time period had passed.

I asked for a refund- had an employee tell me "nah you dont need it anymore" and by the tiome I clarified the issue ity was over the limit. It doesnt matter that I had asked in the correct timeframe- it doesnt matter that the product itself is faulty (and it is- feel free to search the myriad complaints for Jade Empire Special Edition)- I wasnt getting a red penny. In fact the killing blow for me and while Ill bve going to epic is because I didnt get a single human being to respond to what I wrote beyond that first interaction when shje decided I didnt actually want the refund I requested and again- for a broken game- lmao!

@Hotsauce- I dont think my main account is 11 years old- but maybe it is- this one is under three years and its the one at issue. I also make as many if not more purchases for my kids "lets gaming it out".

Anyways- thanks for the headsup. GOG has much better pricing in any case and epic l;ooks pretty solid too. Its nuts that theyd turf this much business over 5.59- lmfao- but some peop[le will step over dollars to pickup nickels- cest la vie! Thanks guys- take care...

Originally posted by Chaosolous:

GoG, Epic, Microsoft Store, Consoles (Nintendo, PlayStation, Xbox), itch.io

I had not heard of itch.io- thank you!

Originally posted by Haruspex:

GOG[www.gog.com]
Epic Games Store[store.epicgames.com]
Microsoft Store[apps.microsoft.com]
https://itch.io/

Take your pick.

Besides GOG's angle of providing DRM free, offline installers, I wouldn't say there's anything that any of the other stores have over Steam though. This is the dominant PC gaming platform for good reason.

Fair enough- but customer service is still a thing for me- if yopu wont abide your own terms of service its time to find a new retailer...

Originally posted by monkiesthrowingpoop:

Yea theres more to the story lol! I asked for a refund for a game Jade Empire- within the two week timeframe and I attached a note that said " Hey I love this game- but it just wont launch for me- if it worked itd be a different story". So instead of a refund I had an employee message me and say "hey it looks like you have time on the game (12 minutes) so were going to assume you got it working and close the ticket".

Of course I did NOT get it working. Said 12 minutes was on the launch page trying to troubleshoot the stupid thing. I wasnt logged into the actual game for one second. Of course by the time I got their response and sent mine in return I got a new message back saying I wont be recieving because NOW thew two week time period had passed.

I asked for a refund- had an employee tell me "nah you dont need it anymore" and by the tiome I clarified the issue ity was over the limit. It doesnt matter that I had asked in the correct timeframe- it doesnt matter that the product itself is faulty (and it is- feel free to search the myriad complaints for Jade Empire Special Edition)- I wasnt getting a red penny. In fact the killing blow for me and while Ill bve going to epic is because I didnt get a single human being to respond to what I wrote beyond that first interaction when shje decided I didnt actually want the refund I requested and again- for a broken game- lmao!

@Hotsauce- I dont think my main account is 11 years old- but maybe it is- this one is under three years and its the one at issue. I also make as many if not more purchases for my kids "lets gaming it out".

Anyways- thanks for the headsup. GOG has much better pricing in any case and epic l;ooks pretty solid too. Its nuts that theyd turf this much business over 5.59- lmfao- but some people will step over dollars to pickup nickels- cest la vie! Thanks guys- take care...

Were you doing manual ticket, or automated ticket?

If want to do manual you go to purchase history, select the game want refund > choose I have question about this purchase, explain simply wanting a refund that it don't give any more details beyond wanting refund to how you paid, or back to steam wallet.


If you want try this guide I tested it, and game works.
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=3282115143

1. You need steam.dll for some reason it's not in game folder, you can find one in your Steam MAIN folder go to steam folder, look for steam.dll just copy & paste into game folder. -edit- Found out Steam comes with it own steam.dll that also works for the game.

2. Rename JadeEmpireLauncher to JadeEmpireLauncherBackup or whatever, then rename JadeEmpire to JadeEmpireLauncher. Now launch the game this will edit your game JadeEmpire.ini file when get to main menu, just quit game.

3. Open JadeEmpire.ini file, change ClampFPS=1 to ClampFPS=0 that it you're done. This to remove the 30 FPS lock.

Originally posted by monkiesthrowingpoop:

Yea theres more to the story lol! I asked for a refund for a game Jade Empire- within the two week timeframe and I attached a note that said " Hey I love this game- but it just wont launch for me- if it worked itd be a different story". So instead of a refund I had an employee message me and say "hey it looks like you have time on the game (12 minutes) so were going to assume you got it working and close the ticket".

If you requested a refund the usual way, it's typically automatic and as long as you're within the two weeks and two hours of play time, no human will actually see it.

Originally posted by monkiesthrowingpoop:

I asked for a refund- had an employee tell me "nah you dont need it anymore"

That could just be a misunderstanding, especially if you used the "I have a question about this purchase" option to request a manual refund, which you don't typically need to do. To do a refund the usual, automatic way, navigate to "Steam Support" via the Help tab, and click "Games, Software, etc." to find the game you want to refund. Click on the game and choose a reason for wanting your refund. Then, click "I’d like to request a refund," pick the method of delivery, and click "Submit". Those automatic refunds are often instant, but sometimes they can take a few minutes to a few hours. Once, during a big sale, a refund request I made didn't get approved until the next day, so don't panic if it's not instant for you.

I believe 100% it was a misunderstanding- on their end- lol! And after writing 5 different requests today- citing dates- providing links to the feedback I got from their employee- citing their terms of service. It was one flat out automated rejection after another- lol! And the truth is that I've already eaten it on soooo many titles because I didn't have a clear understanding of how their terms of service were setup. I literally have hundreds in games sitting at 12 minutes or less lol! You figure the one time I got the request in on time it would be honored.

It was not.

Anyways I'm just venting at this point- hopefully this is not the norm and you guys have smooth sailing going forward. Special thanks to Dr. Shadows- the community around here seems to be top notch and I appreciate your taking the time to walk me through that!

Originally posted by monkiesthrowingpoop:

I believe 100% it was a misunderstanding- on their end- lol! And after writing 5 different requests today- citing dates- providing links to the feedback I got from their employee- citing their terms of service. It was one flat out automated rejection after another- lol! And the truth is that I've already eaten it on soooo many titles because I didn't have a clear understanding of how their terms of service were setup. I literally have hundreds in games sitting at 12 minutes or less lol! You figure the one time I got the request in on time it would be honored.

It was not.

Made edited to my post above, feel free check it out if want to play the game, it does works, got into game itself playing training.

Originally posted by Dr.Shadowds 🐉:

Originally posted by monkiesthrowingpoop:

I believe 100% it was a misunderstanding- on their end- lol! And after writing 5 different requests today- citing dates- providing links to the feedback I got from their employee- citing their terms of service. It was one flat out automated rejection after another- lol! And the truth is that I've already eaten it on soooo many titles because I didn't have a clear understanding of how their terms of service were setup. I literally have hundreds in games sitting at 12 minutes or less lol! You figure the one time I got the request in on time it would be honored.

It was not.

Made edited to my post above, feel free check it out if want to play the game, it does works, got into game itself playing training.

I really appreciate this