Wrong play time :: Steam Discussions

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Vundavar 18 hours ago

Wrong play time

I bought game. It crashed too much. I got refund. Now game is better. I bought game again but instead of a fresh new game it says I have played 2.2 hours. I don't want to pick up where I left off. I want a whole new game that I just payed for. There is no way to contact STEAM about this. If I start my new game now and it messes up again I will not be able to get a refund due to play time. I want my play time to start over at zero. Something tells me I am screwed. Maybe I need a second STEAM account to start over. Any ideas?

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Showing 1-13 of 13 comments

Thermal Lance 18 hours ago

Is the game so obscure that you couldn't get the needed information online? Generally, when games are unstable, people make a fuss about it.

J4MESOX4D 18 hours ago

Previous playtime counts. You've simply re-bought the same game. Ask in the game forum how to start a fresh game but any data such as time played and achievements earned remain.

Vundavar 18 hours ago

J4MESOX4D ~ So what if I had a second STEAM account and bought the game? I will try to find the game forums but this is a STEAM issue I think and not a game issue. Thanks for the input.

Vundavar 17 hours ago

Thermal Lance ~ People were complaining about the game crashing but I didn't find out until after I bought it and tried to play. Is that what you meant?

Kargor 17 hours ago

Play time never resets, because that would just make people buy a game, play for 1:45h, refund, buy it again, play for 1:45h, refund, buy it again ...

Playtime from free weekends, family licenses etc. counts too.

HikariLight 17 hours ago

Refunding and then later rebuying the game does not reset your playtime.

This is to prevent refund abuse.

The playtime has nothing to do with your save files.
You are free to start a new save file at any time.

Last edited by HikariLight; 17 hours ago

J4MESOX4D 17 hours ago

Originally posted by Vundavar:
J4MESOX4D ~ So what if I had a second STEAM account and bought the game? I will try to find the game forums but this is a STEAM issue I think and not a game issue. Thanks for the input.

You can buy the game on a second Steam account and it will start from scratch. Playtime doesn't reset upon each purchase to stop refund abuse.

Vundavar 17 hours ago

HikariLight ~ Play time is the issue. You only get a refund if you meet certain play time requirements. I don't want to try the game again just to have it mess up again. I've already gone past the refund time limit. I guess I'll just have to get a refund and get a second account to start my play time over.

Vundavar 17 hours ago

Kargor ~ I can see what you mean but in my case the game crashed every 5 minutes. I can't play like that so I got a refund. I don't want to start again just to find out the game still crashes and I have no way to get the refund.

Vundavar 17 hours ago

OK. How do I delete this thread?

#10

Lilim 17 hours ago

Originally posted by Vundavar:
OK. How do I delete this thread?

You can't delete it.

Just unsubscribe.

#11

HikariLight 17 hours ago

Originally posted by Vundavar:
HikariLight ~ Play time is the issue. You only get a refund if you meet certain play time requirements. I don't want to try the game again just to have it mess up again. I've already gone past the refund time limit. I guess I'll just have to get a refund and get a second account to start my play time over.

So you are wanting to abuse the refund system.

That's EXACTLY why the playtime does not reset each time you refund.

The refund system is NOT a way to demo the game.

#12