Dota2 Items stolen Steam Support did nothing!

Alle diskussioner > Steam-fora > Steam Discussions > Trådoplysninger

Бумбар © 29. juni kl. 9:01

I am writing to formally report the theft of my Dota 2 items due to a trade scam that occurred through the Steam platform. I submitted a report to Steam Support immediately after the incident, providing all relevant details and evidence. However, I never received any response or acknowledgment from Steam Support. Despite submitting a complete report and waiting for a resolution, I did not receive any reply, not even a confirmation that my request was being reviewed. This silence is extremely frustrating, especially given the seriousness of the situation and the value of the stolen items.I am requesting a proper investigation into the fraudulent account involved. Steam has the tools to trace item transfers and suspend accounts engaged in malicious activity. Ignoring scam cases encourages this behavior to continue.

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Viser 1-15 af 19 kommentarer

nullable 29. juni kl. 9:28

I'm formally informing you that if your support tickets are being closed without a response, your account is still compromised, you need to secure it.

Steam support doesn't work off random forum posts.

Aside from that there's apparently a lot of info you don't know, so you're not likely to like Valve's response once you secure your account. Don't expect and public executions on your schedule.

Also, items being valuable encourages scams to continue. For scammers, bans are just a cost of business. We're not talking about regular users who went rogue. We're talking about determined scammers who buy or steal accounts to facilitate their scams. They know the accounts will eventually be banned or recovered by owners, there's always more accounts and more marks.

Sidst redigeret af nullable; 29. juni kl. 9:40

Aluvard 29. juni kl. 9:35

Hijacked. Malware or phishing.

Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://steamhost.cn/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)

Regarding items:
https://steamhost.cn/help_steampowered_com/faqs/view/3B6E-B322-2400-8D24

C²C^Guyver |NZB| 29. juni kl. 9:38

Steam Support stopped returning scammed items in 2015. You're a bit late.

Gilga ™ |Yonaguni| 29. juni kl. 9:55

Do you really think that the Steam Support will close your tickets?

Thiesen 29. juni kl. 10:16

At some point In the past you went to a third party trading site.

This site was/is a PHISHING SITE!!!

You logged into that site with your Steam credentials thereby giving the scammers YOUR login...

YOUR account is still compromised by those scammers

Бумбар © 29. juni kl. 11:21

i have changed all of the passwords, btw i changed the PC...

blunus 29. juni kl. 11:28

Oprindeligt skrevet af Бумбар ©:
i have changed all of the passwords, btw i changed the PC...

Not enough... Did you do the steps above here?

Бумбар © 29. juni kl. 15:39

Everything done, still nothing…

C²C^Guyver |NZB| 29. juni kl. 15:42

Oprindeligt skrevet af Бумбар ©:
Everything done, still nothing…

Define nothing. If you're expecting the items to be returned, that won't happen.

Sidst redigeret af C²C^Guyver |NZB|; 29. juni kl. 15:43

Бумбар © 29. juni kl. 15:43

12 years of collecting items, 6k+ hours in the game, money spent, and boom all gone in a second in an obviuous scam….Unbelievable……

Sidst redigeret af Бумбар ©; 29. juni kl. 15:44

#10

C²C^Guyver |NZB| 29. juni kl. 15:45

Oprindeligt skrevet af Бумбар ©:
12 years of collecting items, 6k+ hours in the game, money spent, and boom sll gone in a second in an obviuous scam….Unbelievable……

https://steamhost.cn/help_steampowered_com/en/faqs/view/70E6-991B-233B-A37B

Your fault for not reading.

Sidst redigeret af C²C^Guyver |NZB|; 29. juni kl. 15:45

#11

C²C^Guyver |NZB| 29. juni kl. 15:47

...and if it were obvious to you, you would've known to avoid it.

#12

datCookie 29. juni kl. 15:47

Oprindeligt skrevet af Бумбар ©:
12 years of collecting items, 6k+ hours in the game, money spent, and boom all gone in a second in an obviuous scam….Unbelievable……

And that is entirely your fault, unfortunately.

#13

FFL2and3rocks 29. juni kl. 15:48

Oprindeligt skrevet af Бумбар ©:
Steam has the tools to trace item transfers and suspend accounts engaged in malicious activity. Ignoring scam cases encourages this behavior to continue.

You have the tools to make sure your items never get traded away in the first place. You'll be more careful next time.

#14