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Rapporter et oversættelsesproblem
Your account is now comprimised.
You were scammed, that was a scammer sending those messages, not steam. Unfortunately you fell for it and gave them all your items.
Follow steps 1-6 to secure your account:
1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://steamhost.cn/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
Unfortunately your items will not be restored
1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://steamhost.cn/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
7. Make sure your steam recovery email account is secure and still accessible.
8. Do a PW reset to recover any steam points spent in last 14 days.
Steam will NOT return lost funds or Items.
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1. Steam Agent -- no such thing exists. Valve will not contact you outside of a yellow/red notification bar in your Steam client. The only exception is when they are emailing multiple people about a very specific issue. Valve will never contact you through Discord, Twitter, Facebook, Steam Chat, etc.
2. Steam needs to verify that I am the owner of my account. -- When Steam support needs to do that, it will be in direct response to a question you have sent them or as asked for via a red notification in your Steam client, and they will tell you specifically what they need to prove ownership.
3. I asked for a legit proof so I received e-mail with some issue number. -- Steam support will not email you when asking for proof of ownership. This is done entirely via the ticket system.
4. I was told that I need to accept all my cs2 items trade to a temporary account. -- Valve will never ask you to do this. This is a classic trading bot scam. These items are lost forever. Steam support will not return them.
5. I was told my items would return by Thursday, 05.06 -- Again, classic scam. You were given a date so they had more time to get away with it.
6. Yesterday I wrote to Steam support and I see now, that my Question was closed with no answer. -- This is an indicator that the person who scammed has direct access to your account.