I have been scammed and steam seems to not care at all.

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saRisky 5. juli kl. 4:33

I have been scammed and steam seems to not care at all.

Hello all,
So yes, I have been scammed in a way I would never imagine. I play faceit, and was looking for a team to play with, there was 4 man lobby, they added me at discord, and then the act started. Dude was navigating me to official Vitality Team Hub, so they can farm elo/rewards there, and asked me to do the same. Trick was, that apparently a "faceit discord" sent me thing to confirm my indentity, and I was asked to sent offer to my 2nd acc or friend. So I did, and then this happened. Not only, the two-step-auth from steam did not work, but also it redirected the trade to scam account that they used.
And here I am, all tickets I write to our lovely Steam support are insta closed or marked as solved, noone is replying, and ofc my whole inventory is gone. Faceit is on the line with me, but they also do not see to be helpful in the process.
Have you ever got scammed stuff back? If so, how? Do you know how to contact steam in any other way?
Please help me, I just wanted to play cs with someone XD

Sidst redigeret af saRisky; 5. juli kl. 4:39

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Aluvard 5. juli kl. 4:36

Hijacked. Malware or phishing.

Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://steamhost.cn/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
6. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)

Regarding items:
https://steamhost.cn/help_steampowered_com/faqs/view/3B6E-B322-2400-8D24

Remove profile link. Only you as a victim can report him, what you're doing now is called naming&shaming and may end with ban for you.

HikariLight 5. juli kl. 4:37

As Steam CANNOT see WHO is at the keyboard they assume it is the account owner.

The account owner, aka the user who created the account, is supposed to be the ONLY person with access to the account.

Only the account owner will know the account login username, the account password (not even Steam support can see your password), and the Steam guard/mobile authenticator code.

If anyone else knows those, then YOU gave away your login info.

The policy clearly states everything involved.

magicISO Sweden 5. juli kl. 4:42

and next time dont use your steam login on any third party sites simple and you dont gonna lose your stuff

BJWyler 5. juli kl. 4:45

Steam has nothing to do with Faceit. You are SoL, bud. Account security is 100% the user's responsibility. Random accounts simply do not get randomly "hacked." Simple as.

The most effective means of protecting your inventory is to not give away your account credentials by being greedy and gullible.

Not a single third party site can be trusted no matter how many random nobody YouTubers tell you otherwise. Not a single site, nor Steam Group, can be trusted no matter how many people use it (or claim to use it) and tell you it is safe, or they never had a problem.

Never vote for someone's team.

Never try to get that $50 gift.

Never listen to anyone on Discord saying they accidently reported you ...
...or that they are an admin ... or that they want to be friends and/or trade.

Trust no one.

Sidst redigeret af BJWyler; 5. juli kl. 4:47

Jurist 5. juli kl. 5:40

Oprindeligt skrevet af magicISO Sweden:
and next time dont use your steam login on any third party sites simple and you dont gonna lose your stuff

what about Don't Starve Together? They constantly use your steam account for their own 3rd party website if you want to buy or sell your items and skins. As well as spending points and spools.

Thiesen 5. juli kl. 5:40

You gave the keys to you house away and you're blaming some One else for it???

Oh...

datCookie 5. juli kl. 5:40

Of course Steam don't care, they're not responsible for you failing to keep your account secure.

J4MESOX4D 5. juli kl. 6:01

Your tickets are being closed because your account is still compromised. Alarm bells should have been ringing constantly and they baited you every step of the way to facilitate this scam and you fell for it. Do ALL the steps provided in the first response and don't follow random instructions from other users especially where you have to sign in anywhere or send trade offers.

BJWyler 5. juli kl. 6:01

Oprindeligt skrevet af Jurist:
Oprindeligt skrevet af magicISO Sweden:
and next time dont use your steam login on any third party sites simple and you dont gonna lose your stuff
what about Don't Starve Together? They constantly use your steam account for their own 3rd party website if you want to buy or sell your items and skins. As well as spending points and spools.

Oprindeligt skrevet af BJWyler:
Trust no one.

saRisky 5. juli kl. 6:51

Oprindeligt skrevet af Thiesen:
You gave the keys to you house away and you're blaming some One else for it???

Oh...

There is difference when house is meant to be protected by double lock of some steam protection ♥♥♥♥, and it never happens. I never gave away keys as you say, it was breached to do so.

#10

Amaterasu 5. juli kl. 7:10

Oprindeligt skrevet af saRisky:
Oprindeligt skrevet af Thiesen:
You gave the keys to you house away and you're blaming some One else for it???

Oh...
There is difference when house is meant to be protected by double lock of some steam protection ♥♥♥♥, and it never happens. I never gave away keys as you say, it was breached to do so.

Oprindeligt skrevet af saRisky:
Hello all,
So yes, I have been scammed in a way I would never imagine. I play faceit, and was looking for a team to play with, there was 4 man lobby, they added me at discord, and then the act started. Dude was navigating me to official Vitality Team Hub, so they can farm elo/rewards there, and asked me to do the same. Trick was, that apparently a "faceit discord" sent me thing to confirm my indentity, and I was asked to sent offer to my 2nd acc or friend. So I did, and then this happened. Not only, the two-step-auth from steam did not work, but also it redirected the trade to scam account that they used.

Your very own words say otherwise.

#11

J4MESOX4D 5. juli kl. 7:13

Oprindeligt skrevet af saRisky:
Oprindeligt skrevet af Thiesen:
You gave the keys to you house away and you're blaming some One else for it???

Oh...
There is difference when house is meant to be protected by double lock of some steam protection ♥♥♥♥, and it never happens. I never gave away keys as you say, it was breached to do so.

You gave away your keys to the fake FaceIt link scammers use to facilitate this scam before they baited you into generating the trade offer. I can’t believe you still haven’t realised what has happened.

Sidst redigeret af J4MESOX4D; 5. juli kl. 7:14

#12

Thiesen 5. juli kl. 7:38

oh... so you gave BOTH keys away then... even better.... :-)

When are you going to realize that you fell for a PHISHING website that is DESIGNED to STEAL peoples logins???

#13

BJWyler 5. juli kl. 7:43

Oprindeligt skrevet af saRisky:
Oprindeligt skrevet af Thiesen:
You gave the keys to you house away and you're blaming some One else for it???

Oh...
There is difference when house is meant to be protected by double lock of some steam protection ♥♥♥♥, and it never happens. I never gave away keys as you say, it was breached to do so.

It doesn't matter how many locks you use when you give away the key to each and every one of them.

And you plainly admit to giving away the keys in your original post.

#14