Originally posted by Paulie:

Don't draw attention to them. they're rather skittish.

Originally posted by datCookie:

When it comes to refunds, they are processed automatically by the system. Since you bought the game almost two months ago, you are well outside the window for a refund.

However, if you create a manual ticket and explain the situation, you MAY be granted a refund as an exception.

Originally posted by 冬Edk:

Originally posted by datCookie:

When it comes to refunds, they are processed automatically by the system. Since you bought the game almost two months ago, you are well outside the window for a refund.

However, if you create a manual ticket and explain the situation, you MAY be granted a refund as an exception.

Bro i did first refound ticket like 4 hours after i bought game xD

Originally posted by datCookie:

Originally posted by 冬Edk:

Bro i did first refound ticket like 4 hours after i bought game xD

I just read the thread a bit closer. 3 tickets got closed without response, this means your account has been compromised. Steam Support don't close tickets without a response.

Your account is definitely compromised, secure your account now!

Originally posted by 冬Edk:

Originally posted by datCookie:

I just read the thread a bit closer. 3 tickets got closed without response, this means your account has been compromised. Steam Support don't close tickets without a response.

Your account is definitely compromised, secure your account now!

Look this is everything i've got. https://prnt.sc/MiJN0GlYBMiB

I have mobile token since it came. I dont think this is the reason why im not getting any respond from support.

Originally posted by datCookie:

Originally posted by 冬Edk:

Look this is everything i've got. https://prnt.sc/MiJN0GlYBMiB

I have mobile token since it came. I dont think this is the reason why im not getting any respond from support.

Yes, this is what happens when an account is compromised. The hijacker will close any tickets to support immediately.

Secure your account, this isn't a Steam issue, this is an account security issue.

If I'm wrong, there's no harm done. But if I'm right, you'll have secured your account and prevent any real issues.

Originally posted by 冬Edk:

Originally posted by datCookie:

Yes, this is what happens when an account is compromised. The hijacker will close any tickets to support immediately.

Secure your account, this isn't a Steam issue, this is an account security issue.

If I'm wrong, there's no harm done. But if I'm right, you'll have secured your account and prevent any real issues.

Wdym, like i see where my account is logged, and was logged and all log ins are done by me

Originally posted by 冬Edk:

Originally posted by 冬Edk:

Wdym, like i see where my account is logged, and was logged and all log ins are done by me

And i also have pin to do anything on my account

Closed by a Malicious Individual

A ticket can be considered to have been maliciously closed when someone other than the person submitting the ticket closes it.

If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - perhaps maliciously. In the very rare cases where this happens, it can usually be attributed to an account hijacker that is trying to make recovery difficult for the account owner. While this is a serious situation when it comes up, it's also usually a simple matter of securing your computer and email account before getting back in touch with Steam Support to recover your Steam account.

Originally posted by datCookie:

Originally posted by 冬Edk:

And i also have pin to do anything on my account

To the best of my knowledge, if a ticket to Steam is closed without a response, that's not Steam giving you the cold shoulder, that's a hijacker closing them.

If I'm wrong, perhaps someone else will provide a different answer.

Originally posted by 冬Edk:

Originally posted by datCookie:

To the best of my knowledge, if a ticket to Steam is closed without a response, that's not Steam giving you the cold shoulder, that's a hijacker closing them.

If I'm wrong, perhaps someone else will provide a different answer.

Bro you are mastermind i checked and there was some russian scu*bag logged in my account, what else i can do than log him out????

Originally posted by cSg|mc-Hotsauce:

Support will always give you some sort of response to any ticket.

Closed by a Malicious Individual

A ticket can be considered to have been maliciously closed when someone other than the person submitting the ticket closes it.

If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - perhaps maliciously. In the very rare cases where this happens, it can usually be attributed to an account hijacker that is trying to make recovery difficult for the account owner. While this is a serious situation when it comes up, it's also usually a simple matter of securing your computer and email account before getting back in touch with Steam Support to recover your Steam account.

https://steamhost.cn/help_steampowered_com/en/faqs/view/70D8-0BCC-C47E-F498

Secure your account. All steps...

Scan for malware. https://www.malwarebytes.com/ or with whatever.

Deauthorize all devices https://steamhost.cn/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://steamhost.cn/twofactor/manage

Revoke the api key (this should be empty) https://steamhost.cn/steamcommunity_com/dev/apikey

Then, you can make a ticket.

Also be aware that account security changes will delay the ticket for 3 days.

:nkCool: