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The system can not distinguish between time with and without dlc.
And im quite sure that you get a message when refunding stuff which states that if you start a game after processing a refund that the system will assume that you changed your mind and will cancle the refund process.
It can't distinguish, but AFAIK you are supposed to be able to refund DLC. With DLC the stipulation is similar to a game in that you can't play more than 2 hours of the base game after purchasing the DLC or you're no longer eligible for a refund.
That said, OP said "about 2 hours" so it makes me wonder if they were actually paying enough attention to their playtime and actually played under 2 hours before attempting to refund.
You should not have continued playing as Steam counts the game executable running as playtime for the DLC whether you have disabled the DLC or not. The way Steam counts playtime for a DLC is how long the game's executable has been running from the moment the DLC was purchased. If you are fefunding a DLC, you can not play the game until Valve has approved the refund and send the money your way.
Oh and the automated system can not handle DLC refund requests as it only looks at game's playtime and will refuse refund based on main game playtime. You need to submit a manual ticked anyway.
Since you continued to play on, you yourself went over the 2 hour limit. Disabling the DLC is meaningless in that.
You can try a manual ticket, but the onus here is definitely on you in this, OP.
No, OP says they disabled the DLC and cintinued playing. So the "about 2 hours" is just with the DLC enabled, gthey racked up more time after that. And yes, THAT playtime counts as well.
Ah, yeah I either misread that part or missed it. But yeah, continuing to play will make you ineligible, whether or not you actually have the DLC enabled it just counts from the playtime on the game itself after purchase.
However I'm not disabled the DLC by myself. After I submit the application, my sims4 removed this dlc from the add-ons by itself, and my save files shows "you need this dlc to continue the game".
This is why I keep playing for quiet long time. I think it's safety due to the automatic removing.
That doesn't add up. It only gets removed if the refund gets approved, not when submitted.
That said, you continuing to play on is a *you* decision, which influences the refund request. I don't think it's fair that you try to disregard your own consciously made decisions.