5 years? Seems hard to believe, Ive had multiple steam support requests update sometimes it takes 2 days. https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithSteamDeck For repairs steam recommends Ifixit which is at the bottom, Also if you purchased the steam deck more than a year ago it might be out of warranty

Originally posted by polocatfan:

I haven't gotten any of my steam support requests resolved in the past 5 years and I couldn't submit a request for my steam deck dock breaking since the option wasn't there. I used to be able to actually get people to look at what I was sending and have it actually resolved. I'm tired of this ♥♥♥♥♥♥♥ ♥♥♥♥♥♥♥♥.

Has worked fine for me any time I've needed to contact them.

i dont think im actually allowed to answer you because of the known bad actors and i havent known where the line is for 2 years now. i just know who causes the false flagging and how steam reacts to their false flagging.

i think i can point out the

-naming and shaming works
-the right stopped playing nice and brand loyalte is dead for it
-the left and their fraud suits are a big problem for businesses that they wont have a choice but to adress.

alot of business have been out right discriminating against users/consumers and are only walking it back because users/consumers say good die saved me money in response to the abuse. alot of the abuse was only conducted because of the fraud suits. feminism the worst and most offensive of the political ideologies did so many fraud suits that the boy scouts ya know a male space for minors to grow to be decent people is "the scouts" now.

i think this should be edited down enough so that the known bad actors cant false flag it. doesnt say half of what i want to say though.

Steam Support has been terrible for at least 20 years.

Originally posted by muckymucks:

Steam Support has been terrible for at least 20 years.

You haven't even been on Steam for 20 years, so you have no clue.

Originally posted by datCookie:

Originally posted by muckymucks:

Steam Support has been terrible for at least 20 years.

You haven't even been on Steam for 20 years, so you have no clue.

Fifteen years of this ♥♥♥♥, I know what I’m talking out. And if Steam Support is this terrible now I can only imagine what the first five years must have been like when Steam was an even buggier mess.

Originally posted by muckymucks:

Originally posted by datCookie:

You haven't even been on Steam for 20 years, so you have no clue.

Fifteen years of this ♥♥♥♥, I know what I’m talking out. And if Steam Support is this terrible now I can only imagine what the first five years must have been like when Steam was an even buggier mess.

I've been here 17 years this year. Never had an issue. It's not the best, but its better than people make it out to be.

Most of it is user issue.

Idk, i just went (and am going thru) an experience i don't wish on anybody. Needless to say, they need some reinforcements over there. But if they're helping (if they are) i appreciate it.

Support's responses vary depending on the information provided. The times when I've gotten a response that made no sense, I considered what I had written and determined that I was too vague or too confusing, so I rewrote it to be more concise and accurate. Then the answer was much better.

It just goes hand in hand with a large monopoly like Steam is. Steam support is the worst I have ever seen from a company but when you have that many customers their individual needs are meaningless.

Originally posted by Shreddy:

It just goes hand in hand with a large monopoly like Steam is. Steam support is the worst I have ever seen from a company but when you have that many customers their individual needs are meaningless.

Steam isn't a monopoly, people really need to stop spreading this misinformation.

Originally posted by datCookie:

Originally posted by Shreddy:

It just goes hand in hand with a large monopoly like Steam is. Steam support is the worst I have ever seen from a company but when you have that many customers their individual needs are meaningless.

Steam isn't a monopoly, people really need to stop spreading this misinformation.

Steam holds an 80% share of PC gaming with 132 million active users, just because you don’t like a fact doesn’t make said fact “misinformation”

Originally posted by xBCxRangers:

Idk, i just went (and am going thru) an experience i don't wish on anybody. Needless to say, they need some reinforcements over there. But if they're helping (if they are) i appreciate it.

they arent. i wish they where but ive seen to much from too many report functions.

one guy in a moble game was literally banned for death threats and they gave me a two day ban* because they can just never take 30 seconds to make notes or verify ♥♥♥♥ before banning people

i was leadership in the clan and the guy was so bad the clan fractured. my temp ban made perma because they told me to my face they had no ♥♥♥♥♥♥♥ clue why i was banned evne if it was for 2 days and they werent allowed to ever appeal it, the entire clan removed the guy from the game. i 100% have zero doubt he was making death threats like a pos. im not shocked at all someone like that was abusing the system.

2 days temp first infraction couldnt explain it admited it and said they werent allowed to appeal it. obviously i lost it on them because it was the defintion of false flagging and they admitted it.

every single system ive had a problem with with speech bans. its always self inflicted wounds because they literally dont even try in the first place and their job is dealing with drama. their job only ever gets worse when they enable people to abuse the system.

the case that made me say nope wasnt even steam it was blizzard. they banned their top streamer. there system was so broken they banned their top streamer had to figure out how to unban their literal top streamer for heros of the storm. i was banned like 2 months after that ♥♥♥♥. i didnt even know it was going on until my ban because everyone started abusing it left and right.

they siad trust us bro it works bro after banning their top streamer falsely and 404ed appeals because it was so out of control. they didnt even try. they never try. im shocked if steam is somewhat trying becuase its a first.

Originally posted by Shreddy:

Originally posted by datCookie:

Steam isn't a monopoly, people really need to stop spreading this misinformation.

Steam holds an 80% share of PC gaming with 132 million active users, just because you don’t like a fact doesn’t make said fact “misinformation”

Cool beans dude, its still not a monopoly. It isn't taking any active measures to stamp out any competition, it allows for the cheaper sale of game keys from legitimate websites to then be activated on their platform.

It might be the most popular, but that doesn't make it a monopoly.

Originally posted by polocatfan:

Why is steam support so terrible now?

Depending on where in the world you are, or what your issue is, support has been both good and bad for 20 years. Generally, if it involves giving Valve money, support have been fast to help resolve issues. But if the money is already in their hands... Well, there was a time when if we wanted an issue resolved, such as bringing light to yet another pre-release limbo game (something that was a major issue in my region over a decade ago) we had to find the email address of a Valve employee and reach out to them, not go through support, who refused to even try to resolve such problems. But, you can't do that anymore. Valve employees won't respond these days, either.

As for not being able to find a way to submit a specific request, you have to think outside the box. Find the closest option that lets you submit a ticket. Then explain in the ticket that you're reaching out via that option as there isn't a more appropriate one. Had a few issues resolved doing that. Which is why I say support is both good and bad -- it all depends on what you're asking, how you're asking, and what mood the agent is in.