Originally posted by Sagam:

Wallet code investigation and Ban

Hello I need help from a Steam Staff Human. My sister who doesn't have an account on steam and doesn't even know what steam is was scammed by someone on TikTok to buy Steam Wallet codes. She bought in value of 220 euros codes. And I need help tracking and identifying who used tose codes. I want the scammer to pay for it by losing their account.

I can provide proof for everything.

Steam Support does not reveal personal information of other people to users.

If they were purchased using a bank or credit card, she could contact the bank/card company to report the fraud.

You would have to get a lawyer, have the lawyer obtain a warrant for said information through the courts.

No one here can help you. For that matter, any account those codes are used in is almost certainly an account stolen from someone else. Which means if Valve could divulge such information to you, it would be useless. Depending on the laws of your country, you can try filing a police report, but even that isn't likely to result in the money being returned or anyone being caught.

Originally posted by Sagam:

I want the scammer to pay for it by losing their account

The scammer probably doesn't even have a Steam account and doesn't need one for this type of scam.

Wallet codes are also a like-for-like transaction so if you want $50, it'll cost $50. There is no profit in this so any codes going cheap are a scam.

I don't need them to tell me who it is just check who redeemed them.

Originally posted by Chika Ogiue:

No one here can help you. For that matter, any account those codes are used in is almost certainly an account stolen from someone else. Which means if Valve could divulge such information to you, it would be useless. Depending on the laws of your country, you can try filing a police report, but even that isn't likely to result in the money being returned or anyone being caught.

That is an assumption. I have checked the codes to try and redeem them on my account for my sister and recover some amount if possible but all codes are redeemed if its a trade for trade thing he could not have sell those so fast but they are redeemed so a single account used them. Why is steam so cryptic about direct fraud issues?

Originally posted by J4MESOX4D:

Originally posted by Sagam:

I want the scammer to pay for it by losing their account

The scammer probably doesn't even have a Steam account and doesn't need one for this type of scam.

Wallet codes are also a like-for-like transaction so if you want $50, it'll cost $50. There is no profit in this so any codes going cheap are a scam.

Originally posted by Sagam:

I don't need them to tell me who it is just check who redeemed them.

Again, that won't help you. It'll just led to the account of another victim. All that will happen, is that account will be locked until its original owner reclaims it. You won't get the thief. You won't get the money back. You won't get any sense of vengeance. Plus, by the time Valve lock the account down, the money won't even be in it anymore.

Why does eveyone assume that I want steam to reveal to me who did it? I don't care I want them to investigate who used the codes and take action on that account/s and tell me the results of their investigation. I don't need to know who did it just that those who used the codes are found and banned.

Originally posted by cSg|mc-Hotsauce:

Steam Support does not reveal personal information of other people to users.

If they were purchased using a bank or credit card, she could contact the bank/card company to report the fraud.

You would have to get a lawyer, have the lawyer obtain a warrant for said information through the courts.

:nkCool:

So is there anyone from steam ever commenting on these forums?

Originally posted by Sagam:

So is there anyone from steam ever commenting on these forums?

No. You will need to contact Steam support.

Originally posted by Sagam:

Why does eveyone assume that I want steam to reveal to me who did it?

Because you said this:

Originally posted by Sagam:

I need help tracking and identifying who used tose codes.

Enjoy wasting your time.

Read this: https://steamhost.cn/help_steampowered_com/en/faqs/view/09A1-E754-1D86-DDC9 (Steam Wallet Gift Card Scam)

Valve's own directions on this issue, as stated on that page are to:

If you already have given the codes to the scammer, please keep the Steam Wallet Gift Cards and the receipt and report the incident to your local police department.

Originally posted by Sagam:

I don't need them to tell me who it is just check who redeemed them.

Originally posted by Chika Ogiue:

No one here can help you. For that matter, any account those codes are used in is almost certainly an account stolen from someone else. Which means if Valve could divulge such information to you, it would be useless. Depending on the laws of your country, you can try filing a police report, but even that isn't likely to result in the money being returned or anyone being caught.

It doesn't matter who redeemed them as they may not be involved or aware. Useless used codes can be sold over by scammers hundreds of times. The idea is to ensure they are purchased securely from retailers.

Originally posted by Sagam:

Why does eveyone assume that I want steam to reveal to me who did it? I don't care I want them to investigate who used the codes and take action on that account/s and tell me the results of their investigation. I don't need to know who did it just that those who used the codes are found and banned.

But codes were probably sold for half on third party websites, and users who reeedemed it will not the same who stolen it.

Originally posted by Sagam:

So is there anyone from steam ever commenting on these forums?

This is a Steam related sub-forum, to discuss using the steam client, app, websites UI.

There are no valve / steam employees or staff, server techs, steam support, or moderators in the 2 steam related sub-forums. No one in this USER only sub-forum can help you.

yes we can help him.. we can tell him thats not how it works