Hello Steam Community and Steam Support,

I’m having a serious problem with refunding the game *Space Engine*. I purchased it on June 30, 2025, played less than 2 hours, and am still within the 14-day refund window.

Despite meeting all the requirements, every refund request I submitted has been automatically closed within minutes, without any refund or explanation.

I have tried contacting Steam Support multiple times through all official channels, but all my tickets or requests are closed automatically, leaving me no way to speak to a human.

This is real money I spent, and I’m very frustrated by the lack of support. If anyone from Steam Support sees this, please help me get a manual review.

Also, if community members have any advice on what to do next, I’d really appreciate it.

Thanks for reading!
— David